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Scenic Motors Inc

Mt Airy, NC

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rated
23 Reviews

1992 Rockford St

Mt Airy, NC

27030

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23 Reviews of Scenic Motors Inc

February 27, 2024

I brought my F150 to the service department to be fixed. They lied about what was done then the manager swore to it. I kept my voice down and spoke kindly to the manager on the phone. Since he had no way of More

by laruewalker33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Pratt
June 24, 2023

Had a breakdown and was towed there. They found the issue and didn’t try to make me buy a new part. The said the part wasn’t broken, but had become disconnected, so they just reconnected More

by Godschild2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vernon Norman
July 06, 2022

We drove a little over an hour and a half to see an expedition max that had just been delivered to Scenic Ford, and we ended up driving her home! Let me say Scenic Ford was worth every minute of the dr More

by hsimmons520
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wall
June 14, 2022

Was not honest about a used vehicle on the lot. Told them on the phone I was driving 2 hours and instead of telling me everything up front, lied about the “screws loose.” Instead it was a cracked More

by Ktgamer1
Price
Recommend Dealer
No
Employees Worked With
Branden
March 17, 2022

If you have problems and you correct them, they get very rude . Please don't use More

by Jody Graybeal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith
Mar 18, 2022 -

Scenic Motors Inc responded

Hey Mr. Graybeal, thank you for reaching out. I understand that there was a scheduling error and that has been corrected on our end, we certainly apologize that the online site allowed you to schedule during a time we were not available and have addressed that to ensure it doesn't happen to any customers in the future. The main matter at hand is that we take our employees safety as a situation of the utmost importance. Upon investigation we noted that during your interaction with our team member you were verbally aggressive and it culminated with you threatening the staff member. This is an unacceptable outcome and we stand by our decision to keep our employees safe before all else which is why we refunded all of your money for this visit and asked you to leave. Although you are not welcome at our store, I am happy to provide you with other options of locations to get your service completed. Laser Lube 336.789.6799. Shell Rapid Lube 336.789.4848. Walmart 336.719.2316 are some options very close by. We have removed your name from the email contact list so those should stop coming in the near future. We sincerely wish you the best in the future.

Mar 18, 2022 -

Jody Graybeal responded

Well my husband is denying he threatened anyone. I'm sure the police would have been called if this happened. Keith the manager even said he didn't know till I made an appointment 5 months later. This was simple because I showed them that they made a mistake. Why did an associate come out to us ,give me a refund and told me to have a nice day. He didn't seem afraid. And my husband even told him how much we appreciated the good job they did on cleaning our car. We know others that told us the Ford place had a very rude lady in service. I hope this doesn't lose them lots of business. We have found better places to go with much nicer people.

Mar 23, 2022 -

Scenic Motors Inc responded

Mrs. Graybeal, thank you again for your ongoing feedback. Scenic maintains very high standards for both customer interaction and employee safety, due to these standards, we continue to stand by our original decision. We are sincerely glad you have found another location to go to have your vehicle serviced and encourage you to continue with regular maintenance. At this point this interaction is no longer productive or helpful and this will be the last communication on our end. Best of luck in the future.

February 05, 2022

Misleading advertising, ethics issues and sold a car that had to have the transmission replaced within a week. Sales Director Keith Easter was terrible refuses to take responsibility and also has know for a More

by celisevaughn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Easter
Mar 18, 2022 -

Scenic Motors Inc responded

Hey Celise, thank you for your open and honest feedback, this is how we improve processes and our customer’s overall experiences. I am glad I have had the opportunity to speak with your husband regarding your concerns and appreciate the opportunity to work together to attempt to make the rest of this as smooth as possible. To address your concerns, the lifetime warranty is something we are very proud of being able to offer and it is available for the majority of our vehicles with very few exceptions. Unfortunately, your vehicle was one of the exceptions. We understand that this was your dream vehicle and understand that this is why you chose to move forward regardless of the knowledge that it did not have the Life Time Warranty once you arrived at the dealership. We also understand that you did not wish to purchase the optional warranty coverage that was made available to you. Our administrative team was made aware through our conversations with you that the automatic internet template included a note about the lifetime warranty even before the individualized vehicle description was input, this is where the problem lies. We did immediately get with our internet page company and got this corrected to ensure this is not automatically included in the template moving forward. As to the transmission, this is truly unfortunate and absolutely not the standard. Car buying should be an exciting time and that certainly has not been the case for your family, however, I am happy we were able to arrive at a resolution that we would travel to you and provide you with a vehicle loaner, pick up your jeep and have it repaired, and bring it back to you upon completion. As I mentioned to Mr. Vaughn, our reputation in the community is impeccable and we take a lot of pride in taking care of our customers and our community and your experience is not the standard. We look forward to working towards a solution and getting you back into your dream Jeep. Thank you again for your patience and understanding and for taking the time to speak with us and to work through these concerns together.

January 26, 2022

We have gone here for several different Ford vehicles,this place always has some type of excuse as to why they can't work on our vehicles,I figured out that the older Ford vehicles they don't wa More

by honestreviewer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't know who they are.
September 23, 2021

I did not purchase the 2021 ford edge I inquired about but my experience with this dealership was excellent. They communicated with me promptly and made an excellent offer on my trade in vehicle. I would More

by dicknsue
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sales manager
September 08, 2020

Excellent service during our purchase of a used Ford Explorer. We needed one quickly and our Salesman David Barton was outstanding. No hassles and we got right to what we needed and they listed and we g More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Barton
April 04, 2020

Mr Barton was amazing with taking great care of us and making sure we got what we wanted i give 100% ratings. Great services and friendly people who made sure you were taken care of. Thank you senic ford. More

by Robin
Recommend Dealer
Yes
Employees Worked With
Mr Barton
1