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Sarant Cadillac - Service Center

Farmingdale, NY

4.6
1,387 Reviews

1,387 Reviews of Sarant Cadillac - Service Center

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April 19, 2024

I love the dealership as I have always had great experiences. Everyone is polite and professional and the coffee is great/ especially at 7:30am. Appt could have been faster for oil and tire rotatio More

by tmcannonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrianna Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Dawn was the best! Kept in contact with me and explained everything that was completed in great detail! More

by tonidagata
Recommend Dealer
Yes
Employees Worked With
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Had an early morning appointment, check in was quick and easy. Went to the waiting area and made myself a cup of coffee and sat in a very comfortable leather chair. Before I finished my newspaper my car w More

by MRRIDGE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2024

Tony D has always been and was a pleasure to deal with He was able to diagnose the issue I was having with my vehicle and had it repaired as required Tony is an asset to your business and should be com More

by NYPC11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Sarant Cadillac responded

We're glad to hear about your positive experience with Tony and our service team, and we'll make sure to pass on your kind words. Thank you for your continued trust in us!

April 11, 2024

Cant emphasize enough that the service department has elevated Customwr Service which I have received More

by MFAHIM31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Sarant Cadillac responded

Thank you for highlighting the outstanding service you received from our team. We're thrilled to have exceeded your expectations!

April 10, 2024

Too. Much waiting time even I have appointment but no body care bad customer service More

by Amandeep Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not listed
Apr 11, 2024 -

Sarant Cadillac responded

Thank you for sharing your experience with us, Amandeep. We take customer feedback seriously in order to help better our services. We value your business and hope to have an opportunity to show you our appreciation and take care of any other car services for you in the future. Please reach out to Audrianna Washington, our Customer Experience Manager, at audrianna@sarantcadillac.com or you can leave your contact information privately, she will be happy to speak with you.

April 10, 2024

Great service. I've brought my Cadillac CTS4 there for 14 years and the car runs great. More

by Pmicc01
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Sarant Cadillac responded

We strive to provide excellent service to keep our customers happy for many years. We're glad to hear we've achieved that for you and your CTS4. Thanks for choosing us!

April 06, 2024

I had towed my Cadillac lyric Because my screen was showing an error message saying service stabilitrak, Which I went online and checked the forum and most of the GM cars have the service sign come on More

by SHYAMRAJ72
Recommend Dealer
No
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : This time I don’t know who was taking care of the care and who is going to take responsibility, but I spoke to Joe and Donna, Gerson Maldonado
Apr 08, 2024 -

Sarant Cadillac responded

Thank you for taking the time to share your comments. We appreciate your feedback and would like to get in touch with you to address this and any other concerns you may have. We take customer feedback very seriously in helping us to provide the best service for our customers and would like the opportunity to assist you in any way that we can. Please reach out to Audrianna Washington, our Customer Experience Manager, at audrianna@sarantcadillac.com or you can leave your contact information privately, she will be happy to speak with you.

April 02, 2024

Very poor communication from Service Department as they don't return phone calls in a timely manner, (if at all) Lots of excuses More

by MISTEREVAN917
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Sarant Cadillac responded

Thank you for your business and thank you for taking the time to share your experience. We work hard to deliver a quality experience, but we certainly can improve in our efforts and will use your feedback to do so. We value your business and hope to have the opportunity to show you our appreciation and take care of any of your car needs in the future. Please reach out to Audrianna Washington, our Customer Experience Manager, audrianna@sarantcadillac.com or you can leave your contact information privately, she will be happy to speak with you.

April 02, 2024

Always a great place to get your hard earned luxury vehicle taken care of. plus they treat the vehicle like its their own. More

by Camel70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Apr 04, 2024 -

Sarant Cadillac responded

Thank you for your kind words! We're thrilled to hear you've had a great experience with us and appreciate the trust you place in our team to care for your luxury vehicle.

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