Van Nuys Chrysler Dodge Jeep Ram - Service Center

Thai dealership is very unprofessional and lack communication needs training on communication will not recommend communication needs training on communication will not recommend More

Excellent Service Experience at Van Nuys Chrysler Dodge Service Center.thank you I got what I need Service Center.thank you I got what I need More

I recently scheduled a service appointment at Russell Westbrook Van Nuys dealership's service center for an oil change and a recall repair. Despite booking the appointment a month in advance, my experien Westbrook Van Nuys dealership's service center for an oil change and a recall repair. Despite booking the appointment a month in advance, my experience was nothing short of disappointing. Upon arrival, I was met by an advisor named Vahe, who seemed unprepared and disorganized. Despite my clear communication about the services needed, Vahe informed me that the oil change would take a few hours, and the recall repair would require several days due to a part needing replacement. This lack of readiness was surprising and inconvenient, especially considering the advanced scheduling. What truly shocked me, however, was Vahe's response when I asked about a loaner car. Instead of offering assistance or providing a solution, he suggested that I rent a car at my own expense and seek reimbursement from corporate. This level of indifference and disregard for customer convenience was utterly unacceptable. Furthermore, the dealership's failure to anticipate my needs, despite the scheduled appointment, reflects poorly on their commitment to customer service. The lack of empathy and accountability exhibited by the service department is deeply disappointing. In conclusion, my experience at Russell Westbrook Van Nuys dealership's service center was marred by incompetence and a blatant disregard for customer satisfaction. I would caution others against entrusting their vehicle to this establishment until significant improvements are made in their service standards and customer care practices. More