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Rusnak BMW

Thousand Oaks, CA

4.8
847 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 847 reviews

April 15, 2024

I have purchased several cars over the years from Rusnak BMW and this was the best ever. So easy to make a deal and so quick to leave with the car. I'd do it again tomorrow! More

by davidkopaloff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Lazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Rusnak BMW responded

Hi, thank you for taking the time to leave a review for us at Rusnak BMW. We're happy we could meet your expectations! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

March 30, 2024

The sales (Martyk) and finance professionals (Lyla) are top notch at doing their jobs, making what is traditionally a frustrating and stressful process go smoothly, with attention to detail, competence and More

by Victor East
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leila Veyseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martik Gharibian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hartfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Rusnak BMW responded

Hi Victor, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

March 30, 2024

Martik (sales) and Leila (finance) made what is traditionally a frustrating and difficult experience pleasant, with their competence, professionalism and friendly attitude. More

by Victor East
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leila Veyseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martik Gharibian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hartfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Rusnak BMW responded

Hi Victor, thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

March 20, 2024

The dealership washed my car during a service when I told them not to multiple times. My car was recently paint corrected and ceramic coated so I did not want them to ruin the job. When I came to pick up th More

by Do better BMW Thousand Oaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl Seehoffer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Rusnak BMW responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

March 16, 2024

First time working with Rusnak. The experience there was great and I will definitely buy my next car here. More

by stanfordanthony350
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Tarnol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Tavolieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Rusnak BMW responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

March 13, 2024

Always a fabulous customer experience at Rusnak BMW. ..from the initial meeting to discuss vehicle options all the way through home delivery. Perfection in every respect. More

by SM Beer Guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leila Veyseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claude Cantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Rusnak BMW responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 10, 2024

Terrific customer experience as always at Rosnick BMW. I’ve been buying cars from them for the last 20 some years and absolutely delighted to take delivery of my new 2024XM red label. More

by SM Beer Guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leila Veyseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claude Cantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Rusnak BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2024

Rex H. was our sales representative. He was courteous, prompt, ver knowledgeable and patient through our entire process. The staff in general were very prof More

by Sylvie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Lazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex Nahigian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Rusnak BMW responded

Hi Sylvie, we're happy you found our staff to be so supportive during your experience here at Rusnak BMW. Please don't hesitate to reach out if there's anything additional we can do for you. Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

February 29, 2024

Top notch. Everyone you encounter is professional, knowledgeable, personable, friendly and customer service oriented. The best in town! More

by melissa.emberson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Lazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Tarnol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Rusnak BMW responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

February 27, 2024

Always a great experience with the great sales staff and love the service dept, all first class More

by johnwiseman2004
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Lazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2024 -

Rusnak BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rusnak BMW! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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