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Rivertown Ford
Columbus, GA
475 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 475 reviews
June 01, 2024
We were on a road trip from out of state when we had unexpected trouble with our vehicle that had to be repaired before we would be able to drive the 5 hr drive back home. We reached out to Rivertown Fo unexpected trouble with our vehicle that had to be repaired before we would be able to drive the 5 hr drive back home. We reached out to Rivertown Ford in Columbus as it was the closest dealer to where we were. Mackenzie in the service department was both empathetic and responsive and got us an appointment for the very next day to get our vehicle in. She kept us up-to-date with the status of the repairs needed and a part that needed to be ordered. The part came in and vehicle was repaired more quickly then they promised and they worked to ensure everything was covered under our warranty. For what could have been a nightmare experience to breakdown out of state on a roadtrip far from home, they made the entire experience as smooth and fast as possible. We could not be more pleased with the service department and Mackenzie specifically. We only wish they were our local dealer so that we could use them all the time!! More
by lnrreed
Employees Worked With
Mackenzie
Helpful June 01, 2024
I rated Rivertown Ford a 5 star because I saw the schedule at 4:45pm for a 5:00pm oil change appt. Scheduled it and my vehicle was immediately taken back upon arrival. Excellent customer service an schedule at 4:45pm for a 5:00pm oil change appt. Scheduled it and my vehicle was immediately taken back upon arrival. Excellent customer service and a quick turnaround for my service. More
by Williejennings68
Employees Worked With
I can’t remember
May 29, 2024
Rivertown Ford always delivers great service. I feel safe trusting my vehicle maintenance. as well as that of my grandchildren to their service department. I feel safe trusting my vehicle maintenance. as well as that of my grandchildren to their service department. More
by Wenrobcol
Employees Worked With
Donnie Tyler, Robbie Andujar, Tom
May 26, 2024
Always provides great service with ease of access and dependable work. Service advisors are easy to talk to and relay concerns or issues if there are any. They always make sure all your needs are taken dependable work. Service advisors are easy to talk to and relay concerns or issues if there are any. They always make sure all your needs are taken care of. More
by jeff12
Employees Worked With
Tom McCain
May 26, 2024
I have a GMC and still bring my suv here due to the better service and better prices. Hunter Brown is my service advisor and is knowledgeable and personable. better service and better prices. Hunter Brown is my service advisor and is knowledgeable and personable. More
by csondia
Employees Worked With
Hunter Brown
May 25, 2024
Outstanding customer service & customer care. Mr Hunter was a great help with everything. From dropping off my Ford Bronco, to picking up my rental, and then pickup day for the truck. I am a happ Mr Hunter was a great help with everything. From dropping off my Ford Bronco, to picking up my rental, and then pickup day for the truck. I am a happy customer. Thank you Columbus Ford!!! More
by Ashley Faumuina
Employees Worked With
Hunter
May 25, 2024
They are efficient and treat you well. It was a pleasure purchasing a car from here and their service department is very friendly and knowledgeable. Will continue to return. It was a pleasure purchasing a car from here and their service department is very friendly and knowledgeable. Will continue to return. More
by Justin8106
Employees Worked With
Tom
