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Regional Hyundai - Service Center

Broken Arrow, OK

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13 Reviews

13 Reviews of Regional Hyundai - Service Center

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February 21, 2024

Micah is extremely knowledgeable and extremely nice. He goes above and beyond to help to help out his customers. I would recommend him to anybody that is looking to buy a vehicle. More

by dustin525208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Robertson
Feb 21, 2024 -

Regional Hyundai responded

Dustin, we're delighted to know that Micah's knowledge and dedication made a positive impact on your experience at Regional Hyundai. Thanks for recommending us, we appreciate it!

November 16, 2021

They replaced my engine under warranty, and I've had to have the car towed to them once, and the service manager came to my home a second time and had to have the car brought back in again. The 3rd time it More

by jamie.odell22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denny Dearmond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Montalvo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Llamas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Arnett -Service Manager, Charles MacDonald, Tausha Lachelle
Dec 02, 2021 -

Regional Hyundai responded

Jamie - I do apologize for the issues with the engine that was replaced under warranty. All repairs have been resolved including the undercover that the technician said was already missing. I have paid the other dealership to repair and replace the bolts that came loose and to replace the undercover in question. I do apologize for the inconvenience and can assure you that nobody in my department has a need to steal anything, especially an undercover. Wayne Arnett - Service Manager - 918-872-7602

July 24, 2021

I bought a 2015 Sonata in March 2018 from Regional. The motor quit in June so I had it towed to them for warranty work on June 11. Today is July 23 & they STILL haven't fixed my car. That's 6 weeks! More

by chrisnewman1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis
Aug 09, 2021 -

Regional Hyundai responded

Chris - it is never our intention to cause an inconvenience and I am so sorry to hear that your vehicle hasn't been repaired yet. I'd like to step in here to see if I can assist you further, however, I'll need some more information to do so. Please consider giving me a call. Thank you, Wayne Arnett - Service Manager - 918-872-7602

May 31, 2021

I would highly recommend Regional Hyundai it was a great experience finding the right car for our family. Mr. Jermiane Jacobs keep us comfortable and answers our questions well and stayed with us throughout More

by Benj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Libera, Jermaine Jacobs
Jun 01, 2021 -

Regional Hyundai responded

Thank you for the kudos! We are thrilled to hear our staff were able to assist you so successfully. We especially love that they helped you drive home in the right car for you and your family. It means a lot that our service stood out to you, and we wish you safe travels in your new ride. Take care and thank you for choosing Regional Hyundai!

July 01, 2020

Excellent Customer Service I recently had to replace the battery in my 2015 Elantra and it caused my radio to stop working. I called Regional Hyundai because they have helped me More

by 320factor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne and Joe
Jul 01, 2020 -

Regional Hyundai responded

We love to hear that you've received great service from our team in the past and that your recent visit was also five-star worthy! It's wonderful that Joe and Wayne could assist with your radio repair in a timely manner. Thank you very much for sharing such great feedback and recommending Regional Hyundai! If any other future issues should arise, we will be here to help.

June 20, 2020

Purchased a 2020 Hyundai Venue Denim Blue Edition 2/20/20. On 6/8/20 I needed to use my horn for the first time to alert another driver and to avoid a collision and the horn did not work. I immediate More

by loganbellewgvw
Recommend Dealer
No
Employees Worked With
Bill Chaalan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Montalvo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne, service department. , William Oats
Jul 20, 2020 -

Regional Hyundai responded

This is a very concerning review to read - this does not sound like the friendly and accommodating service I expect from my team. I would like to speak with you directly about what happened, but unfortunately, I am unable to find your contact information based on this review. Please don't hesitate to give me a call directly so we can discuss your visit and concerns. Thank you, Stavros Padazopoulos - General Manager - 918-806-2000

May 07, 2020

Very disappointed. Went in last minute because my turn signal did not work. On my way there my window got stuck down which I brought to them before and they said they did not have time to fix it. This tim More

by CE
Recommend Dealer
No
Employees Worked With
Service department
May 22, 2020 -

Regional Hyundai responded

This doesn't sound like the accommodating service I expect from my team. I'm sorry to hear that you are frustrated, and I will certainly share this feedback with my staff to ensure that we are living up to our values going forward. If you'd like to speak with me directly about any issues you are experiencing with your vehicle, please don't hesitate to give me a call. Thank you, Wayne Arnett - Service Manager - 918-872-7602

February 03, 2020

I purchased a 2018 Hyundai sonata december 2017. Havent had any problems with the car except for the vents breaking just the center thing to move them side to side. Do to busy schedule its hard to find the More

by Manuel0669
Recommend Dealer
No
Employees Worked With
Service dept. Dwayne
January 02, 2020

Best experience ever while car in for service. Big shout out to Larry & Matt in Service for 100% plus experience! Very Happy Customer and above all other! More

by dtanning1
Recommend Dealer
Yes
Employees Worked With
Larry, Matthew
August 21, 2019

beyond awesome Tanner and Wayne (Service) both Went above and beyond for me! I will be back in the future! Made my dream come true!! Thanks y’all! More

by tmbrede
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Hordubay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Arnett
1