Ray Catena Jaguar of Edison

For the last 3 plus years I have had nothing but disappointment from the service department. I would never return or recommend them to anyone. Once they left me in a situation that was dangerous f disappointment from the service department. I would never return or recommend them to anyone. Once they left me in a situation that was dangerous for me to even drive my car. I was the one who noticed the issue and, they fixed after my complaint but I did not even get an apology. More

Shannon is my 'go to' person in RC and she never fails to provide excellent service and support. Always courteous and polite, she consistently 'goes the extra mile'. and is a key reason for me returning year provide excellent service and support. Always courteous and polite, she consistently 'goes the extra mile'. and is a key reason for me returning year after year for my regular servicing. More

Service Representative Mike Indyk was very helpful and made my experience great. I definitely look forward to my next visit with Mike as my Service representative. made my experience great. I definitely look forward to my next visit with Mike as my Service representative. More

Keith was a godsend. Just bought the car used from a dealer in Utah and the check engine light came on less than a day of driving it off the delivery truck. His profess Just bought the car used from a dealer in Utah and the check engine light came on less than a day of driving it off the delivery truck. His professional commitment to assuring my vehicle was taken care of was a true blessing. More

Five stars for Keith on his professionalism and demeanor. One star for Jaguar dealers not offering loaners unless you bought the car from them specifically. So out of town era are SOL. One star for Jaguar dealers not offering loaners unless you bought the car from them specifically. So out of town era are SOL. More

I sent my vehicle on August 16th for servicing. Keith, my service advisor called me later that day and told me that it will take 2 to 3 days for their technician to take care of the problem. Nobody Keith, my service advisor called me later that day and told me that it will take 2 to 3 days for their technician to take care of the problem. Nobody called me for the next 4 days. I sent an email to Keith 5 days later and no response. I called later that day and spoke to Carlos and he told me that he will pass on my message to Keith the following day. At the end of the following day I had received no message or call back so I called again and spoke to Keith. This was exactly 7 Days later. Nobody had even touched my vehicle till then and I was told that it'll take another 2 to 3 days before anybody will even look at my vehicle. I have dealt with Ray Catena Mercedes for the last 20 years and I have purchased six different vehicles from them and done my services over there without any problems all these years. This is horrible experience with Ray Catena Jaguar service department and I would not recommend them at all. There are several other better options for servicing. I will be picking up my vehicle tomorrow and take it somewhere else. I will be definitely sending my opinions to the Jaguar headquarters as well. More

I have been with Ray Catena now for 6 years and their service and support is excellent. With the last service, Tony Bedessie and Shannon Flynn were outstanding (as always) and I always feel they have the service and support is excellent. With the last service, Tony Bedessie and Shannon Flynn were outstanding (as always) and I always feel they have the client's wellbeing at heart. Tremendous follow-up also, which is rare these days, Well done team and to Tony and Shannon in particular. More

I am a new customer to the Ray Catena family. I was impressed with the top notch service, professionalism and courteous staff, from the minute I was on their lot through the service. Mike Indyk made su impressed with the top notch service, professionalism and courteous staff, from the minute I was on their lot through the service. Mike Indyk made sure that I was completely satisfied. Thank you Mike! More

Been with them for years and never have been disappointed Every experience has been thorough and pleasant Every experience has been thorough and pleasant More

I just need to take a moment of my day to praise the Ray Catena staff at Land Rover Edison. Where I wrote a stellar review from my amazing experience at the time of my lease, I would not want to miss the ch Catena staff at Land Rover Edison. Where I wrote a stellar review from my amazing experience at the time of my lease, I would not want to miss the chance to once again commend them for assisting me with service. From the moment I reached out to my salesman, Sanchit Verma, he listened to my concern, and within 10 minutes of getting off the call, I had my needs met and concerns resolved, along with an appointment made which caters to my very hectic and long work day. Where I thought the Ray Catena brand was the same at all locations, sadly it is not. My experience at the Marlboro location was left to be rectified by the amazing team at Edison. It is refreshing to work with such dedicated people who will go to whatever lengths to assist a client. Thank you Sanchit for helping me when my schedule limits my availability. You exceeded expectations, and just to let you know, my colleagues who work with me are blown away by the level of service you have provided! You have a customer for life, and I will continue to sing the praises of the Land Rover of Edison staff! THANK YOU! More