Ralph Sellers Chrysler Dodge Jeep Hyundai RAM

My recent purchase at Ralph Sellers Hyundai was an absolute delight, thanks to the exceptional service provided by Brant Duplessis and AJ Alwosaibi. From the outset, Brant's personalized approach ensu absolute delight, thanks to the exceptional service provided by Brant Duplessis and AJ Alwosaibi. From the outset, Brant's personalized approach ensured that my needs were met, making the entire process smooth and enjoyable. He, along with AJ, who expertly handled the financial aspects, went above and beyond to secure a deal that surpassed my expectations. The team at Ralph Sellers Hyundai, led by Brant and AJ, exhibited outstanding professionalism and a genuine commitment to customer satisfaction. If you're in search of a dealership that values your preferences and offers a seamless buying experience, look no further than Ralph Sellers Hyundai. I'm grateful for the excellent service and thrilled with my new car! More

This is a review for Ralph Sellers Chrysler Dodge Jeep of Gonzales. I have never been so disgusted in my life. These people will take advantage of anyone for a quick buck. I went in on July 3, to purchase of Gonzales. I have never been so disgusted in my life. These people will take advantage of anyone for a quick buck. I went in on July 3, to purchase a 2015 Range Rover Evoque. On July 6th they delivered the vehicle to me I drove it about 8 miles to my grandparents house to show them the car I put 6500.00 down on. When I got ready to leave the vehicle would not start all the lights on the dashboard came on I couldn't even drive the vehicle home. The next morning they came to pick the vehicle up. The salesman Jeff asked for my address so they could bring a loaner car. I said I did not want a loaner car I just wanted a refund. He instantly called and promised they were sending it to the Range Rover dealership just give them a chance to make this right. They had the car for over a month. Lord behold Not even a few days later the car is leaking massive gas!! I mean like pouring out I sent a picture. Again they came to get the car! I have never received any paper work on anything they "said They fixed' OR the "Range Rover dealership FIXED" Long story short the car still has the same problems they just cleared the dashboard and returned it to me. Brain was the finance guy I dealt with Jeff is the guy that sold me the car. I recently took the car up there again 12/07/2023 after having it placed on the machine. Y'all tell me why everything I think I listed is still wrong with the car stored to the vehicle just cleared off!!! Now here comes another Jeff telling me they would give me 10,000 on a trade in and I would be responsible for the other 7500 payoff. Oh and basically Just forget the down payment. I have politely got a LAWYER!!! There is so much more to this. I literally have just had enough I haven't even drove the car 7,000 miles I literally just received all signed documents on 12/07/2023 from date of purchase. And Brain yes he is a slick one watch out for these people. The toll they have taken on my kids & I I wish on no one (seriously scam service department) They will not return any of your calls its just been a total bad experience for me More

Worse service department ever! Made an appointment a month ago and told them exactly what was need and then when we got there they said O by the way we will have to keep it till to Made an appointment a month ago and told them exactly what was need and then when we got there they said O by the way we will have to keep it till tomorrow!! Nope never was that discussed. And then why make a appointment time when my vehicle sat there for over 4 hours and wasn’t touch really!! Terrible service More

Don’t buy from this dealership. Service department is TERRIBLE! 4 times we had a 8am appointment and it took 3-4 hours for simple oil change. They put non-warranty cars (paying) a Service department is TERRIBLE! 4 times we had a 8am appointment and it took 3-4 hours for simple oil change. They put non-warranty cars (paying) ahead of cars under warranty You can bring your car to any other dealership More

Several years ago, I purchased my Chrysler 300C in Pensacola. I originally had all of my Service work through another Dealer in Denham with very poor customer service. I was referred to Ralph Sellers Pensacola. I originally had all of my Service work through another Dealer in Denham with very poor customer service. I was referred to Ralph Sellers in Gonzales (by several friends) and they have exceeded my expectations! Mandi goes above and beyond - from regular car maintenance to my latest, new low profile tires. More

⚠️Warning ⚠️ Stop 🛑 Do Not Bring your vehicle here for service they will scam you, this service department had my vehicle for 48days and my vehicle is still broken, they scam me and my warranty company ou service they will scam you, this service department had my vehicle for 48days and my vehicle is still broken, they scam me and my warranty company out of thousands of dollars. ⚠️Warning ⚠️ More

I highly recommend this dealership, great & friendly staff. Mr. Hugh did a great job helping me get my brand new car! staff. Mr. Hugh did a great job helping me get my brand new car! More

Went to have my Genesis oil changed and tires rotated. Got the car back and the tires were not rotated, but was charged for it. Got a refund for it, but it isn’t about the money. It’s being told they did Got the car back and the tires were not rotated, but was charged for it. Got a refund for it, but it isn’t about the money. It’s being told they did something they didn’t. Won’t be bringing my car again. More

Dishonest. Won’t acknowledge warranty issue though there is technical bulletin out so FCA won’t repair it. 3 yearold vehicle with paint bubbling up. is technical bulletin out so FCA won’t repair it. 3 yearold vehicle with paint bubbling up. More

Why Holistic Customer Care and Treatment are very Important! In May 2020, I expressed interest in purchasing a Ram Truck via the web at Ralph Sellers Dodge and connected with a salesperson there who was very nic In May 2020, I expressed interest in purchasing a Ram Truck via the web at Ralph Sellers Dodge and connected with a salesperson there who was very nice and courteous. I subsequently visited the dealership, which is a 100 miles or so from my residence. I really liked the vehicle and after two weeks discussing a deal with the salesperson, we agreed on a deal, which included a trade. Further, I agreed on a future date to return to the dealer to finalize the purchase and the salesperson indicated that the vehicle would be taken to have the windshield replaced today. However, a few hours later, I received a call from the salesperson advising the management team had decided to sell the vehicle to someone from Texas who had just contacted the dealer. I called and spoke with a manager to whom I explained my displeasure with this poor business tactic. Not only was it not fair to me, but also to the salesperson who had worked so hard to secure this deal, which included communication with my financial institution. The manager then advised the other customer would be financing the vehicle through Ralph Sellers, which was better for them and that the customer would pick up the vehicle this day. Obviously this move was upsetting to me and I could discern that the salesperson felt dishearten by what was happening as well. I informed the manager that I could move my schedule around (extremely busy with work during the week) and make it to the dealer within 45 minutes to an hour to finalize the purchase and pick up the vehicle. Following further discussion, the manager agreed to move forward with selling the vehicle to me. I later arrived at the dealership as agreed and met with my salesperson and subsequently met with the finance/business manager Michael Snedigar. who was noticeably upset for some reason. Being the professional, positive and courteous person I am, I attempted to make conversation with this individual who was very curt in his responses to me and appeared disengaging. This is terrible and unbecoming behavior for the dealership and for business, especially for the finance dept., after all, I am getting the dealer my business. At some point, I expressed concern for him not wearing his mask (covid19 very active and we were in close quarters) and his response was, "you did not have to come into the office." He further noted that I could have remained in the main lobby area. In review of the purchase agreement, I noticed the trade payoff information was incorrect and provided Mike S. with a receipt from my financial institution showing the account no., daily per diem, 15 day payoff and current balance, which was significantly lower- a few thousand lower than he recorded on the purchase agreement. His response was that "we got a payoff earlier from the financial institution and that's what we are going with, otherwise, we won't do the deal." I started to aboard the deal, but that's what he wanted because he stood to benefit more from selling the vehicle to the customer from Texas (that's if this customer showed up). I remained in his office and completed the deal soon after. I shared this unfortunate experience with the salesperson and requested contact information for Mike S' boss as I believe it would be unfair to the dealer's ownership not to know how this individual treats its customers. I subsequently spoke with Manager Jon Goodart who appeared very interested in my concerns and experience, which I provided. Mr. Goodart even had the purchase agreement revised to reflect my true trade payoff as presented to Mike S. while at the dealer who refused to use the correct trade payoff amount as I presented in writing. Note, my financial institution would not accept the purchase agreement as submitted by Mike S. His behavior is unacceptable for anyone employed as a sales professionally especially being a mid-level manager. Hopefully Mr. Goodart addressed this concerning and troubling matter with Mike S. and the ownership, as I have shared my experience with a number of my colleagues and friends who purchase vehicles yearly as I do. The vehicle purchased was a 19 Ram Limited. More