Read Reviews Queenston On The Mountain

Queenston On The Mountain

Queenston On The Mountain

2260 Rymal Road East
Hamilton, Ontario L8J 2P7

Canada


Sales: (905) 528-7001
Service: (905) 528-7001
Parts: (905) 528-7001

Queenston On The Mountain
Manufacturers: Buick, Chevrolet, GMC

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  • Customer Service:

    4.8
  • Quality of Work:

    4.7
  • Friendliness:

    5.0
  • Overall Experience:

    4.8
  • Pricing:

    4.4

24-Month Rating

based on 65 reviews

4.8

4.8 out of 5

77 lifetime reviews

Queenston On The Mountain

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Certified: Queenston On The Mountain

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Queenston On The Mountain has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Queenston On The Mountain

We pride ourselves on our ability to deliver quality in our vehicles and service. It's our goal to be your Buick, Chevrolet and GMC dealership.


Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!

Queenston on the Mountain-"The People's Choice since 1968"

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 5:30 PM

Tuesday: 7:00 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:30 PM

Saturday: 8:00 PM - 1:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Parts Store
Cable TV Pet Friendly
Customer Lounge Area Shuttle Service
Drive-In Service Television
Free Coffee Vending Machines
Free WiFi

11Z71
2/27/2013 9:56:55 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
BJ BevanBJ Bevan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Queenston On The Mountain:

I brought my truck in for an inspection under warranty and they were more than willing to take a look at it. The Service Adviser I dealt with (BJ Bevan) listened to my concerns about the truck, asking me for specific details as to not overlook anything. I was kept well informed of the progress and it was returned back to me in a more than timely fashion. I will definitely be recommending some friends of mine with GM vehicles to this dealer for service work...they seem to be one of the top dealers in the area when it comes to customer service!

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Schouwstra
2/23/2013 2:25:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
BJ BevanBJ Bevan
Dave BlewittDave Blewitt
Brian LambBrian Lamb
Chanel WattsChanel Watts
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Queenston On The Mountain:

Excellent service,friendly service and everyone works hard to achieve customer satisfaction.We were called at home to ensure we were happy and if the cars were perfect or if we had concerns or questions.

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Roadrunner37
2/6/2013 8:50:36 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
BJ BevanBJ Bevan
Ron MirandaRon Miranda
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.6

My Review Of Queenston On The Mountain:

Attentive to my needs. Recognize me when I come in. Alwyas expalin the work required and the reason. Prices are reasonable. Repairs are usually donbe while I wait.

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jgelder@cogeco.ca
1/28/2013 3:04:49 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Don't know
sorry
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Queenston On The Mountain:

Was in and out of the dealership in 50 minutes. During that time, I had the scheduled oil change, warranty work on the "anti-skid" light on the dash, and a recall "fix" on the windshield washer. The exterior of my car was also washed.

The biggest reason I am so impressed with the service dept. at Queenston on the Mountain is the comparison between that, and the service I receive at Eastgate Ford when I take my husband's car in there for service.

If you need any further information please do not hesitate to contact me.

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Andreaevans
1/23/2013 11:51:58 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tony BenincasaTony Benincasa
Chanel WattsChanel Watts
Mike WeberMike Weber
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    N/A
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Queenston On The Mountain:

Wow!!!! My Husband was in an accident and we had to replace our car quickly. The team pushed to get the car ready for us in just 1 day so we weren't without a car. Even though we didn't purchase our former car from Queenston, he went out of his way to give us some help with our warranty to match what our other car had. This dealership doesn't provide Customer Service, it provide Customer CARE. I've never met a Salesman who was working to make a Friend before a Sale. Bottom line is, I will purchase a car from this dealership again just to receive the Customer CARE that they provided us. Thank you for Everything.

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Ibreakstuff
12/20/2012 8:21:29 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
BJ BevanBJ Bevan
Dave BlewittDave Blewitt
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Queenston On The Mountain:

I went to the dealership to have a stubborn headlight replaced on my 2011 Sierra. BJ (and the tech crew) practically jumped out of their chairs to help me out. Not only did they replace BOTH headlights faster than I could go grab a bad coffee from the coffee machine, he refused to charge me the proper amount of labour that the job would normally pay. Fast, friendly, and generally awesome. I "just might" return again. Cheers boys!!

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John Bowden
12/18/2012 7:49:46 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian EchlinBrian Echlin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.6

My Review Of Queenston On The Mountain:

Stopped by Queenston on the Mountain to see a Chevrolet Cruze. I spoke to Brian who was able to answer all my questions. Brian was very friendly and accommodating and suggested a test drive. There was absolutely no pressure which I appreciated. I will definitely deal with Brian for my next vehicle purchase. Thank you for a pleasant experience.

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joemontague
12/8/2012 5:28:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chanel WattsChanel Watts
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Queenston On The Mountain:

I was in a real bind, it was a Friday night and my old car died a horrible death. It was old and it was time and I had been planning on buying a car from Joanne Bateman for some time, but this was a couple of months earlier than I had anticipated. My car is essential to my job. Without it, not only can I not get to work, but I cannot go and see our clients. By text messaging and utilizing the Queenston on the Mountain website, Joanne asked some good questions to determine the type of vehicle that would best fit my needs. Then she got Chanel Watts involved. She works in the dealership's finance department. Joanne demonstrated to me that buying a new car would provide me with a better break on the interest rate, serve my needs for a longer period of time, while providing me with peace of mind. Joanne then called me and setup a phone call on Saturday morning with Chanel. By Saturday afternoon, we had the pre-approval for the financing in place. Both ladies were very good at making sure I knew everything that I needed to fax in Saturday and to bring with me on Monday to the dealership. By late Monday afternoon I was driving home in my new Chevy Cruze. Both Joanne Bateman and Chanel Watts did a fantastic and professional job and I cannot think of anywhere else I would rather recommend than these two ladies at Queenston on the Mountain, to any of my friends who are thinking about purchasing a car.

-- Joe Montague

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beckylavigne
11/28/2012 2:28:17 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
BJ BevanBJ Bevan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    3
  • Overall Score:

    4.4

My Review Of Queenston On The Mountain:

My first visit for a Winter Maintenance package, was shuttled to work by a very friendly man. The service in the shop was fast, precise and friendly. The coffee is the waiting lounge is actually really tasty. When I was shuttled back to the dealership after work, my car was waiting all washed (complimentary) and she has been driving great. I will continue to use Queenston on the Mountain.

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crazeeal
11/6/2012 12:05:09 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Mike FallisMike Fallis
Mike WeberMike Weber
  • Customer Service:

    2
  • Quality of Work:

    1
  • Friendliness:

    5
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    2.2

My Review Of Queenston On The Mountain:

I bought two used LaCrosse's from the Mountain location. One had a vibration that they promised would be fixed before the car was delivered. The vibration was still there when I got the car. Have been trying to get the car fixed and the dealer finally gave up and now say that the vibration is "normal." The second car had air pressures so different that the tire monitor reported a flat tire. I put air in the tires and have had no problem since. What did this dealer do on the predelivery 155 point inspection??? Did they do anyting on the inspections??? I have checked the oil, water etc. myself as I do not trust them to have done it!!!!

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Response From: Queenston On The Mountain
Added: 11/6/2012 10:49:47 AM

Queenston has gone above and beyond our service obligation to Mr. Miller. We invested a great deal of time and money in addressing and correcting Mr. Miller’s concerns. In fact we have installed three brand new tires and alloy rims on his vehicle . We also have, as part of our Queenston Certification Program, a vehicle exchange policy. We have offered to take Mr. Miller’s vehicle back and exchange it for another and our offer still stands, despite the fact that he is way beyond the 30 day exchange privilege. This speaks volumes about our commitment to our product and customers. It is perfectly clear that we have not “given up” and we will continue to be proactive in addressing all of our customer’s concerns.

Gordon Albini
General Manager
Queenston on the Mountain
2260 Rymal Road East
Hamilton, ON
905-528-7001

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