I brought my truck in for an inspection under warranty and they were more than willing to take a look at it. The Service Adviser I dealt with (BJ Bevan) listened to my concerns about the truck, asking me for specific details as to not overlook anything. I was kept well informed of the progress and it was returned back to me in a more than timely fashion. I will definitely be recommending some friends of mine with GM vehicles to this dealer for service work...they seem to be one of the top dealers in the area when it comes to customer service!

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Excellent service,friendly service and everyone works hard to achieve customer satisfaction.We were called at home to ensure we were happy and if the cars were perfect or if we had concerns or questions.

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Attentive to my needs. Recognize me when I come in. Alwyas expalin the work required and the reason. Prices are reasonable. Repairs are usually donbe while I wait.

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Was in and out of the dealership in 50 minutes. During that time, I had the scheduled oil change, warranty work on the "anti-skid" light on the dash, and a recall "fix" on the windshield washer. The exterior of my car was also washed.

The biggest reason I am so impressed with the service dept. at Queenston on the Mountain is the comparison between that, and the service I receive at Eastgate Ford when I take my husband's car in there for service.

If you need any further information please do not hesitate to contact me.

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Wow!!!! My Husband was in an accident and we had to replace our car quickly. The team pushed to get the car ready for us in just 1 day so we weren't without a car. Even though we didn't purchase our former car from Queenston, he went out of his way to give us some help with our warranty to match what our other car had. This dealership doesn't provide Customer Service, it provide Customer CARE. I've never met a Salesman who was working to make a Friend before a Sale. Bottom line is, I will purchase a car from this dealership again just to receive the Customer CARE that they provided us. Thank you for Everything.

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I went to the dealership to have a stubborn headlight replaced on my 2011 Sierra. BJ (and the tech crew) practically jumped out of their chairs to help me out. Not only did they replace BOTH headlights faster than I could go grab a bad coffee from the coffee machine, he refused to charge me the proper amount of labour that the job would normally pay. Fast, friendly, and generally awesome. I "just might" return again. Cheers boys!!

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Stopped by Queenston on the Mountain to see a Chevrolet Cruze. I spoke to Brian who was able to answer all my questions. Brian was very friendly and accommodating and suggested a test drive. There was absolutely no pressure which I appreciated. I will definitely deal with Brian for my next vehicle purchase. Thank you for a pleasant experience.

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I was in a real bind, it was a Friday night and my old car died a horrible death. It was old and it was time and I had been planning on buying a car from Joanne Bateman for some time, but this was a couple of months earlier than I had anticipated. My car is essential to my job. Without it, not only can I not get to work, but I cannot go and see our clients. By text messaging and utilizing the Queenston on the Mountain website, Joanne asked some good questions to determine the type of vehicle that would best fit my needs. Then she got Chanel Watts involved. She works in the dealership's finance department. Joanne demonstrated to me that buying a new car would provide me with a better break on the interest rate, serve my needs for a longer period of time, while providing me with peace of mind. Joanne then called me and setup a phone call on Saturday morning with Chanel. By Saturday afternoon, we had the pre-approval for the financing in place. Both ladies were very good at making sure I knew everything that I needed to fax in Saturday and to bring with me on Monday to the dealership. By late Monday afternoon I was driving home in my new Chevy Cruze. Both Joanne Bateman and Chanel Watts did a fantastic and professional job and I cannot think of anywhere else I would rather recommend than these two ladies at Queenston on the Mountain, to any of my friends who are thinking about purchasing a car.

-- Joe Montague

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My first visit for a Winter Maintenance package, was shuttled to work by a very friendly man. The service in the shop was fast, precise and friendly. The coffee is the waiting lounge is actually really tasty. When I was shuttled back to the dealership after work, my car was waiting all washed (complimentary) and she has been driving great. I will continue to use Queenston on the Mountain.

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I bought two used LaCrosse's from the Mountain location. One had a vibration that they promised would be fixed before the car was delivered. The vibration was still there when I got the car. Have been trying to get the car fixed and the dealer finally gave up and now say that the vibration is "normal." The second car had air pressures so different that the tire monitor reported a flat tire. I put air in the tires and have had no problem since. What did this dealer do on the predelivery 155 point inspection??? Did they do anyting on the inspections??? I have checked the oil, water etc. myself as I do not trust them to have done it!!!!

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