I went in and bought a new 2015 Mazda Mazda6 GS just about a year ago, and I wanted to write on my service experience, and the ownership so far. After buying my vehicle from Probart Mazda, I thought nothing but to visit Probart Mazda's service department for my vehicle since I thought they would know my Mazda the best. Over the past year of my ownership of 2015 Mazda Mazda6, I have gone through about 2 oil changes, 1 visit for brake lubrication, 2-3 visits for a plastic-y noise problem, and 2 visits for tire swap (summers/winters). Let me start by saying, the overall process is rather quick and painless. The service representative (Joan and Tim) are very friendly. Both Joan and Tim recognizes me both in person and on phone and know exactly why I'm coming in to the service department. That makes my process easy as I can drive into the service 'bay' (not the actual area) 5 minute confirmation, signature on paper and I'm able to wait in the lounge. The lounge is very nice. They've got comfortable couches, good coffee machine, and TV to keep you busy.
My first issue was for a brake noises. Everytime I would start coming to a stop, it would start making high-pitched noises at around 20km/h or below while decelerating (also commonly heard in old vehicles). I went in and it took about 2 hours for them to notice the problem and lubricate the brakes so that it wouldn't make noises anymore. Then I started having this annoying plastic-y noise every time I would drive over potholes or little bumps on the road, and when I came in, they couldn't find the part that was making the sounds. It was a little bit frustrating. But the sound was intermittent so I gave these guys a break. But a major problem is this - the price. With this being my first vehicle, I've never bother to question the price they're giving me. I always ask for little discounts since I know I'm coming back to this service dpt. but I've never really closely inspected the price, until I've happened to visit another dealership where they told me they don't charge for tire storage. Probart charges you +$60 for winter/summer tire storage for the season. So for the 2 times being there swapping my summers and back to my winters, I have to pay another +$60 for storage. That costs me about $120 for a year. Oil change stickers (that tells you when you should come in) also have dates that are 4 months apart, so for a person who doesn't drive 8,000km between oil changes, I have to come in around 4-5 months time for an oil change. That is a subtle way of trying to get customers to come-in a little bit early so that they can do oil changes more frequently.
If you're alright with paying more for certain services (including oil changes which I think could be cheaper), then Probart is no problem. They've got nice, friendly, welcoming people who will treat you fine. If having to pay extra for certain services is an issue to you, do your research with other dealerships' service dpt. or independent service dpt. first before coming to Probart Mazda's service dpt.
I Recommend This Dealer:
Joan McGregor, Tim McDonagh, Ratko Tepavac, Navdeep Pannu, Shane Dodge
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