Koch Route 2 Toyota

This Toyota dealership location has changed management a few times over the past 20 years . I've purchased 5 new Toyota vehicles from this location over that time , had them all serviced there . After today few times over the past 20 years . I've purchased 5 new Toyota vehicles from this location over that time , had them all serviced there . After today's visit I will never buy anything from this location or any Koch location again . From the moment I arrived the service advisor was rude and unhelpful . It got worse from there . It's like that old saying ,,,, "bad employees to use good customers" . More

Fear mongering tactics. Been going there for 4+ yrs with my FJ, with all mileage maintenance updates. Last owner, wonderful. New owner, scammy. From my last oil change 4 Been going there for 4+ yrs with my FJ, with all mileage maintenance updates. Last owner, wonderful. New owner, scammy. From my last oil change 4 months ago and a clean bill of health, my FJ suddenly developed 9K worth of multiple problems. It was almost laughable. While I waited for my oil change, I was approached by a sales rep asking if I would be interested in trading in for a new car. Suddenly all made sense. On two other occasions there, I was told that my FJ was a highly desirable vehicle and I could make alot of money selling it. Additionally, after this last appt, the covers that house my power window switches were tampered with and are totally loose when engaging the window buttons. I called twice to ask what happened, left detailed messages about the problem, and they never responded. I youtubed a video on how to open those covers, so I could have a look inside to be sure all was OK, and when I popped them up (the right way), I saw they had broken the locking mechanism when they opened them, which is why it's so loose, flimsy and wiggles now. What were they doing in there, I have no clue. But I no longer trust them, and I believe they'll go to great lengths, and possibly sabotage, to reach their goals. So needless to say, I won't ever be returning. More

This dealership has gone down the toilet. The service dept is all over the place. Oil changes taking 2+ hours. Staff is rude. Cant question anything without being talked down to rudely. I ask The service dept is all over the place. Oil changes taking 2+ hours. Staff is rude. Cant question anything without being talked down to rudely. I asked a guy named Mike in the svc dept who was working on my car. This man literally says to me “why do you need to know that? You don’t need to know who’s working on your car.” Appalled at the service this place gives. We keep money flowing to your pockets and help you keep your job. I don’t understand how a business can operate the way this one does. We have already reached out to a different dealership that will accept our maintenance package and honor our warranty. Bye bye Koch. I’ll help line the pockets of people that actually know how to treat people decently. More

I had my car serviced there. They recommended brake service after inspection. I knew I was close on brakes so I had them do it. The quote was on the high side but in the dealer They recommended brake service after inspection. I knew I was close on brakes so I had them do it. The quote was on the high side but in the dealer range. I asked the service advisor if I could use their coupon for $30 of majfor service. He applied the coupon and then charged me $38 of “additional fees”. I’m used to $40 to $10 pf “shop fees” but $38 is xxxxxx stupid. I wrote to customer service about this asking for an explanation of what I paid the $38 for and received no answer. THEY ARE CROOKS. More

Ignorant, rude and disrespectful staff in the service department. I made an 8AM service appointment to get my oil changed. Waited 20 mins in my car as 5 staff members continuously walked by me and ignore department. I made an 8AM service appointment to get my oil changed. Waited 20 mins in my car as 5 staff members continuously walked by me and ignored me. After 20 minutes of waiting a disgruntled, angry and confused employee “William Obin” in the service department decided to help me. He said I didn’t need an oil change even though I specifically requested one. I bought a new Toyota which I was told came with 2 years of free service not 2 years of dealing with disrespectful staff. I was treated like crap by this dealership and will never be coming back next time try and listen to your customers. Retrain your staff and make yourself a better experience for future customers if I could give zero stars I would. Tried to get a hold of the service manager Neil who was didn’t return my call. Try harder next time your dealership is a pathetic excuse for customer service More

If you go to this place bring your lawyer! Paperwork disappears or changes as soon as it leaves your sight. Every staff member in sales and finance was rude to the point of being ignorant and Paperwork disappears or changes as soon as it leaves your sight. Every staff member in sales and finance was rude to the point of being ignorant and arrogant through the whole experience. They are overpriced and will do anything to take as much money from you as they can. They refuse to take checks from any bank other than the ones they use. If you are from another state they will not fill out the paperwork for the DMV in your state. They will only fill out the Massachusetts RMV1. Do not go to this place if you want to be treated with any respect. More

I'm not one to write reviews but I do feel my fellow Toyota owners need to avoid this dealership. This place requires you to wait 2 plus hours for a scheduled oil change or leave your car for the day. T Toyota owners need to avoid this dealership. This place requires you to wait 2 plus hours for a scheduled oil change or leave your car for the day. They leave this information out when you purchase your new vehicle. The service writers are very rude and seem unphased by presence of customers. I have been here more than once and had to wait for a personal conversations to finish before being acknowledged. On the other hand I now know intimate details about one of the service writers boyfriends and how poorly behaved the kids are of another. More

Mike Caldwell is THE WORST. He is a rude, flippant, arrogant, on a power trip, insolent, sad vacuous human. He should be fired immediately just based on how he treats people and He is a rude, flippant, arrogant, on a power trip, insolent, sad vacuous human. He should be fired immediately just based on how he treats people and how he responds to reviews. Being in his presence at rt 2 Toyota was the most disgusting, awful time I have ever spent somewhere. My family will never go here again and we are making sure to spread the word. Something needs to be done about this horrific disgrace of a man. He is unprofessional and unhinged. I've never dealt with someone in customer service like this in my life. I'm 35 and I have NEVER written a review on ANYTHING. Until today. Please do something about this. He cannot treat people this way. More

This is the worst experience I have ever had working with a car dealership. We live out of state and our car broke down. We thought it would be smart to have it towed to a Toyota dealership. The car was towe a car dealership. We live out of state and our car broke down. We thought it would be smart to have it towed to a Toyota dealership. The car was towed there on Saturday. We were given an 8 am appointment on Monday. We got a runaround until Tuesday afternoon when we they were still telling us the car was in diagnostics and then miraculously gave us a repair quote 5 minutes later.. They never followed up or returned phone calls. I’m not sure why they scheduled us for 8 am if they couldn’t fix it then. The mechanic pretty much mocked our situation. When they finally told us it was the alternator (we could have told you that on Friday night) they quoted us $1525 plus tax to fix it. This repair should cost half that amount. These are awful people trying to take advantage of our situation. We wound up paying to have our car towed to an honest mechanic. They still billed us $180 to diagnose an issue that maybe took 30 minutes tops to diagnose. They wouldn’t send a payment link to my husband in order to release the car to our tow truck driver. Rude people if you can even get them to talk to you. Most unprofessional service staff I have ever worked with and zero customer service skills. Do not bring your car here. More

We brought our 2009 corolla for a simple oil change and tire rotation last week. They recommended that we did a FI service, so we did. Come to find out, that the tech broke a coolant nipple off of the car tire rotation last week. They recommended that we did a FI service, so we did. Come to find out, that the tech broke a coolant nipple off of the car on accident. How this even happens, is beyond me. I don't care that the car is old and brittle, there is no reason why he was near the cooling system doing a fuel injection cleaner. He must have been swinging a hammer around like a xxxxxx. The worst part is WE HAD TO WAIT AN ENTIRE WEEK FOR THE REPLACEMENT PART TO COME IN. An oil change turned into a 1 week long service. We need the car to get to work and to go to the police academy. They offered a rental but said they needed a credit card. Yeah I'm all set I'm not paying for a rental if there's any damage after you guys just vandalized our car. The best part is they couldn't even do the services for free because of our great inconvenience. They still charged us full price and we had to tell them to reduce the price. I thought for sure the work would have been no charge to us for this inconvenience but no we were not compensated one bit for not having our vehicle for 1 week. Absolutely ridiculous. They need to fire the service manager ASAP. We will now have to find a different shop for our vehicles. It's a shame I bought a truck from them in Feb and will have to it serviced here. I do not trust them one bit with my new truck. I will be in contact with the GM regarding this issue More