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Pointe West Honda

10220-184th Street , Edmonton, Alberta T5S 0B9
Sales: (780) 483-4024

Makes: Honda|Service Center
 
Good
86% Recommend

Overall Rating 4.4

53 Lifetime Reviews

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Pointe West Honda
53 Lifetime Reviews
Pointe West Honda Info
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Reason For Visit
Sales (New)

"Top Notch Customer Service"

Jonathan Armstrong, the New Car Sales Manager, was the reason we purchased our 2015 Honda CR-V. He did something that the other Honda stores in Edmonton did not do. He guided us in the right direction in relation to what was best for our needs and under promised and over delivered. The whole process was smooth, communication was phenomenal and I have already recommended him to my friends and family. A++ Jonathan, you are a true asset to the Go Honda team. Thanks again!

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Employees dealt with

Jonathan Armstrong
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Reason For Visit
Sales (New)

"BUYER BEWARE"

Initially the sales person (Regina) was very accommodating. We were promised our car, a 2014 Civic EX on August 19 and by Aug 24 the car had not yet arrived. They kept blaming the trucking company. While we were sorting out all the paperwork, the person in the finance department was receiving and replying to text messages on her personal mobile phone. By August 29 the car was still not available. After several meetings with management and the general manager Jason Moroni, we were told numerous times that nothing could be done and if we were unhappy, we could walk away from the deal. We were also told that there were no more 2014 Civic EX available. Through research of my own I found out that several cars were Hail Damaged in a storm in Calgary where the cars are stored and the dealership was scrambling to get them repaired so they could be sold as new cars. After more broken promises, we walked away from the deal. They returned our trade in to us with a flat tire. I would never buy from GO HONDA.

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Employees dealt with

Regina Jonathan Helen Jason
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3


Reason For Visit
Sales (New)

"Service at Point West Honda is the best overall."

I want to thank Everett Thesen for being the most helpful salesperson I've ever met. I would definitely recommend him to anyone looking to buy a car. Everett treated me with respect & spent extra time showing me some of the new items in my car, such as how to set up my phone contacts, how to get my USB to work & was patient with answering a few other questions I had. When I went back to Pointe West Honda to buy floor mats a couple of days later, Everett walked with me to the Parts dept. and carried the mats to my car. When I asked Everett who I could speak with about getting the rust coating put on my car he arranged for Kris to help me. Everett, thank you so much for your assistance with everything. I also want to thank Natacha Robinson, who set up the financial part of my car purchase. Natacha answered my questions in such a way that it was easy for me to follow. Natacha also arranged for the smooth transition of the registration for my new vehicle. Thank you. I would not hesitate to recommend Pointe West Honda as the only place to purchase a vehicle.

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Employees dealt with

Everett Thesen & Natacha Robinson
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Reason For Visit
Sales (New)

"Thank you"

My friend has been a costumer for 11 years. When she was recently called about some work that need to be completed on her car, she stated that she was unable to do it at this time due to her cancer treatments. With in an hour Lizzy Chow called back and said that they were going to do the work FREE OF CHARGE as a thank you for her business. I am truly thankful that there are such kind and caring business owners still out there. On behalf of all of our friend's family and friends THANK YOU and God Bless.

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Employees dealt with

Lizzy Chow
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2


Reason For Visit
Sales (New)

"Purchased a 2012 civic last dec 2012, got the protection..."

Purchased a 2012 civic last dec 2012, got the protection package and extended 5 year warranty. After 3-4 days that we took the car home i realized that I dont need the extended warranty. Called the dealership to cancel the warranty, all Anukesh said was all papers have been submitted to the bank and there's nothing she can do. After 2-3weeks of purchase i called again to cancel the said warranty and same story from her. I was very frustrated coz that warranty costs more than $2000. Never know AMVIC after 2 months of purchase and submitted a complaint to them. After weeks of review on my case they cant do anything coz the 30day cancellation period was over. Not making stories here, just want to share my bad experience to this dealership so no one will ever be fooled again by these people.

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Employees dealt with

Tyson Turton / Anukesh Utarid
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7


Reason For Visit
Sales (New)

"It has been six months since my first visit to pointe..."

It has been six months since my first visit to pointe west honda and feel I can give a honest review of my experiences at this dealership.Back in dec 2012 my wife and I were looking to replace our Camry.I went to pointe west honda to look at the new accord,there I met Neil hedden who was able to explain the different levels,options and costs of the car.Neil also explained to go auto program and dealership to me.I left there with the information I needed to decide on a purchase.After 2months of researching between a Camry or Accord,we decided on the Accord.We went back,saw Neil and found the car we wanted.Our whole experience there was great,everyone was helpful and friendly.Since our purchase I have been back to the dealership for some minor warranty issues,one of which required the service manager Shane to become involved in.Shane was most helpful in listening to my concern and resolving my concern.I have just had our first service done and I continue to receive the same customer service that I did from the first day in the dealership.We are very happy and would recommend this dealership to our friends. S.Bell

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Employees dealt with

Neil hedden
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1


Reason For Visit
Sales (Used)

"Our 2005 Accord Coupe had been stolen so I sent emails to..."

Our 2005 Accord Coupe had been stolen so I sent emails to most of the Alberta dealerships looking for help with a replacement. Ashton from Pointe west HO Honda called me and offered several options including the 2012 Honda accord coupe we purchased. He agreed to meet us that evening, the car was waiting for us when we arrived it was perfect and Ashton helped us work through the deal. Admittedly, given the circumstances I was probably not the happiest but Ashton was very friendly and accommodating very helpful. Arrangements were made to pick up car 2 days later, everything was great we couldn't be happier. Larry

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Employees dealt with

Ashton
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Reason For Visit
Sales (New)

"Purchasing a new vehicle can be a daunting task and..."

Purchasing a new vehicle can be a daunting task and walking into a car dealership can be intimidating, especially for a first time new-car-buyer like myself. However, the staff at Pointe West Honda really went out their way to make me feel at ease, welcomed, and comfortable throughout the whole process. In particular, my amazing sales associate, CHARLES WILSON, played a major role in the biggest purchase of my life thus far. He had a very cordial, non-pushy demeanor which was evident right from the start. I felt like he was my own personal agent working FOR ME, to help me make the best decision possible and get the best deal possible. He knew the vehicles inside and out, and it was easy to see he had a very high level of knowledege and expertise. Not only did Charles thoroughly answer my questions, but he did so even when I wasn't at the dealership!! A question would pop up in my head and I'd send a text to Charles which he responded to right away!! And Charles wasn't like the typical dealer who we all fear is just trying to extract as much money as possible from a customer. If I asked Charles if something was worth buying (for example, the blue floor light accessory I was thinking of getting), he wouldn't just say yes and urge me to buy it; he actually gave me HIS TRUE AND HONEST opinion (FYI, he thought the floor light was too dim and wasn't worth it)!!! Like I said, I felt that Charles was WORKING FOR ME. He addressed all of my concerns from the mechanics to the pricing, and even style (I got a great set of rims which made my Accord look more sophisticated without being too gaudy). I had a LOT of questions, and he was always patient, informative, and accessible. Actually, I was really impressed with his patience. Had I been the one answering all those questions for someone else, I would have probably just gotten frustrated and annoyed LOL! So thank you CHARLES WILSON and the team over at Pointe West Honda!!

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Employees dealt with

Charles Wilson
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Reason For Visit
Sales (Used)

"My wife and I purchased a 2010 Crosstour from Pointe West..."

My wife and I purchased a 2010 Crosstour from Pointe West Honda and felt that our needs were taken care of and any concerns we had were looked after. We never felt pressured in to making the purchase, which made us really comforable and allowed us to thoroughly think it through before we made the decision. I would highly recommend Point West Honda to any of my family and friends. The staff are knowledgable and made the experience fun! We love our new vehicle!

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Employees dealt with

Brock Binkley, Dale Colby, Anukesh Utarid
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Reason For Visit
Sales (Used)

"A great experience from start to finish, Charles was very..."

A great experience from start to finish, Charles was very good, totally honest and very understanding. I will deal with him again and recommend him to all the employees of my company and my friends

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Employees dealt with

Charles Wilson
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