Pohanka Hyundai

I went to the location for an oil change and was told I needed a new battery. When I told the service lady my battery was a month old she then told me she needed to check again with the mechanic. An hour l needed a new battery. When I told the service lady my battery was a month old she then told me she needed to check again with the mechanic. An hour later she came back and told me my battery was fine and my paperwork was mixed up with another customer’s paperwork. Yeah ok! I don’t think so they were probably trying to pocket money and would have never replaced an already new battery. Won’t be going back to this location ever again. More

Francis B Koroma came to me with an approachable attitude that read "I am here to help". Throughout the process he has been nothing but professional and enthusiastic. My processs was smooth & enjoyed the sta that read "I am here to help". Throughout the process he has been nothing but professional and enthusiastic. My processs was smooth & enjoyed the staff at Hyundai who were warm & welcoming. Thank you Hyundai for another great experience🙂. More

This location greeter was awful. She made me feel like she was trying to pick a fight. I answered her questions as quickly as possible. I was told they were busy, and I would hav She made me feel like she was trying to pick a fight. I answered her questions as quickly as possible. I was told they were busy, and I would have to wait three hours. I said I have no choice. I informed her that I have a indicator on in my car stating the radar is blocked. I let her know it comes on as soon as I start driving the car about quarter mile. I was told some one would look at the problem and may have to schedule an appointment. I informed her my lights did not work unless they were in low or high beam. I had to go inquire about my car. The representative said let me check, he called me over to were my car was being repaired. I was told the light I am referring to on come on when the car is in auto. I said that is not true it was working when I first got the car. One of the service rep. came over to explain, but he was disrespectful and talking down to me and making me feel embarrassed. I demonstrated the difference in the lights. I explained the light worked when I first got the car. I was told, I don't know what I'm talking about and go back to were I brought the car so they can explain to me. I was told they didn't see a light on in my car. I stated, you have to drive it for a few minutes so it can come on. They put in the paperwork that everything was fixed. This was my second time at this location. The customer service was totally different. The believe this will be my last. More

Called dealership today to ask the ePrice on a specific Stock number (068934). Was told since it is a "rare" vehicle the ePrice is full MSRP PLUS $5000. Great way to alienate a prospective new client, will Stock number (068934). Was told since it is a "rare" vehicle the ePrice is full MSRP PLUS $5000. Great way to alienate a prospective new client, willing to purchase across State lines. Sour first impression. Your loss, gentlemen. More

Kelvin was awesome to work with. He found us exactly what we wanted and made it a smooth process. Thanks Kelvin! He found us exactly what we wanted and made it a smooth process. Thanks Kelvin! More

Pohanka Hyundai is blessed with a sales representative like you Kelvin Burston you gave me hope and gave me my new Hyundai Tucson 2023 you are wonderful. I will like everyone to know that he is friendly, like you Kelvin Burston you gave me hope and gave me my new Hyundai Tucson 2023 you are wonderful. I will like everyone to know that he is friendly, patient and exceptional in his job. He will take your process till the end with a smile no matter how difficult it is I am a living testimony to this. Thank you Kelvin Burston, thank you Hyundai Pohanka for your wonderful services you provided for me. I am grateful 🙏🙏🙏🫶🏼🫶🏼🫶🏼 More

Country kalvin is a terrific salesman 10/10 service great communication great vibe lol he earned a nickname from my grandmother speedy Gonzalez very great guy. communication great vibe lol he earned a nickname from my grandmother speedy Gonzalez very great guy. More

I purchased my 2021 Santa Fe last year and was interested in trading it for a Palisade which wasn’t available then. I reached out to Kelvin, he immediately called me and assured me that he would help me. H in trading it for a Palisade which wasn’t available then. I reached out to Kelvin, he immediately called me and assured me that he would help me. He was amazing and helpful, and when I wasn’t sure I was making the right choice he pointed out all the pros of leaving the dealership with my dream car. I drove two hours bypassing other dealerships because I trusted Kelvin to take care of me and he did! There are not enough stars for the service I received from Kelvin and the team at Pohanka! More

Kelvin was amazing at helping me purchase my dream car! He made the process pain free and I greatly appreciated his professionalism. He made the process pain free and I greatly appreciated his professionalism. More

Kelvin did an amazing job; he was professional yet very honest. I called on a Friday asking if he had the SUV I was looking for. Walked out with my 2022 Tucson on Saturday. Very pleased highly recommended. honest. I called on a Friday asking if he had the SUV I was looking for. Walked out with my 2022 Tucson on Saturday. Very pleased highly recommended. More