Plaza Kia

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it. More

So I had been doing service with them for close to 3 years until suddenly my hatch lock stopped working. Such unprofessional handling of the case. No one has answered any questions asked, they would not years until suddenly my hatch lock stopped working. Such unprofessional handling of the case. No one has answered any questions asked, they would not return calls and each week I have to call back. seemed I was stuck once the warranty was over they just changed entire customer service principles. More

The worse possible place to buy a used car. I wish I had checked out Google reviews before I fell victim. Purchased a car just last week. First of all vehicle was advertised at a price on marke I wish I had checked out Google reviews before I fell victim. Purchased a car just last week. First of all vehicle was advertised at a price on marketplace. I asked does this price include safety, transfer and everything, Devansh said yes. Furthermore went on to tell me the car was in great condition. And proceeded to tell me the safety certificate comes with a 30 days warranty. I came into the dealership the next day, and the car was already prepped for a test drive as I could see the engine was on in the car park. We test drove on smooth road of Yonge street for 10 minutes. We came in and that's when games begun, the sales guy put a different price in front of me and I asked "but this isn't the price we discussed". And quote in quote, he replied "oh it's a mistake. I apologize". I still went forward because I needed a car as it's been tough without one in this city. Then he asked me to give him my debit or credit card as it's mandatory during the process. Weird but I proceeded. He went in, had a talk with 2 other people in the office, resurfaced again, with the price further increased again. I still proceeded. Lastly the finance manager came up.. offered some warranty options to which all options he said there is no warranty on mechanical as the car was above 200k. What a warranty?. After all I was told there is a 30 day safety warranty for peace of mind after purchase, plus I was told the vehicle was in great condition. After just 3 days all warning lights came up on the car plus there was noise at under the steering wheel anytime you used an uneven road. Might have been joints, links or rack. I have no idea but I know whatever it is, I know was related to safety. I took this in and I was told the 10 error codes was because of the spark plugs and it was attributed to the cold weather. I left the car at the service department as I had to go to work, returned and I was told they "serviced" the spark plugs. Cool. They told me this was fixed but guess what, the error lights appeared again just after 3 days again. Your guess is right, they only cleared the error with the obd tool. I went in again and service said it was a fuel injector. Wow. Later on, Devansh the sales manager said it was oxygen sensor and I have to pay for it. Why should I pay for something that was thoroughly inspected, and I was told everything is good. JUST AFTER 3 DAYS! Plus there was no talk about the noise underneath the car which I believed was a safety concern. My guess is these guys had a way to bypass safety to register the car. After reporting this again, I had a rude awakening from the same sales agent who sold me this car. Very surprised by the level of unprofessionalism shown by this dealership. I got a call yesterday from Paul who told me the problem isn't safety related and car is in drivable condition as such they won't fix anything. Just so you guys know, it's all about the sale and grabbing your money. Once they receive this, you cease to be recognised as a customer. A report has been made and judging from previous reviews which I wish I had seen earlier on, it seems this is a practice by this dealership. I see no difference between a curbside dealer and this dealership.TBH. Don't fall victim like I did. I speak from hurt and the thought of been deceived.They knew the problems but hid it. Value transparency and honesty. I am not one to tarnish a company as I understand how difficult it is to build. You buy from this dealership at your own risk. And, if you decide to give this dealership a try which I strongly don't recommend, watch out for some role play. Where another agents pretends to pace around uneasily in your full glare at the dealership floor. The sales agent with who you're in talks with, tells you a lot of people are interested in buying the vehicle been discussed and that's why the other sales agent is uneasy. Because he has another interested person coming in to buy the same car. More

Car has been in the shop 3 times in less than a month due to an engine light. Plaza Kia Service dept first said it was due to cold weather. Then a week later happened again (and the weather was much better); to an engine light. Plaza Kia Service dept first said it was due to cold weather. Then a week later happened again (and the weather was much better); they claimed it was fixed due a warranty issue. A week later light has come up again. In addition, I find that it's VERY HARD to get an update. They send you a text message that I guess is supposed to include a specific person's name but that is left blank. The message says ... if you have questions or concerns regarding your vehicle, contact me either by texting me back or calling me..." Text messages sent inquiring are not replied to. When yo call they say they will call you back but never do. More

Went in with an issue with my car the other night but service was closed. The sales manager Tim was very helpful and actually found my battery cable was very lose. He tightened it for me and I have had n service was closed. The sales manager Tim was very helpful and actually found my battery cable was very lose. He tightened it for me and I have had no issues sine. Even though I didn't buy there he went out of his way to help me. More

Service was excellent both times we visited Plaza Kia. Cutos to the staff and managers Cutos to the staff and managers More

Plaza Kia can not be trusted in my opinion. They sold me a vehicle not disclosing it was in a collision…… I found the receipt of the collision repair in the glove box of the very vehicle Plaza They sold me a vehicle not disclosing it was in a collision…… I found the receipt of the collision repair in the glove box of the very vehicle Plaza Kia sold me along with the previous owners other personal information like health card and insurance information. The opinion of Adam the GM was to not worry about the collision even though it reduces my cars value drastically. His opinion is that if it isn't in the Carfax report the accident really doesn't exist. He even implied that if I ever went to resell the vehicle I would not need to disclose the knowledge of the collision because it is not on Carfax. This vehicle is high mileage at 243000, but none of my complaints are mileage related. My complaints are related to dishonest and deceitful business practices of Plaza Kia. Plaza Kia also did not disclose the car only came with one key and not 2 keys. A replacement Key FOB was $623 and I paid for a new one. Plaza Kia also allowed certain items that were safety to pass……THE CAR CAME WITH NO REAR HEADRESTS……. One screw only to hold the front license plate. The vehicle had electrical problems due to front end damage that I paid $435 to repair the park sensors. It required 2 new tires that the Plaza mechanics passed but were not up to safety standards that I paid $960 to replace. The rear brakes required replacement pads and rotors that I paid $710 to replace...These Items were mentioned as problematic in the Plaza mechanics inspection but they passed the rear brakes anyways. Lastly, the car was filthy with pet hair...The detail department left the car covered in pet hair...I have an allergy to dogs and noticed my asthma deteriorating during my first drive of the car. The GM Adam has made an offer to fix these items at Plaza but I do not want to step foot in the dealership again. So much deception I do not trust Plaza Kia and do not recommend. I thought old school shady car dealerships were a thing of the past but clearly it is still happening with Plaza Kia. More

I has been 4 years I got my services with this unprofessional location of Kia. They disconnect my dashcam without asking my consent and broke my windshield by offering me free car wash they made s unprofessional location of Kia. They disconnect my dashcam without asking my consent and broke my windshield by offering me free car wash they made small chip on side and now expanded my whole windshield . When I refused their offer of buying my car. I have been doing my services over 4 years here and they never disconnect my dashcam. My car windshield got broken right after my dashcam is removed and they washed my car. They are not taking ownership neither such a cheap shop. Idk what other parts of my car they damaged. I called Kia Canada and so many other places they told me they can claim it could happen before or anywhere. I feel so sorry for them that no one wants to go to their shop this is how they make money. I continue as much as there will be policy and a law that this never happen to another person. More

Horrible. Ownership group has no concern for their customers. Doesn't return emails or phone calls. Stay away ! Ownership group has no concern for their customers. Doesn't return emails or phone calls. Stay away ! More

There are no words to describe the shady business dealings of Plaza Kia. Went in to buy a new SUV. Waited for over 30 minutes for Paul the Used car guy to appraise my car. I would have understood i dealings of Plaza Kia. Went in to buy a new SUV. Waited for over 30 minutes for Paul the Used car guy to appraise my car. I would have understood if they were busy but o was the only customer in the store and I had made an appointment. Finally I was told my car was worth $12,000. Strange considering 4 other stores had offered me over $19,000. Stay away FROM.PLAXA, THEY STEAL. YOUR TRADE! More