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Phil Wright Autoplex - Service Center

Russellville, AR

4.6
736 Reviews

736 Reviews of Phil Wright Autoplex - Service Center

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May 31, 2024

Everyone is very professional and friendly. They got me in same day which was unexpected. Thank you for that! More

by Brandie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
May 29, 2024

Second time I have taken truck into be serviced and it is still showing same sensor issues. They charge me every time. More

by SJBE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your feedback. We are disappointed to hear about the issues you've experienced with the sensor issues on your truck. Please contact us at Phil Wright Autoplex so we can address this matter and work towards a resolution that satisfies you. Your satisfaction is important to us. Sincerely, The Phil Wright Autoplex Team

May 20, 2024

The dealership has been easy to work with. They have been very helpful and very diligent. More

by craig89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words, Craig. We are thrilled to hear that you found us easy to work with, helpful, and diligent. At Phil Wright Autoplex, we aim to provide top-notch service to all our customers. We look forward to the opportunity to work with you again in the future or assist anyone you know. Sincerely, The Phil Wright Autoplex Team

May 19, 2024

I am usually very pleased, but this time when I took my truck in for an oil change, they didn’t even fill my washer fluid! My low fluid light is still on! When you pay 140.00 for an oil change service th More

by jghavner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your feedback. We appreciate you letting us know about the issue with your washer fluid during your recent oil change at Phil Wright Autoplex. Please reach out to us so we can make this right for you. Customer satisfaction is our top priority, and we appreciate your business. Sincerely, The Phil Wright Autoplex Team

May 06, 2024

Blake called me when my wheel locks came in and told me to call him when I wanted them installed. The next day when it finally stopped raining and I called Blake to see if they could squeeze me in (it was More

by russwarren416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Phil Wright Autoplex responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Phil Wright Autoplex Team

April 27, 2024

I am not convinced they had the correct info about the lights in the running boards! Said they only come on when you use the key fob to open the doors which I have never done. but they do come on at othe More

by gotu72118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Reeves, Service guy???
Apr 30, 2024 -

Phil Wright Autoplex responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Phil Wright Autoplex Team

April 26, 2024

We always have a great experience! Thank you for loaning us a car and helping us out! More

by woodardamusement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 29, 2024 -

Phil Wright Autoplex responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Phil Wright Autoplex Team

April 26, 2024

The customer service I received was wonderful. The young lady who checked me and assisted me with all my questions was polite and professional. More

by bonniejmcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 29, 2024 -

Phil Wright Autoplex responded

Thank you so much, Bonnie, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Phil Wright Autoplex Team

April 20, 2024

Creed Chronister who sold me the new truck did a fantastic job ! He really knows the features / technology on these new vehicles and negotiated a fair price. More

by DCOTTIN
Recommend Dealer
Yes
Employees Worked With
Creed Chronister
Apr 23, 2024 -

Phil Wright Autoplex responded

We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, The Phil Wright Autoplex Team

March 31, 2024

Very professional and quick and service the staff are friendly and waiting room while vehicle serviced is nice More

by robertgconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Phil Wright Autoplex responded

Thank you for visiting our service department and for leaving the kind words, Robert. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Phil Wright Autoplex Team

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