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Palmetto Ford Lincoln

Charleston, SC

Overview
Employees
Reviews
Vehicles
3.6
942 Reviews
Palmetto Ford Inc. has been serving the people in Charleston and the surrounding areas since 1969. We are a family owned business with 2 convenient locations on the Auto Mile in West Ashley. This business was built on referrals and our reputation for offering nothing but the finest cars at the best prices. People not only buy their vehicles from us but they come back to have them serviced here as well. We have a large variety of vehicles on our lots that are a great mix of cars, hybrids, trucks, crossovers and SUVs – something for everyone. If we don't have what you are looking for, we will search the region to locate that special vehicle for you. Presently, we have several financing sources from good to not-so-good credit. We also accept trade-ins, so please contact us or stop by and we look forward to getting you in the car of your dreams. We're starting our next 50 years!
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1625 Savannah Hwy

Charleston, SC

29407

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Showing 942 reviews

March 26, 2024

My 26 year old daughter went in for service in May 2023, was charged 560.00. 2k miles later had engine light come on because she only had small amount of dirty oil in her car. Then we went to a dealership More

by mellak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Engert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Palmetto Ford Lincoln responded

Unforunately a lot of this is just not correct. We were able to bring this visiting owner’s 2016 Escape with 89,435 miles in May of 2023 in a timely basis. We performed the services on the RO and customer paid for services rendered. Greg Engert, who has been with Palmetto for 9 years, treated the daughter with respect. Now, almost a year later and 10,000 miles the customer wants a refund because oil is dirty? I’m sorry but not uncommon. Also not uncommon to need a cabin air filter after 10,000 miles. Lastly, the customer had originally stated she was in our dealership in October 2023. Wrong again. It was almost a year ago. More than happy to review with customer. If there is some documentation otherwise showing there has been an oil change somewhere between when we did our work and now a year later and 10,000 miles later, please let me know. Been doing this for 30 plus years. We don’t conduct business that way.

Apr 02, 2024 -

mellak responded

The receipts are attached to a BBB complaint. This post has a May 2023 visit. And they need to get the facts straight .. not 10K miles and not 1 yr later (reread my post) and the fact another dealership backed my complaint. The dealership response is based on what they think their reputation is, not what actually occurred. They just wanted me to change the rating.

Apr 02, 2024 -

Palmetto Ford Lincoln responded

Again, our repair order shows a service date of May 2023. The vehicle had 89435 miles on it. Now, almost a year later the vehicle is at Tiger Ford in West Union and as 98,486 miles on it. Tiger Ford basically pointed out that it needed service and a cabin air filter. Again, not uncommon for the mileage. We recommended work last May (2023) and the customer agreed to have work done. We completed the work and charged the customer for work performed. The technician is a Ford Master technician. Pretty plain and simple. Now, almost a year later and 10,000 miles the customer wants their money back?

Helpful 1
March 26, 2024

I went to Palmetto Ford for an oil change and was assisted by Gregory Engert in the service department. I purchased additional recommended services for my car's milage including flushing and replenis More

by beccak
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Engert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Palmetto Ford Lincoln responded

Unfortunately a lot of this is just not correct. We were able to bring this visiting owner’s 2016 Escape with 89,435 miles in May of 2023 in a timely basis. We performed the services on the RO and customer paid for services rendered. Greg Engert, who has been with Palmetto for 9 years, treated the daughter with respect. Now, almost a year later and 10,000 miles the customer wants a refund because oil is dirty? I’m sorry but not uncommon. Also not uncommon to need a cabin air filter after 10,000 miles. Lastly, the customer had originally stated she was in our dealership in October 2023. Wrong again. It was almost a year ago. More than happy to review with customer. If there is some documentation otherwise showing there has been an oil change somewhere between when we did our work and now a year later and 10,000 miles later, please let me know. Been doing this for 30 plus years. We don’t conduct business that way.

Apr 02, 2024 -

beccak responded

I had to get an oil change at about 90,000 miles where the mechanic noted there was barely any oil left and there was not a leak. I have receipts for that oil. The coolant was also extremely low. I don't understand how it could last 89,000 miles then only last 10,000. The recent dealership noted the cabin air filters were out of place as if someone had tried to just shove them back in. Unfortunately I did not immediately suspect that they had not done the services I purchased, so I did not adequately document everything. That being said, I am not aware of any mechanical issue that would cause me to have to replace oil after about 1,000 miles or have to replace coolant after around 10,000 miles. Additionally, I am unsure how they are able to comment on the level of respect I received as they were not present for the interaction. I am aware there is not enough documentation to resolve my situation but wish to prevent future customers from similar experiences.

Apr 02, 2024 -

Palmetto Ford Lincoln responded

I'm sorry. I was unaware you had a service done on your vehicle at 90,000 miles just after having it serviced here at 89,435. 565 miles later. Please provide that information and repair order and where the work was performed and the technician notes. If in fact the oil was low at that point, we would of figured you would have notified us and brought this to our attention us at that time almost a year ago. If that had been the case at that time and there is proof of that being the case we would have gladly refunded your payment. Greg simply stated that he felt everything went well when you were here. Technician that did the work has been a Ford technician for 10 years. He is extremely thorough.

Apr 02, 2024 -

beccak responded

A member of your team has already been in contact with us and was made aware of the need for an additional oil change between dealership services. You should have access to the receipt for the oil at that time. If you need any further information regarding the oil and/or the coolant, please reach out directly.

Apr 02, 2024 -

Palmetto Ford Lincoln responded

I'm sorry. With whom did you speak to and to whom did you provide a copy of the service you had done elsewhere at 90,000 miles. We don't have record of that service.

Helpful 1
March 14, 2024

We have lived here in South Carolina for 22 years, we trust this dealership to give us great deals and service. We don't buy from anywhere else. More

by redcarcop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Slawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 09, 2024

Terrible customer service. Unfortunately, I had major car trouble while travelling, and had to leave my car nearby at a 3rd party mechanic, who couldn't fix it and so contacte More

by castlenmarket
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Pace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon
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Mar 11, 2024 -

Palmetto Ford Lincoln responded

Thank you for your feedback. We are disappointed to hear that your experience with our Service Department has fallen short of your expectations. We take matters such as these very seriously. Our records indicate that you purchased your pre-owned 2015 vehicle from Carmax in another state and have never serviced any vehicles with us, however we have passed your feedback along to our Management Team who has asked that you please contact our service manager at1-843-571-3673 so that we may attempt to resolve these issues.

Helpful 2
March 01, 2024

Good service on my recall, oil change and wipers replaced. Kyle was friendly and handled everything. Pleased with the service department today. More

by mdemaria2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Helpful
January 20, 2024

If I could give a ZERO STAR rating I would. This service department is shady. Refuse to fix an issue that wasn't there before. We had always been fond of our car - we took it to the dealersh More

by annlaber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Oltmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Luciano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful 2
January 16, 2024

Have tried to get service at this dealer for a check engine light and oil change with the same result. Check engine light would require to leave my vehicle for a week. For a simple oil change I either h More

by Jwmanke
Service Communication
Recommend Dealer
No
Employees Worked With
Was not able to get service
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Helpful
January 12, 2024

I scheduled a service appointment for my truck and the soonest I could get was about two weeks out. I show up on that day and they tell me I'll have to leave my vehicle and wait a few more weeks for them More

by F150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Luciano
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
December 30, 2023

Great experience purchasing a new Ford F150. Great price. Very helpful staff, especially Gray Eubank. More

by larsrunquist
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gray Eubank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
November 16, 2023

I just bought a new car from Palmetto Ford and could not be happier with my experience. It started out not great due to Ford itself not delivering cars quickly but that is not Palmetto's fault at all, they More

by Josh W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Ruffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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