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Ourisman Lexus of Rockville
Rockville, MD
2,218 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,218 Reviews of Ourisman Lexus of Rockville
May 19, 2024
I was very pleased with the service I received. Omar is very courteous and takes the time to make sure I understand everything that is being done. Omar is very courteous and takes the time to make sure I understand everything that is being done. More
by sharose
Employees Worked With
Omar
Helpful May 18, 2024
I recently had the pleasure of purchasing a Lexus from Samuel at Ourisman Lexus of Rockville, and I cannot speak highly enough of the experience. From the moment I walked into the dealership, Samuel was a Samuel at Ourisman Lexus of Rockville, and I cannot speak highly enough of the experience. From the moment I walked into the dealership, Samuel was attentive, knowledgeable, and genuinely interested in helping me find the perfect vehicle. Samuel took the time to understand my needs and preferences, showing me a range of options that fit my criteria without any pressure to make a quick decision. His expertise and passion for the Lexus brand were evident, and he answered all my questions with patience and clarity. The entire process, from test driving to finalizing the paperwork, was seamless and efficient. Samuel went above and beyond to ensure that I was comfortable and satisfied with my purchase, even following up after the sale to make sure everything was to my liking. I highly recommend Samuel to anyone in the market for a Lexus. His commitment to excellent customer service and satisfaction is truly exceptional. More
by CJones
Employees Worked With
Samuel
May 18, 2024
Service was good, no hassles except that they did not have a record of my appointment. My wife made the appointment and she and I both got emails confirming the appointment. Fortunately, the dealership w have a record of my appointment. My wife made the appointment and she and I both got emails confirming the appointment. Fortunately, the dealership was not busy so it did not matter but I would not want to have to wait or reschedule due to an IT issue like this. More
by lsf07
Employees Worked With
i don't recall
May 15, 2024
Omar is the best in the service department. I will not go anywhere else!!! He is so helpful ... has all the knowledge and saved me a ton of headache!!! I will not go anywhere else!!! He is so helpful ... has all the knowledge and saved me a ton of headache!!! More
by Anaslex
Employees Worked With
Omar Perez
May 15, 2024
Vince is a fantastic service advisor! I have purchased and serviced vehicles from this dealership for the past 15-20 years and the entire team from sales to service are always profession I have purchased and serviced vehicles from this dealership for the past 15-20 years and the entire team from sales to service are always professional and terrific to work with. I definitely recommend this dealership! More
by Ruby
Employees Worked With
Willie (sales), Josh (sales), Aaron (service) and Vince (Service)
May 14, 2024
We absolutely loved our experience with Bill. He was super knowledgeable and exuded patience, professionalism and attentiveness to our needs when accommodating our constraints and requests. Our He was super knowledgeable and exuded patience, professionalism and attentiveness to our needs when accommodating our constraints and requests. Our experience interacting with the team at Lexus is the primary reason we'll return to Lexus to purchase our next vehicles. We've been by the Dealership a few times since we purchased our vehicles, and always swing by to say hello to and appreciate Bill and team for their consummate professionalism and stratospheric customer service - we're raving fans! Thank you Bill! More
by EK
Employees Worked With
Josh, Seth, Amal
