Orillia Kia

Awesome customer service, honest, reliable, patient and efficient. Defiantly would recommend. David M was great to work with! Our 2024 Sportage is comfortable and the ride is so smooth. Although I really efficient. Defiantly would recommend. David M was great to work with! Our 2024 Sportage is comfortable and the ride is so smooth. Although I really enjoyed my 2021 Sportage the new model of the 2024 has so much more room. The ride is nice and for a 4 cylinder the power is better then expected. David M was our salesman and honestly he was a pleasure to deal with. It has been a great experience!! He is very professional, honest and provided great customer service. We look forward to future dealings with Orillia Kia. Sincerely, Tina Brabant-Switzer More

The won’t honour warranty’s . will never go there again . Crap service lies to get more money wrong size tires to get more money. Brough upholstery warranty refused to fix after a will never go there again . Crap service lies to get more money wrong size tires to get more money. Brough upholstery warranty refused to fix after a year of ignoring me asking to fix . They told me to keep engine warranty I would have to spend $5000 on regular maintenance every 3 years . This the worst dealership ever will not go back and the turn over rate is so high they forget you have appointments even though it is in the computer . You can go there if you want an argument every time you get an oil change . Tks More

I switched my business to The Orillia Kia, they made good on their promise to get me approved and into a hybrid in the same week. If anyone is on the list waiting for a new car, you know that this is a tall on their promise to get me approved and into a hybrid in the same week. If anyone is on the list waiting for a new car, you know that this is a tall order and promise to make. Dustin you are a rock star and Camila you are on your way to being an exceptional sales person. We will be back for our second car!! More

Terrible customer service. Refused to allow a test drive without a salesperson along for the ride. General Manager stated it was "company policy." Refused to allow a test drive without a salesperson along for the ride. General Manager stated it was "company policy." More

Had a wonderful experience with Devon, helped me to better understand what was going on. Thank you so much! better understand what was going on. Thank you so much! More

Great dealership, great staff, what a great experience I had at the dealership. Got a brand new seltos, easiest purchase ever! had at the dealership. Got a brand new seltos, easiest purchase ever! More

Dean Young made the process so easy! We got everything we were looking for and more. Very pleased with this dealership, and will recommend to friends. Our Soul is amazing. Everyone s We got everything we were looking for and more. Very pleased with this dealership, and will recommend to friends. Our Soul is amazing. Everyone should own a Kia! More

I watched Devon the Service Advisor work with an older lady to make her feel better about her frustration, and understand the process. The way he spoke to her was going above and beyond. Completely im lady to make her feel better about her frustration, and understand the process. The way he spoke to her was going above and beyond. Completely impressed. More

This dealership was in the past a well run dealership, and then the new owner took over and all the good service staff left over the year. Now if you go there you are just a number. The service staff is r and then the new owner took over and all the good service staff left over the year. Now if you go there you are just a number. The service staff is rude, with a very cocky attitude. We have bought several Kia’s over the years. We are now because of this looking at different avenue’s. More

I bought my car January 2021. Never had a proper walk through when i bought the car. Car has been in for service few times on the three oil change went in for warranty repairs, Never had a proper walk through when i bought the car. Car has been in for service few times on the three oil change went in for warranty repairs, service adviser and they completely forgot to do oil change what it went for in first place. Also had to wait over 3 weeks for appointment in first place. Had car back in the fall to have my tires swapped to winters and it was another 3 weeks wait for appointment. At this time also has leaky tire on car. Tried to have dealer look at the tire and then wouldn't even look at it. Waited until spring to have them look at the tire and they completely told me that they wouldn't even look at it or service it. So had another shop find the issue with tire and went back to the dealer to have them warranty tire since then was plug installed with out my knowledge. The tire was also damaged when it was installed at the factory. So after fought with dealer for warranty about these isseues they wouldn't warranty any of it. More