Cardinal Buick GMC

i bought a used ford f150 up there in july. When i bought it they did an inspection and found out the breaks were close to the end of their life so cardinal put new brake pads on. Instead of do When i bought it they did an inspection and found out the breaks were close to the end of their life so cardinal put new brake pads on. Instead of doing it correctly and putting motorcraft pads on, they put on ac delco brake pads. They squeeled everytime i stopped. so i took it up there and they told me that since they were acdelco brakes that they would squeel up to 3500-5000 miles. Here i am almost 10000 miles in and they still squeel every single time i slow down. BUTTTTT, thats not even the worst part. So my truck sprung a slow coolant leak, i took it up there to have them diagnose it, they charged me 189 dollars to diagnose it and told me it was my thermostat housing and t connector that was leaking. i paid the 189 plus the remaining 289 dollars to get it fixed. it took FIVE DAYS to get my truck back. Finally got it back and about a week later i realized that it was still losing coolant. So i called up and told them and they told me to bring it back. I took it up there and they took it to look at it. At this point they told me that it was my quick release coolant hose that was leaking and the total would be 675. They than than told my wife that they were charging us yet ANOTHER 200 dollar diagnosis fee???????????? For something they had already diagnosed and supposedly fixed. I am done with Cardinal because all they are is a skeeming greedy company that will try and milk you for whatever money they can get from you. Jameson Franco was the "advisor" that tried to charge me AGAIN for a diagnosis of something that i already paid a diagnosis fee. They finally....after about 15 minutes of frustrating conversation...took the fee off after i told them that nobody DISCLOSED information to me that there would be another fee. Please be careful of what these "advisors" tell you need done to your vehicle, especially Mr jamison franco. More

Biggest rip-off place ever say one thing do another service department really bad don't know what they are doing. Old man service writer a big rip-off tell you one price give you another ripped me off service department really bad don't know what they are doing. Old man service writer a big rip-off tell you one price give you another ripped me off 6,000 dollars. More

They say they take care of veterans but will raise the price on the vehicle. Say that their used vehicles are checked except I have had nothing but problems the day I drove it off the lot. price on the vehicle. Say that their used vehicles are checked except I have had nothing but problems the day I drove it off the lot. More

I have worked with David Tutterow, his trustworthiness, knowledge, and practicality is beyond reproach. He is a great guy who's advise I seek. knowledge, and practicality is beyond reproach. He is a great guy who's advise I seek. More

shopping for a car for my daughter, I have contacted David Tutterow on several occasions to get his expert opinion, he will be our go-to when it's time for our purchase David Tutterow on several occasions to get his expert opinion, he will be our go-to when it's time for our purchase More

This past spring I bought a brand new GMC truck at Cardinal GMC, due to some issues that arose during the delivery of the vehicle the salesman, Matt Columbo, promised to give me a set of all weather f Cardinal GMC, due to some issues that arose during the delivery of the vehicle the salesman, Matt Columbo, promised to give me a set of all weather floor mats, I also pointed out that the key was missing from one of the fobs and I asked for the window sticker or a copy to keep with my records and he promised to take care of those items as well. To shorten a long story I made contact with Matt Columbo several times and he assured me that he had sent those items to me. Of course he couldn't come up with a tracking number, because he was blatantly lying. I called the dealership and asked for a manager to call me back and never got that call and I left a message on the website asking for the same and never was contacted. So it appears the dealership is as bad as the sales person. I would suggest steer clear of Cardinal Buick GMC and Matt Columbo. He'll work hard to sell you but once he does don't expect any service or for any promises to be kept. More

Dealerships are notorious for overcharging their service customers, but this place takes greed to a whole new extreme. I now know how their CEO can pocket $29 million per year. I was already aware that de customers, but this place takes greed to a whole new extreme. I now know how their CEO can pocket $29 million per year. I was already aware that dealerships are more expensive, but none of the independent shops in my area are open on weekends. I took my truck there on a Saturday because it's my only vehicle and I didn't want to take off work. They did a combination repair & maintenance job on my truck. Prior to handing over my key, the desk clerk verified what I wanted done. He typed up and printed a 'technician hard card', which listed the repairs/maintenance items that we discussed. There was a dollar amount written at the bottom with no explanation of whether it was the total estimate for the job, labor cost only, parts cost only, or whatever. He didn't offer an explanation either. I assumed that it was the approximate total cost of the job, so, without asking any questions, I signed that paper in order to give them permission to start work. One hour after leaving, I received a call from the desk clerk. He convinced me to do a fuel injection service, and I thought that he said that it would add $760 to my total cost. That was the only thing that was added after I signed the hard card. They finished everything in three hours. The desk clerk handed me my final bill...$1000 (not $760) higher than the amount on the hard card. I discussed everything in detail that was done to my truck with the desk clerk and decided to look into the $1000 difference later. I paid the bill and left. Going by the job's length of time, I paid them more than $400/hr for labor. Based on my research, the high end of the average mechanic labor rate across the country is $169/hr. I left a complaint on their website about this. The service manager called the next day and explained their greedy business model. Their labor rate is $179/hr. Their charges are based on something called 'book time'. It's basically a universal publication that many shops use to figure out how much time that jobs are supposed to take. According to book time, my job is supposed to take 10.1 hours. It only took 3 in reality, but the dealership charged me for 8 hrs worth of labor. The service manager had the nerve to tell me that they were giving me a good deal by charging me for 5 extra hours' worth of labor because they should've charged the full 10.1. The service manager also said that they pay their techs per job...no hourly wages. So, no matter how long a job takes, the tech's pay remains the same. As a former independent contractor that worked for Dish network, I don't support that model for pay. I'm betting that the technicians finish jobs faster than book time says way more often than not, but they apparently don't use any discretion to adjust prices based on how long the jobs actually take. The service manager stated that the customers' number one complaint is their pricing structure. Hmm...I wonder why! He tried to placate me by saying that they gave me a good deal and that book time supposedly is beneficial for customers too. I still don't know where the extra $1000 came from between the hard card & the final bill. I've learned my lesson. I will not utilize this or any other dealership for service anymore. Their overcharging cost me more than my lost wages if I had taken a day off of work in order to take my truck to an independent shop. My local independent shop's manager said that they only charge $90/hr for labor. I'll gladly choose that over padding the pocket of GM's greedy CEO. More

Will NEVER do business with them again. So deceitful. They care nothing about customer satisfaction So deceitful. They care nothing about customer satisfaction More

I recently purchased a 2015 Chevy Traverse, and I dealt with Justin. He was very nice...but it was a horrible experience. When I first drove it, we drove around the block. The day I came to get the deal st with Justin. He was very nice...but it was a horrible experience. When I first drove it, we drove around the block. The day I came to get the deal started, there were a lot of people either in finance or taking delivery of their vehicles. We were pushed to finance which the guy had no personality and wasn't personable. Anyone working in a car dealership know matter what department should be able to speak to customers and make it fun to get a new vehicle. He didn't explain anything, he was pushy. I walked out with the keys, without Justin knowing, he did not go over the trial OnStar, satellite radio, and never went over the extended warranty. They allowed me to drive off the lot with the tire sensor indicator on, due to 3 missing tire sensors, I believe they shouldn't have allowed me to do that. I was told there was not a safety hazard. Everything should be perfect when buying a new vehicle, another thing is that there is moisture in the headlight that they didn't do anything with. It was filthy, and Justin advised me that it was cleaned and detailed, which I don't believe that. There is a smudge on the drivers side, that they couldn't buff out. There are scratches and dings.. I ended up taking it on vacation to Branson, and noticed on the way there, that it was hesitating a lot when inclining. It seemed to get worse over the weekend. Was concerned that I wouldn't make it back. Called the dealership, which they told me to bring it in. I took it in, and was given a loaner. It took forever to get it diagnosed, and then once that happened, had to order parts and then actually start working on it. All that time, I had just bought it, and it was not in my possession and my car payment was due already. I bought it July 11th and they had it until August 5th. I attempted to contact someone to see if I could postpone my car payment, which was told to contact Ally. I advised them of what happened. I must say, I used to work at Weber Chevrolet in Columbia, this wouldn't have happened there. They have quality people there, that are honest with you and will do anything possible to make a customer happy with their car buying experience. The experiences that people have, are shared with friends, family and just people in general, and will know not to go to a certain dealership. Good experience equals happy customers, and more regular, faithful customers who decide to continue to buy. Its like a "family" to get to know your salesman, and be treated great. I will never go to Cardinal buick again, and won't recommend to others. The reviews should be looked at and close the company. More

I enquired about a 2005 Honda pilot that was in my price range. The day I was supposed to go look at it they texted me saying that they were going to wholesale the vehicle. And sent me a link to there inven range. The day I was supposed to go look at it they texted me saying that they were going to wholesale the vehicle. And sent me a link to there inventory. That was all out of my price range. They keep asking me if I had a. Chance to view the inventory. I haven't been in touch since More