I rarely feel compelled to write a review but am going to explain our experience at Okotoks Nissan.
We were looking for a vehicle for my wife and had tested various makes and models, some of which we liked. While I was at work my wife reluctantly went to test drive both the Nissan Pathfinder and Murano at Okotoks Nissan; she was reluctant as she does not like the usual pushy sales people at car dealerships.
She was met by Evan Campbell who from the start was helpful, courteous and professional, spending plenty of time explaining the differences in the vehicles and taking her for test drives. When she was going to leave the dealership so she could discuss the cars with me, there was no hard sales or pressure to return. Evan just said he would be available for any questions we may have or if I wanted to return to drive the cars.
My wife liked the Murano so we both returned that evening for another drive and Evan was available to help. Whether I am buying something small or large, i always research the product and find it frustrating if the employee does not know about it. Evan however was very knowledgeable about each Nissan vehicle we discussed, various options and even comparisons with other brand vehicles so was able to help with anything we asked. Again, we left and Evan's only call was a non pressured call, as arranged, the next day to advise us of costs including an appraisal of our vehicle and left us to think about it.
We purchased the Murano and up to this point, Evan had been nothing but helpful, professional and courteous. He also came up with a very good price package without the usual bartering, fake arguments between sales managers etc that i have encountered at some dealerships..
The rest of the process remained excellent, Evan sourced the colour vehicle my wife wanted and kept in touch about the process.
We then dealt with the business manager Steve Tran who was also excellent and thoroughly explained the extra's that were available without trying to force us to buy them. Again very friendly, knowledgeable and quick to respond to calls and emails.
When we collected the vehicle, Evan and Steve were both there to meet us. The sale was already completed but they still took the time to make us feel welcome and available to help with anything.
Evan gave us a thorough tour of the vehicle and explained everything to us both and has since called my wife to ensure that it was going ok.
Thanks very much to Okotoks Nissan, Evan and Steve. The whole process was very enjoyable and stress free. We will certainly return there without hesitation when the time comes to buy another vehicle and would highly recommend them to anyone.