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Oak Ridge Nissan - Service Center
Oak Ridge, TN
298 Reviews
298 Reviews of Oak Ridge Nissan - Service Center
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May 28, 2024
Service has been a bad experience for me. ..I towed my car there as it's under warranty and work that needs to be done is covered. After reaching out it was told the warranty won't cover the w ..I towed my car there as it's under warranty and work that needs to be done is covered. After reaching out it was told the warranty won't cover the whole cost so they had to reach out to underwriting....I understand it being a holiday weekend but I've been without my car for 4 days and they started working on it today....I have to wait until a camera comes to be replaced even though I told them twice it was doing it and I get told they cleared out the code and didn't even tell me they cleared it out they told me there was nothing wrong and they couldn't find nothing ...now when I bring it in they said the camera is bad it's been like that for 2 years now and they didn't fix it.... Then they say my ties are going bad and I've only put 30,000 miles on them and paid over 300-400 dollars...makes me wonder if they gave me used tires and charge for new ones because I hardly drive my car my tires should not be warn when it takes normally 50,000 miles or longer...nothing wrong with alignment I had checked and done a while back Even when they had the buy back cars I got dismissed by a temp agent that had no idea what the promotion was and said nothing can be done...I don't know why I'm getting treated like this I'm .not happy at all After the repairs I will be getting work done else where that will treat me with respect....When I decide to trade in I won't be using your place as I don't feel like a value customer anymore very disappointed More
by rudywollen
Employees Worked With
Service department
Helpful April 11, 2022
I do not recommend this dealership, they used the old bait and switch tactics to sell me a car and then service was sub standard. By bait and switch let me explain, they had a low price on the car I boug bait and switch tactics to sell me a car and then service was sub standard. By bait and switch let me explain, they had a low price on the car I bought but when I showed interest the payments were based on 3 years making them very high so when I was ready to refuse they said they could cut the payments almost in half, when I got home I realized they charged me over $5000 more then offer but had made a deal with a local credit union to double the length of the loan. Also service is poor and they don't seem to care. I bought another Nissan for my wife at another dealership! More
by Sad
Employees Worked With
Manager
August 06, 2020
Wife and I have had no problems with our 2 Nissan Versas My wife have owned new Nissan Versas for the past 5-6 years. We've been well pleased. Previously I owned a 2007 new Toyota Yaris for 7 years. Every t My wife have owned new Nissan Versas for the past 5-6 years. We've been well pleased. Previously I owned a 2007 new Toyota Yaris for 7 years. Every time I took the Toyota to the dealer (Airport Toyota) for scheduled service I was out $200-300. Oak Ridge Nissan's service department has not bled us dry like Toyota's did. The service guys even know and recognize us from years past and treat us like family. More
by G.Russell
Employees Worked With
Various service people
July 09, 2020
Sold me a vehicle that was in a accident. I will be contacting my lawyer from California. He will be in touch. You as a reputable company should show your customers with a carfax report. If you're re contacting my lawyer from California. He will be in touch. You as a reputable company should show your customers with a carfax report. If you're reputable company. That is the white thing to do. My lawyer will explain it to you in court. Bet loose More
by bdweston2010
Employees Worked With
Na
February 24, 2019
Oil Change The Service Team Is Very Friend And Helpful.. They have always been professional to me and my family. making a service appointment are very fast The Service Team Is Very Friend And Helpful.. They have always been professional to me and my family. making a service appointment are very fast More
by Rick
Employees Worked With
Darrel,Turbo
February 10, 2019
Service is always great. The Service team is awesome. They have always been friendly and professional to me. I can usually make an appointment for service the same day I cal The Service team is awesome. They have always been friendly and professional to me. I can usually make an appointment for service the same day I call. They provide acomplimentary car wash, weather permitting, to go above and beyond. More
by Nuzumm
Employees Worked With
Darrel, JP,
February 08, 2019
Amazing staff and service that goes above and beyond to help With an unexpected break down, I called up JP to see if he could get my work truck looked at. JP was friendly and helpful as always. Oak Ridge Nissa With an unexpected break down, I called up JP to see if he could get my work truck looked at. JP was friendly and helpful as always. Oak Ridge Nissan had my truck ready the very next day. Recently, my co-worker took his truck to be repaired in Lebanon, it took 2 days before they even looked at his truck. I'm very thankful to the quickness and professionalism of the staff at Oak Ridge Nissan. More
by Billy73
Employees Worked With
JP
February 07, 2019
Service Again My Altima quit during my lunch hour. Darrell arranged for the wrecker, took care of my car when it got there, and had it waiting on me (washed and ev My Altima quit during my lunch hour. Darrell arranged for the wrecker, took care of my car when it got there, and had it waiting on me (washed and everything) when I got there at 5:45. More
by No
Employees Worked With
Darrell Cole
