Northwest Chrysler Jeep Dodge - Texas
Houston, TX
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I went in with a pre-approval from a bank and asked them to only run with that, but without my consent, they ran my credit through 9 other companies. When I filled out the application, I even verified that to only run with that, but without my consent, they ran my credit through 9 other companies. When I filled out the application, I even verified that they are ONLY running it through my bank. At the end & 10 hard hits on my credit later, I still wound up with the loan from my bank. The day I got it, there was a tornado nearby, so to say the day was long & stressful, is putting it lightly. They told me they’ll call me to bring the car back because there’s a sensor malfunction and to buff out the really bad scratches & small dent on the driver’s door. 2 weeks later, no word. When they called to tell me my license plates were ready, I followed up about the 2 issues they told me they’d take care of and I was told I’ll get a call back. It’s been almost another week, still no word. Guess I’ll be calling to follow up again :( More
Changing ownership. Fired the lady that setup my rental car and didn't bother to notify me so I wasted 2 hours on my day coming there to get my truck repaired after I s Fired the lady that setup my rental car and didn't bother to notify me so I wasted 2 hours on my day coming there to get my truck repaired after I set up everything last month. Mechanic changed my oil and suggested I desperately needed a air filter and didn't even bother to check it. It was changed 3 weeks ago. So much for trusting ya'll. Taking my business elsewhere and tell all my coworkers at FedEx across the freeway to go elsewhere!!!! More
I was treated very well got my van right in and repaired issue and got me back quickly. I appreciated the exceptional service o received. Thank you. issue and got me back quickly. I appreciated the exceptional service o received. Thank you. More