Northstar Ford Calgary

Service Work Leanne provided tremendous communication to ensure I was aware of what they were doing and when the vehicle was ready for pickup. Professional, court Leanne provided tremendous communication to ensure I was aware of what they were doing and when the vehicle was ready for pickup. Professional, courteous and on time with no surprises. More

Service on a 2010 Ford Edge We took our Edge in for a scheduled oil change and a check on the brakes because they seemed soft. Northstar advised that the brakes were still fine a We took our Edge in for a scheduled oil change and a check on the brakes because they seemed soft. Northstar advised that the brakes were still fine and recommended a brake fluid flush. A less expensive option for sure than replacing brake pads and/or rotors. I still recommend Northstar for vehicle purchases or service. More

Sales and service This is my 2nd new ford vehicle from Northstar. I would recommend them. The staff is friendly, helpful. The service is great, in and out with no This is my 2nd new ford vehicle from Northstar. I would recommend them. The staff is friendly, helpful. The service is great, in and out with no stress. More

Lincoln Excellent service, friendly team. Very accommodating. Atmosphere that the service group creates, makes it for an relaxing experience, the waiting l Excellent service, friendly team. Very accommodating. Atmosphere that the service group creates, makes it for an relaxing experience, the waiting lounge is setup in an area where you can snoop around in the show room and check out the new vehicles More

Amazing Service ! Great Job as always, Fiona is the best to deal with she is always kind and takes care of everything I need. I would highly recommend getting you vehic Great Job as always, Fiona is the best to deal with she is always kind and takes care of everything I need. I would highly recommend getting you vehicle serviced here!!!! More

Cassandra Rocks I was shocked to find a huge spaghetti crack in the sunroof of my 2015 Ford Edge and drove straight to Northstar Service. Cassandra, my regular servi I was shocked to find a huge spaghetti crack in the sunroof of my 2015 Ford Edge and drove straight to Northstar Service. Cassandra, my regular service advisor, was there, jumped in my car, and said "no problem, we will take care of it, under warranty. She said I will order the parts and we will call you when they are in." A couple days later I got a call the parts were in and scheduled an appointment for installation. Cassandra made the whole process so easy and pleasant. No stress, no problem, no cost. Thanks Cassandra, you rock! More

Check Engine I want to thank Northstar Ford Services Department for their utmost professionalism that they afforded me. An issue arose when a critical component wa I want to thank Northstar Ford Services Department for their utmost professionalism that they afforded me. An issue arose when a critical component was not covered under my warranty but was told it was covered verbally. It’s refreshing to know that Northstar values integrity. Often dealerships get a bad name for not owning their mistakes and making the customer suffer for said mistakes. I would recommend anyone utilize your services in the future based on this and the pleasantness in dealing with staff. Furthermore my servicing was done in a timely manner and was extremely accommodating. Thank you! More

Always great Everything was great as usual. All issues were addressed and the work was done in a reasonable time frame. The interior was kept clean too with cove Everything was great as usual. All issues were addressed and the work was done in a reasonable time frame. The interior was kept clean too with coverings for the seat and floor. Thanks guys! More

Exceptional Customer Service and a Very Satisfied Customer I have been experiencing an intermittent noise coming off the front of my vehicle for 2-3 years now and each time I brought the vehicle into the deale I have been experiencing an intermittent noise coming off the front of my vehicle for 2-3 years now and each time I brought the vehicle into the dealership, they were unable to detect it. My truck's bumper-to-bumper warranty has now expired and the vehicle making this noise much more frequently now. I spoke with the service manager, Rob Meade, and he asked me to setup a road test appointment with his lead mechanic, Damian Banick. Of course, the morning I came in for my road test, the truck was not making the noise, but as soon as Damian and I road tested it, the noise was faint but he could hear it too and he knew exactly what component must be causing the problem. Damian checked my vehicle in for service that same day, they diagnosed the problem and replaced both wheel hubs under warranty and also dealt with a minor pinion seal leak at the same time. I was able to pick up my repaired vehicle the same day, everything was covered under warranty, and most importantly, the annoying noise is gone. This is a great ending to a problem that had been going on for the past 2-3 years. Thanks guys! More

Service under warranty Great dealership run by people who care. I have not had a bad experience here from sales to service. Repeat customer on my second F150 from Northstar. Great dealership run by people who care. I have not had a bad experience here from sales to service. Repeat customer on my second F150 from Northstar. Would really like to see a drivethru oil change added here. More