Northstar Ford Calgary

Efficent and Courteous - Breath of Fresh Air Service Team, esp. Cassandra Walker, was very professional and efficient. Truck intake in the morning was fast and the service order was reviewed for Service Team, esp. Cassandra Walker, was very professional and efficient. Truck intake in the morning was fast and the service order was reviewed for clarity. They even asked if I needed a lift somewhere. Truck pickup was on time and the service was done right the first time. More

Fast, efficient, polite service! This was my first oil change and tire swap completed on my Ford Escape. I was impressed with the service I received from the person that greeted me. I This was my first oil change and tire swap completed on my Ford Escape. I was impressed with the service I received from the person that greeted me. I was also glad that it only took about an hour for the appointment. I even had a chance to visit with the sales rep who sold me my car and the nice fella who helped with my financing - they approached me while I was sitting and waiting for my vehicle - I think it's awesome that they remembered me and came to chat to see how I'm doing and liking my new wheels. Great job Northstar Ford! It's been a pleasure doing business with you so far! I look forward to future service appointments - I hope they are all as smooth as this one was! Thank you! More

First proper service since 2012 This is the first time I have had a complete proper service at North Star Ford since I purchased my F250 Superduty truck in 2012 This is the first time I have had a complete proper service at North Star Ford since I purchased my F250 Superduty truck in 2012 More

Helpful and efficient and relatively inexpensive Very helpful and efficient. I have been to Northstar Ford, the Crowfoot location, and they always treated me well. This continued again on my latest v Very helpful and efficient. I have been to Northstar Ford, the Crowfoot location, and they always treated me well. This continued again on my latest visit. Your team, mainly Liane, were able to get me in on short notice and were able to do the work for me in a timely and efficient manner.. I will continue to come back for service. Thanks again, E. Alex Brown More

Best Customer Service When I first got there I was helped by Liane. She was very pleasant to deal with. After I was done being checked in I had asked if the shuttle was aro When I first got there I was helped by Liane. She was very pleasant to deal with. After I was done being checked in I had asked if the shuttle was around. It was not, so I mentioned that it was fine that I would take the Ctrain. Right away Liane offered me Ctrain tix to work and back. I then got to work and was delighted that not much time after I got a call that the truck was done. Liane was awesome to deal with and made me want to come back to Northstar. Thanks very much. More

Efficient and reasonable rates A timely and very efficient process and team who kept to the advertised hour schedule for the service. It was also an extremely reasonable rate to pay A timely and very efficient process and team who kept to the advertised hour schedule for the service. It was also an extremely reasonable rate to pay. More

Good, quick service Alex in service was very helpful. Had problem with my transmission when traveling in Alberta.. Northstar got it diagnosed accurately and repaired quic Alex in service was very helpful. Had problem with my transmission when traveling in Alberta.. Northstar got it diagnosed accurately and repaired quickly at less than their initial estimate. Got me back on the road, so far, so good. More

Awesome group of people, willingly offer service advice. Liane was extremely helpful in guiding and giving me the information I needed to be able to determine what type of service I should be requesting at Liane was extremely helpful in guiding and giving me the information I needed to be able to determine what type of service I should be requesting at this point in my vehicle's life cycle. The whole team is knowledgeable and very willing to assist. I always recommend my family take their vehicles to this location for service. More

Quick and painless maintenance work Took my vehicle in concerned about a worn wheel bearing. The next morning, the shop confirmed that the left wheel bearing was worn and they had the r Took my vehicle in concerned about a worn wheel bearing. The next morning, the shop confirmed that the left wheel bearing was worn and they had the repair completed before the end of the day. I've always had a 5-star experience at NorthStar and overall I still feel NorthStar delivers 5-star service. I only downgraded this maintenance experience to 4-star (I would give 4.5-stars if I could) because I was told the repairs were not covered under warranty so after my own investigation of my warranty coverage, I contacted Cassandra to discuss my confusion. I gave Cassandra 5-stars: She was courteous, solicitous, and quickly noticed something was not right. Within 15 minutes, Cassandra called back to tell me that the wrong part # was entered that flagged the non-warranty coverage and that the work would be covered under my warranty. I don't believe NorthStar is in the business of ripping customers off, but mistakes do happen and this mistake was quickly fixed with no questions asked. As a customer, don't be afraid to ask questions. More

Service was quick and friendly. Took Car in for oil change needed to wait, work was completed in a very timely manner. Cassandra Walker was very helpful and friendly. Took Car in for oil change needed to wait, work was completed in a very timely manner. Cassandra Walker was very helpful and friendly. More