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North Penn VW - Service Center

Colmar, PA

4.7
1,547 Reviews

1,547 Reviews of North Penn VW - Service Center

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May 31, 2024

Great experience. Prompt, thorough, and they handled the 3rd party warranty claim without any hassle. More

by SEANMCNUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter
May 31, 2024

The crew at North Penn VW were extremely knowledgeable and diagnosed me cars issues with professionalism, courtesy and value. More

by JIMSMESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

Great service and friendly staff. Helped me with a rental when my car wouldn’t be ready. Very helpful and kind. More

by GKOSTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Making the appoint for service here is always the worst part of the experience. I called was placed on hold indefinitely, called back and was told I could make an appointment for 2 weeks later then told I More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
May 28, 2024 -

North Penn VW responded

Hello Tracy, I'm very sorry to hear about your experience with our scheduling team. I'd like to opportunity to look into this further so I can identify how we can improve. Could you reach out to me at your earliest convenience at 267-956-1145 or kenb@northpennvw.com with your name and phone number that you called from? Thank you and I look forward to hearing from you! Sincerely, Ken Benton Service Manager 267-956-1145

May 23, 2024

Friendly. Service Erin. Trotter. Is. Very. Knownable The. Waiting. Area. Is. Clean. And comfortable The. Receptionist. Was. Very. Helpful I. Am. A. Pro More

by TECASTALDO1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Applegate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Balassis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Piccari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Piccari
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Erin and Ken always do a great job with communicating and service! Great asset to your team! More

by notneb90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin
May 18, 2024

Me gusta mucho la atención que brindan en este concesionario, por supuesto que regresaría gracias NP VW More

by GIOSALAZAR24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Always a good experience dealing with the north penn family. This is the fourth car we’ve bought More

by GREGM828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sinclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

Service techs did an excellent job on my car. Waiting area was clean and comfortable. Thanks for all your help More

by TECASTALDO1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dephilipo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter
May 13, 2024

Courteous Helpful Reps. Waiting area is well equipped. Explain issues and associated solutions with your vehicle in detail. More

by mirani.mohit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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