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Nissan of Gadsden

Gadsden, AL

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1,352 Reviews

1701 Rainbow Dr

Gadsden, AL

35901

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Showing 1,352 reviews

March 18, 2024

I have both purchased a vehicle and had my vehicle serviced at this dealership. The only issue I've ever had was with the sales manager, but it was immediately resolved. The service department has a More

by Rocket's mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Smith
February 15, 2024

They send you things in the mail to get you over there. We drove a little over an hour due to they sent me a thing saying no matter what you owe we will get you in a vehicle. Well just like all other deale More

by rbaldwin47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shannon, JR Gillaspie
February 12, 2023

I had to have tires and a new windshield, they had the tires in stock and the price was cheaper than I had priced at other places! I made a follow up appointment to drop my Armada off and have the windshi More

by Jodi C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Klingbeil, Jason Smith
Mar 08, 2023 -

Nissan of Gadsden responded

Jodi, thanks so much for this wonderful review. We are glad you had such a positive experience and can't wait to see you next time here at Nissan of Gadsden!

May 08, 2022

I sent my car to them to get fixed and over time they were taking their time to find me a motor then they gave my car away to someone that was not authorized to take the car More

by quennavines36
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Gilbreath, Jason Smith
Jun 21, 2022 -

Nissan of Gadsden responded

Quennavines36, There is no vehicle or contact information in this review? We are flagging this as a fraudulent review.

March 05, 2022

We carried our car in for normal service 2 different times with before lunch appointments. Left the car and was told it would be ready in 2 hours. Called several times after lunch and wasn't ready. Bo More

by Ceubanks1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Gilbreath, Jason Smith
Mar 17, 2022 -

Nissan of Gadsden responded

We are disappointed to hear that you did not have a more positive experience with us the second time. We strive to cut down everyone's wait time as much as possible. If you are willing to give us another chance we will do our best to make you happy.

July 02, 2021

The service department is terrible. I do not recommend this dealer More

by Sharona
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeremy Gilbreath, Jason Smith
Jul 12, 2021 -

Nissan of Gadsden responded

Sharona, we regret to hear that you had a negative experience with us. We would like to get more details about this; please reach out to our Service Manager James Klingbeil at your earliest convenience at (256) 549-7500.

January 07, 2021

Loved this dealership !! Service guys are friendly and helped me in a timely manner . I’ll definitely be back soon ! Thank you so much ! Sincerely, Angie Griffin More

by BAMALADY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Gilbreath, Jason Smith
Jan 19, 2021 -

Nissan of Gadsden responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

December 19, 2020

I bought a preowned 2017 infiniti 8 months ago. I have had problems almost immediately after purchase and have gotten the run around. Not Satisfied More

by Crystal Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Brooks, Craig Denney, Steve Saunders, Riley Allen, James Klingbeil, Jeremy Gilbreath, Jason Smith, Tommy Yancy, Chris Farmer, Matthew Crawford
December 16, 2020

Had to travel 3 hours. A great business to purchase a vehicle, it was exactly what they told me. The sale was prompt and friendly, a home feeling. More

by Jb.shelton67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Copeland
Jan 19, 2021 -

Nissan of Gadsden responded

If you have any further questions, please give us a call. We're always happy to help! Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 09, 2020

Great Service! The department is very and professional. The price is reasonable and fare. I would be glad to recommend Nissan of Gadsden to others. More

by markbrackett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Gilbreath, Jason Smith
Dec 23, 2020 -

Nissan of Gadsden responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

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