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Nissan of Elk Grove - Service Center

Elk Grove, CA

4.7
427 Reviews

427 Reviews of Nissan of Elk Grove - Service Center

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February 01, 2024

excellent communication and great service, and helpful tips provided to us, very convenient and smooth purchase process More

by Wangylarch
Recommend Dealer
Yes
Employees Worked With
Antonio Salas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Nissan of Elk Grove responded

Thank you for leaving your 5-star review! We are delighted to hear you had a wonderful experience at our service center. We look forward to being here for all your vehicle needs!

February 01, 2024

I returned after good experience with my Sentra and now with my new car. Very informative answered questions and made me feel very comfortable More

by Dodgegirl1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Pirani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Salas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hesam Ghaffari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Nissan of Elk Grove responded

Thank you for taking the time to leave your 5-star review! We are so happy to hear our team made you feel comfortable and were helpful in answering any questions you had. We look forward to being here for all your Nissan needs!

December 11, 2023

MR.DAVID GREENLY was excellent he went above and beyond to help me with services I wanted HE IS AN EXCELLENT GM in Nissan of elk grove I gave him 5 star he tried his best to help me very professional More

by kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franz Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Lauture
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Tsui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID GREENLY EXCELLENT
Dec 12, 2023 -

Nissan of Elk Grove responded

Kelly, Thank you for your 5-star review! We are so glad to hear that David was able to go above and beyond for you and give you excellent customer service. We truly appreciate you and your business with us and look forward to a long-lasting relationship!

August 08, 2023

I have now had my 2023 Nissan Ariya for six months and, throughout that time, my experience has been nothing short of terrific. My salesman, Khanh Ho, was thorough and a pleasure to interface with througho More

by Roger Maycock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khanh Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Tsui - 5 stars
Aug 10, 2023 -

Nissan of Elk Grove responded

Roger, Thank you so much for sharing your 5-star review with us! Congratulations on your new Ariya, what a great choice. We are so glad to hear that you're loving it and that Khanh was able to give you such a great experience. We love working hard for our clients to give them the best service and deals. We truly appreciate you and your business with us!

Aug 10, 2023 -

Roger Maycock responded

Thank you.

July 02, 2023

Service, has been good until recently! They have duplicated my issues but will tell me oh it’s normal?? Now they telling me I can’t get put into a loaner even if Nissan authorized it? It’ More

by Gerald. S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Lauture
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Nissan of Elk Grove responded

Gerald, This is Marc Lauture, Service Manager here at Nissan Elk Grove. I apologize for any frustrations that we are not able to accommodate your free loaner requests for a Murano with window tint. We have been unable to duplicate the horn not being loud enough, RPM flare, or noise from the front end as being defective. What we have been able to duplicate has all been a normal operation of the vehicle. Because of this, Nissan USA is unable to assist with any repairs or paying for a rental while we have your vehicle under diagnostic tests. We are more than happy to help facilitate a specific rental from Enterprise should you be interested in having more diagnostics run and going that route. Please don't hesitate to reach out via email mlauture@foranyauto.com.

Jul 05, 2023 -

Gerald. S responded

I’m not concerned about anything other than the rattling noise that HAS been duplicated and that your techs do not want to further see where the noise is coming . It’s not normal cause the other 3 Altimas I test drove has no noises at all . I told your tech it’s coming from under the dashboard and that needs to be checked. I need window tint cause my kids have issues with the sun and their skin so thanks for understanding that. I’m not going to enterprise when my car is under warranty and if an issues are found then I should be provided a loaner.

June 13, 2023

I’m very happy talking with them, to know about my car that I bought and after the sale service and warranty of ARIYA. More

by Francisco (Frank)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Lauture
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra and Carlos and Edwin, Sandra Him
Jun 13, 2023 -

Nissan of Elk Grove responded

Frank, Thank you for taking the time to share your 5-star review with us! We are so happy to hear that you had such a positive experience working with our team. We truly value you and your business with us and wish you many happy miles!

June 02, 2023

I wanted to thank Patrick in the service department for taking care of my vehicle he was awesome and very courteous kept me updated on the vehicle. I would go back to him when I need service again. The p More

by DivaRebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khanh Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franz Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Braxton
Jun 05, 2023 -

Nissan of Elk Grove responded

Rebeca, Thank you for bringing your car into service with us! We are so happy that Patrick was able to give you keep you updated and give you such great service. We truly value you and your business with us. Wishing you many happy miles!

April 13, 2023

Nissan of Elk Grove is the best dealership I’ve been to in years. Your salesperson Khan Ho was informative and entertaining. I asked him about a 2023 platinum Rogue. He gave me the breakdown on 36, 60, 72 More

by onealcoholic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khanh Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jhon Solorzano
Apr 14, 2023 -

Nissan of Elk Grove responded

Thank you for sharing your positive experience with Khanh Ho! We are so happy to hear he exceeded expectations. Until we see you next, wishing you many happy miles.

March 21, 2023

really good business i got my car within 2 hr because my dad had a appointment More

by tc.xiong14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franz Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

tc.xiong14 responded

👍🏼

March 19, 2023

Khanh Ho is excellent at work, he is taking care of customers very good. High recommended to my friends and family. More

by Anhlanp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khanh Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khanh Ho
Mar 20, 2023 -

Nissan of Elk Grove responded

Thank you for taking the time to share your 5-star review with us! We are so happy that Khanh was able to give you such great service and that he was able to take such great care of you. We just love working hard to give our clients the best service every time. We truly appreciate you and your business with us!

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