Napleton's Auto Park of Urbana - Service Center
Urbana, IL
610 Reviews of Napleton's Auto Park of Urbana - Service Center
Good service and efficient work. All the work was done very well. Representative was professional All the work was done very well. Representative was professional More
Nick Rice is always professional, helpful, explains well what is needed for my car. He makes sure I am updated on what is going on with my car while at the dealer. I greatly recommend Nick. what is needed for my car. He makes sure I am updated on what is going on with my car while at the dealer. I greatly recommend Nick. More
Service is always done professionally and on time. Nick was particularly helpful and personable. Any questions I have are very clearly addressed. Nick was particularly helpful and personable. Any questions I have are very clearly addressed. More
I would like to commend Todd Ballard in the Service Department. Todd recently went above and beyond in an effort to get a rather expensive repair on my 2020 Sienna covered by my extended warranty. When Department. Todd recently went above and beyond in an effort to get a rather expensive repair on my 2020 Sienna covered by my extended warranty. When he encountered hesitation in getting the repair covered by the warranty, he persisted on my behalf. His efforts saved me close to $2,000. His concern for the customer will certainly influence me when it comes time to purchase my next car. Give the man a raise! More
Keeps track of service, informative service personnel. Polite interactions with staff. But short on car inventory. Polite interactions with staff. But short on car inventory. More
I always trust Napleton in my car repair. Kudos to my advisor TODD who communicated well on things my car needs to be done. Kudos to my advisor TODD who communicated well on things my car needs to be done. More
The advisor is Todd. He was very kind and nice. He explained to me everything and I was very happy with the outcome. I was very happy with him and how he took care of me He was very kind and nice. He explained to me everything and I was very happy with the outcome. I was very happy with him and how he took care of me if I had to do oil change or anything with my car again I would definitely choose him. More
My car needed new tires. Todd told me there will be a sale the following month, gave me his personal card, and quickly got an appointment when I contacted him late the next m Todd told me there will be a sale the following month, gave me his personal card, and quickly got an appointment when I contacted him late the next month. Very satisfied with his service. More
Luis Ramirez was so helpful and had great customer service! He showed good diligence and and was efficient through the whole process! I highly recommend him for your next visit! service! He showed good diligence and and was efficient through the whole process! I highly recommend him for your next visit! More
Luis Ramirez was very helpful and had great customer service! He showed good diligence! Answered all our questions and highly recommended him for a good and efficient visit service! He showed good diligence! Answered all our questions and highly recommended him for a good and efficient visit More