Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,094 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,094 reviews
April 24, 2024
Buen trabajo me atendió bien y me fui contento con mi familia y me ayudo en todo familia y me ayudo en todo More
by victorn2641@gmail.com
Employees Worked With
Helpful April 23, 2024
When far and beyond to make this deal possible, Jeffrey Parham is an excellent salesman Parham is an excellent salesman More
by mppoetry
April 21, 2024
My salesman Jeffrey Parham was excellent in helping me achieve my goal, thank you Sir achieve my goal, thank you Sir More
by mppoetry
April 19, 2024
Nice friendly answered all my questions I will be coming back very soon with family back very soon with family More
by Tw785083@gmail.com
April 18, 2024
Great service on both ends of the dealership, Faris is wonderful and Dan is so kind wonderful and Dan is so kind More
by RidgelineMan64
April 17, 2024
I’ve been looking at 3 different places before I finally came to Honda and met Mutaz. He was very nice and patient with me and was able to get me approved for a vehicle (as a First Time Buyer) in less than came to Honda and met Mutaz. He was very nice and patient with me and was able to get me approved for a vehicle (as a First Time Buyer) in less than a hour! I would recommend Mutaz to anyone looking for a new car ! :) More
by Bevineau.nickina1
Employees Worked With
April 17, 2024
Nice greeted us through the door and worked with our credit which wasn’t the best credit which wasn’t the best More
by msazaleadorsey
Employees Worked With
April 17, 2024
Great customer service. Worked hard to structure a deal that met my needs. Dealership was clean and had an ample supply of cars to look at. Delivery Manager was a wonderfu Worked hard to structure a deal that met my needs. Dealership was clean and had an ample supply of cars to look at. Delivery Manager was a wonderful asset that I have never seen at any other dealership. He made me feel comfortable driving my new car. More
by Rosechildress8633@comcast.net
April 11, 2024
Jeff Parham made my experience great. He was diligent and get me in a car that I love. He was diligent and get me in a car that I love. More
by searles.allison
Employees Worked With
April 09, 2024
Mutaz was very helpful in finding a vehicle for me. He is very knowledgeable in explaining all of the different features of different models. The buying process was easy and everyone involved was fri He is very knowledgeable in explaining all of the different features of different models. The buying process was easy and everyone involved was friendly and accommodating. I highly recommend this dealership if anyone is looking for a new or used car. More
by shanachelich
