Myers Orleans Chevrolet Buick GMC

Great sales people, but don't do your service there. I was told my "turbo" needed service, when the vehicle doesn't HAVE a turbo, and I was shaken down for add-ons. Last GM for me was told my "turbo" needed service, when the vehicle doesn't HAVE a turbo, and I was shaken down for add-ons. Last GM for me More

Advertised car, demo model, available, but not for me. I am only allowed to buy a brand new car. Bait and switch. No. I'm not going to play their game. This is xxxxxxxx. Going to spend my money someplace el am only allowed to buy a brand new car. Bait and switch. No. I'm not going to play their game. This is xxxxxxxx. Going to spend my money someplace else. More

Spent $3000 for extended warranty and was assured everything would be covered except for regular wear items like brakes, tires, shocks. Had a coolant leak on my 2014 Sierra. Sure enough, not covered. everything would be covered except for regular wear items like brakes, tires, shocks. Had a coolant leak on my 2014 Sierra. Sure enough, not covered. Spent $206 for a hose clamp. Got home and checked things. Service did not replace coolant. Since Myers was then closed I had to drive to a store to spend more money on coolant to fill it up so I could use the truck next day. More

Misleading I bought my new cruze about 3 weeks ago. It took about 4 hours to finalize the sale. That’s without a test drive or checking the cars on the lot. It t I bought my new cruze about 3 weeks ago. It took about 4 hours to finalize the sale. That’s without a test drive or checking the cars on the lot. It took another 2½ hours when I went to pick it up a few days later. The sale process is too long and they wear you down. I find that the sales consultant and the finance guy will try to mislead you in thinking you’re getting a better deal than you are actually getting. The finance guy doesn’t like you to look at the numbers. He’ll try to mislead you regarding the cost of additional product (ex. extended warranty, rust inhibitor). Only later you realize that they charged you a lot more than what he told you. He’ll also give you a better interest rate for your loan only if you buy additional product. There’s a lot of amount on the bill so it can be confusing to know how much you are really paying for something. They also charged me $399 for security etch. They charged $150 of fees to administer the employee preferred pricing discount which is about half the amount of the discount. They even charged me $60 for gas which is the first time a dealer as done that to me. Check your bill carefully before signing. Also, my wife didn’t receive the $100 she was promised for referral yet either. I’ll buy elsewhere next time. More

Never buying GM ever again! I bought a 2017 Chevrolet Cruze about a year and a half ago. About 2 weeks into it my FOB would not be recognized and i could not operate my car, took I bought a 2017 Chevrolet Cruze about a year and a half ago. About 2 weeks into it my FOB would not be recognized and i could not operate my car, took it to the dealership and they told me the problem was temporarily fixed as GM does not have a permanent fix for it yet. Today my front right car tire blew out on the highway. My tire sensors indicated that my back left tire had low tire pressure, I checked my tire before leaving my house this morning but the back left tire seemed fine. As I got onto the highway, my front right tire blew out, hence the sensors on the tires were wrong. My original estimated time at the maintenance shop was 1.5 hours, after 2 hours I asked for an update and I was informed that my car was not in even in the shop yet and they had 1 car ahead of me. They estimated about another hour. Then I found out that my tire was not repairable and would require a new tire, which is costing me 184$ without tax. I thought my entire car was covered for 3 years under GM, as the dealer that sold me the car said '' bumper to bumper coverage''. When you hear that, you automatically think, '' that's great''! To my surprise Tires, brakes and brake pads are not included and hence I would have to pay for it on a newly bought car. Worst customer service ever and the Sales manager was not understanding of the situation whatsoever. DON'T BUY FROM THIS DEALERSHIP! More

Repair of my 2006 Corvette Thank you Trevor and staff for correcting the problem with my 2006 Corvette. Everyone was professional and helpful to me. I will continue to deal wi Thank you Trevor and staff for correcting the problem with my 2006 Corvette. Everyone was professional and helpful to me. I will continue to deal with your Dealership. More

By far the worst experience with a service department I have ever heard of. I would give 0 stars if I could. I was leaving town for a few weeks so I told them to make sure it would be ready on my return. Not on ever heard of. I would give 0 stars if I could. I was leaving town for a few weeks so I told them to make sure it would be ready on my return. Not only did they leave my car parked in the lot for 2 weeks before looking at it, they also charged me 350$ for a new car battery and DIDNT EVEN PUT IT IN MY CAR. Not to mention, it was dead because they left a diesel engine at -30 for 2 weeks without starting it once and the battery I currently have works fine. And of course, it was NOT ready on my return because they only looked at it a few days before my return and then discovered they had to order parts which took 5-7 business days to arrive. A complete and total disaster. On top of it, no one was willing to take responsibility for the rampant laziness and lack of professionalism from the department. I could not be more displeased with Myers Orleans. I would recommend bringing your business anywhere else. More