Mountain Hyundai

I have purchased 4 Hyundai vehicles and this has been my go-to for service. They have really fallen down with their customer service lately. The (lack of) Service Representative was horrible and vengeful. I go-to for service. They have really fallen down with their customer service lately. The (lack of) Service Representative was horrible and vengeful. I came in for warranty work, booked an appointment the previous week and made sure that they had the replacement part reserved. Simple job. They were told of my need to have the job done quickly and agreed. It was only after two hours that I wanted an update and they had not even hooked up the scan tool. Then the Service Rep said that I would have to come back another day to have it installed because they did not have the part. We argued back and forth and the part was there as I had told her. Then she said that maybe it could be done later that day or another day because she had messed up. It was so messed up that the owner (Nethercott) was involved and tried to rectify her mistake. She had personally taken our car out of the service bay and parked it outside to prove that she was in control of the situation and to flip me off. We usually use Glen in the service area and he has been decent to deal with, but he was not around. Sorry, but Hyundai makes a good vehicle, and it is also known for recalls and warranty work so service is important. Unfortunately, I think that this will be my last Hyundai. More

If you care about your car and your safety than it would be best not to purchase or bring your car to this place for even an oil change.. be best not to purchase or bring your car to this place for even an oil change.. More

Issue with distance to empty display on 2018 ionia PHEV due to improper programming from Hyundai engineers on canadian units ... reads in miles at max charge ...reads 29 km instead of 45 km. Hyundai prov due to improper programming from Hyundai engineers on canadian units ... reads in miles at max charge ...reads 29 km instead of 45 km. Hyundai provided a patch for it but even though it is a software update that they don't provide online ...they make it so have to go to dealer to get it done and by doing so makes it where if bought used and past general warranty time will charge for it... even though provide other software updates free of charge online ...they have made this ONE update as a charge of 140 dollars ...this is to Hyundai as a whole but to charge for a software update while offering others free of charge and then no valid reason as to why, seems to me as a money grab offered up to the dealerships under the guise of a service appointment to upsell on recommendations and the patch ... will never recommend this car brand to anyone and will never purchase this brand ever again More

Sam Pozder was very helpful with our buying experience and Mary Tubman was very helpful with our financial arrangement. We want to thank both of them for all the help they supply us. and Mary Tubman was very helpful with our financial arrangement. We want to thank both of them for all the help they supply us. More

Purchase a 2023 Hyundai Santa Fe Hybrid Medel. Sam Khamis Sales Representative was a pleasure to work with. Took his time, listened to what I was looking for no pressure. He looks out for his c Sam Khamis Sales Representative was a pleasure to work with. Took his time, listened to what I was looking for no pressure. He looks out for his clients and their needs. Awesome!! Silvia Vlasic Financial Services Manager, worked with the financial side of things and made sure I was taken care of! Thank you ! More

Just bought a Santa Fe Hybrid, as always exceptional service from sales rep Sam Khamis Sales Representative as usual. Went over an above to make sure I was taken care of and was happy with my deal. service from sales rep Sam Khamis Sales Representative as usual. Went over an above to make sure I was taken care of and was happy with my deal. More

Very good place for service . Staff was very friendly and knowledgeable.I would definitely recommend . Staff was very friendly and knowledgeable.I would definitely recommend . More

Very good place for serving vehicles! Staff knowledgeable! Definitely they know what they are doing! Staff knowledgeable! Definitely they know what they are doing! More

I just had a 2023 Kona preferred with sun and leather package delivered to me on March 2.....the whole experience was exceptional from the beginning from my factory order being placed in August of 2022 r package delivered to me on March 2.....the whole experience was exceptional from the beginning from my factory order being placed in August of 2022 right up til the delivery date....shout out to Bob Salac and Mary Tubman who made the whole process painless and enjoyable....in fact i looked forward to seeing both every time i visited the dealership.Bob was excellent on delivery day explaining the technology of my new vehicle because i had never had so many options in a car before and Mary was very straight forward with me and offered me great advice during the whole process.....i will never regret chosing this dealership and am looking forward to meeting everyone in the service department going forward....thanks again to everyone for making this experience enjoyable during tough times in the industry....cheers.....Rick Knox. More

My family’s experience was second to none. The customer service was top notch and they took care of our every need. They were knowledgeable, friendly and attentive. I whole heartedly recommend The customer service was top notch and they took care of our every need. They were knowledgeable, friendly and attentive. I whole heartedly recommend Mountain Hyundai More