Mohegan Lake Audi - Service Center

I walked in without an appointment and had my car serviced in 1 hour. Quick and great service. I’m very happy! serviced in 1 hour. Quick and great service. I’m very happy! More

I have been using this dealership, sales and service, for over 35 years, and will continue to do so. over 35 years, and will continue to do so. More

This is a review for their service department. I brought my car in for to have winter tires mounted and balanced. Not only did I wait 4 and a half hours after making an appointment to wait at 9am, I brought my car in for to have winter tires mounted and balanced. Not only did I wait 4 and a half hours after making an appointment to wait at 9am, they overcharged me by $100 dollars from the original quoted price. Additionally, they returned my wheels on my brand new Audi S5 Sportback with scratches and gouges all along them. When called to complain, they offered me $100 off my next service. Not nearly enough to resolve the issue. Will never be returning. More

Timely and excellent service from the moment I drove into the dealership! Ed Mrozik the service advisor was extremely hospitable and knowledgeable. Will request that I see him next year! Way to go Ed! Thx s the dealership! Ed Mrozik the service advisor was extremely hospitable and knowledgeable. Will request that I see him next year! Way to go Ed! Thx so much! More

It was a professional experience from the moment I made my service appointment, The dealership processed me early and kept me updated throughout the day. Ed kept me informed on the work needed and estimate my service appointment, The dealership processed me early and kept me updated throughout the day. Ed kept me informed on the work needed and estimated time to complete the work Professional, courteous service. More

Audi is very fortunate to have Mark in his position. He is very professional. We have known him for years He is very professional. We have known him for years More

The customer service was absolutely terrible this visit. I brought my Audi A3 in for service Friday- inspection, oil change and recall. The service was incredibly poor. The service manager did not communi I brought my Audi A3 in for service Friday- inspection, oil change and recall. The service was incredibly poor. The service manager did not communicate with me at all. My wife called 3 times to get an update on when the vehicle would be finished as we left and were planning to pick it up a few hours later. Not only did we have to followup several times, the car was NOT washed and we specifically requested that. In all the years we have owned our multiple Audi vehicles we have never had such a terrible experience. While we recognize the technicians may be short staffed, that should have been communicated and we should have been updated. It’s unacceptable to have this type of service. We could have easily gotten an oil change and inspection at our local auto facility however we continue to go to the Audi dealer to recieve the utmost quality service. This was not the case on Friday. It was very disappointing. Our Audi Q5 is due for an oil change next month and we are now considering going elsewhere. The cost for an oil change is extremely high and we need to think more thoroughly about shopping around. We feel it is important you are made aware of the disappointing experience and poor customer service More

Staff was helpful and friendly. Service was done quickly and was ready ahead of the promised time Service was done quickly and was ready ahead of the promised time More

My service issue was resolved on a timely basis under my vehicle’s warranty. Service Department staff was professional. vehicle’s warranty. Service Department staff was professional. More

I was towed to this dealership in an emergency situation. I was stranded and was 3 hours from home…they were nothing less than courteous, helpful and went out of their way to assist me. I would highly recom I was stranded and was 3 hours from home…they were nothing less than courteous, helpful and went out of their way to assist me. I would highly recommend Audi of Mohegan Lake. They went above & beyond to help me… More