Mini of Peabody

I would not recommend this dealership to my worst enemy. We exchanged emails for a new Mini Countryman coming off the ship. The sales person told me the car will be around 43k dollars. I said ok, I told him We exchanged emails for a new Mini Countryman coming off the ship. The sales person told me the car will be around 43k dollars. I said ok, I told him twice (not once but twice!) that we will use Select Financing. Car arrives and we go the dealership to finalize the purchase, car's price is 47k instead of 43k and they claim we never discussed Select Financing. After we showed the emails, they are like yes we can do Select Financing but rate is 8%. Then we showed the website showing 3.99% for Select Financing, this time they are like ok we will honor that but payment will be $450 monthly instead of $300/month as shown on the website due to tax. Can you imagine a car where tax increases the monthly payment by 50%? Either they think, we are clueless about numbers or looking for people to scam. This was the worst dealership experience in my life. I did not see such a treatment in second hand dealerships where sometimes the price is not fixed. I would not trust these guys. Stay away there are many other reputable dealerships in the region. It is a shame. More

I strongly suggest that anyone looking to do business with Mini of Peabody, Peabody Motor Sports, BMW of Peabody, or Lyon-Waugh Auto Group affiliates look elsewhere for more honest, trustworthy, and ethi with Mini of Peabody, Peabody Motor Sports, BMW of Peabody, or Lyon-Waugh Auto Group affiliates look elsewhere for more honest, trustworthy, and ethical alternatives. While doing an online search I found an Audi I liked for sale by Mini of Peabody. I contacted them and was told by salesman Gabriel Payano there were no mechanical issues with it and that is was a great, “clean car.” After a little more research into Mini of Peabody (Peabody Motor Sports) reviews and seeing they were affiliated with Lyon-Waugh Auto Group I was truly assured this would be a great purchasing experience, only to have it delivered the following week with a malfunctioning tailgate. After telling Gabriel of the faulty tailgate and that our local Audi dealership said it would be upwards of $1500+ to fix, his response was it was “working well with no issues while it was here.” Gabriel then had Mini of Peabody Pre-Owned Manager Brig Currie call to address the issue. Brig also told me it worked fine with no issues while at his dealership and then offered $200 toward repairs. I explained that was unacceptable and it made me wonder if they knew of the problem all along. Brig suggested that I should’ve had a third party inspect the car before the purchase. He also said they would not pay for repairs at Audi or anywhere else, and it didn’t matter that they were affiliated with Audi Nashua because our local Audi dealership would charge the heck out of them regardless. He asked what sound the tailgate was making, I explained and offered to send him a video which he accepted. Within six minutes of sending Brig and Mini of Peabody the video showing the malfunctioning tailgate he produced an internal work order showing how Mini of Peabody supposedly corrected the issue THE DAY BEFORE I CONTACTED THEM! They knew of this issue all along! Brig said they replaced the faulty switch and that it must just be an adjustment. I explained that if they could fix it that’s all I wanted. He tried walking me through the adjustment; however it did not correct the issue. I asked him if he had any other suggestions and he asked if I wanted them to buy the car back. I explained that I simply wanted the tailgate fixed correctly. I also explained again how the extra charges to fix the tailgate should be Mini of Peabody’s responsibility, and if Mini of Peabody wanted to buy the car back instead of fixing it correctly they should pay the transport costs, TT&L, and detail charges I had already incurred. Brig called back stating per Mini of Peabody and BMW of Peabody General Manager John Pirotte they would not fix the tailgate, would not pay anyone to fix the tailgate, or buy back the Audi. He again suggested I accept their $200 offer to fix a potential $1500+ issue. Beware when it comes to Mini of Peabody, Peabody Motor Sports, BMW of Peabody, or any of Lyon-Waugh Auto Group affiliates. They were clearly dishonest and unethical at all levels of my purchasing experience. Because their managers work across several Lyon-Waugh Auto Group dealerships I would certainly look for alternatives to any of their affiliates for your next purchase. More

Worst time ever trying to buy a car. I have had 6 new cars over the years and always had pleasant dealings. I was RUDELY spoken to and honestly have no words for my experience at Mini of Peabody. *Th cars over the years and always had pleasant dealings. I was RUDELY spoken to and honestly have no words for my experience at Mini of Peabody. *This review is forcing me to chose Frank Gambone as the person I worked with however I as far as I believe I had to interaction or contact with this gentleman. There is no other option. More

Great dealership. all very friendly and worked with me to give me the best price for me to afford what i wanted. Shout out to Louis Monteforte and Nadia Reed! very helpful! Maria to give me the best price for me to afford what i wanted. Shout out to Louis Monteforte and Nadia Reed! very helpful! Maria More

I have had the worst experience with this dealership. The first issue happened the day after I bought the car, I drove it back to Maine where I live and then realized that the car had 2 HU dealership. The first issue happened the day after I bought the car, I drove it back to Maine where I live and then realized that the car had 2 HUGE bubbles on one of the tires and another tire had chunks missing from the sidewall. I contacted them to get this resolved since obviously the car wouldn't even pass inspection. They gave me so much attitude and it took so much effort to get these tires replaced. They eventually did replace the 2 tires. A few weeks later the splash pad from underneath the car fell down in the front and was dragging along the ground. When I went to look at it I saw that there was a piece of duct tape that had been holding the splash pad up. I then had to fight with them to get that fixed when obviously they had sold me the car like that! Fast forward a year (remember the 2 new tires I got when I bought the car?) Now I need new front tires because the tread is bare, after just 12k miles. I take it to a tire place to get it fixed and they tell me the 3 run flats actually need to be replaced. THREE???? They sold me a car that had 3 run flats and 1 non run flat! This is INCREDIBLY unsafe. I was able to get them to pay for the replacement of the 1 tire that should have been a run flat. Bottom line is DO NOT go to this dealership, and if you have to, take the car to someone you trust immediately to check EVERYTHING. This all is not even accounting for the fact that their finance department spelled my name wrong when he entered it into the computer for the loan (I didn't sign any papers that had my name spelled incorrectly). And I had to deal with that for months. More

It was Valentine's gift to my wife, We had a wonderful car shopping experience with Mini of Peabody. I bought the Mini countryman 2.0 Turbo and enjoyed every bit of it. We were assisted by Johnny You, he car shopping experience with Mini of Peabody. I bought the Mini countryman 2.0 Turbo and enjoyed every bit of it. We were assisted by Johnny You, he was very professional and knowledgeable with all Mini's. the no pressure purchase that made us a very satisfied customer! More

Have purchased and serviced several of my MINI’s over past 3 years, and have found the technicians outstanding. Mark, my service writer and his entire technical team go above and beyond the norm. past 3 years, and have found the technicians outstanding. Mark, my service writer and his entire technical team go above and beyond the norm. More

Worked with Jonald...he was great and patient...thank you Jonald and team! Dave was great, and Rick in finance too! Can’t ask for a better experience! Jonald and team! Dave was great, and Rick in finance too! Can’t ask for a better experience! More

Just purchased a 2016 Mini Cooper S 4 doors and Jonald You ( Johnny) was very helpful pressure free, easy communication, he provide me assistance during the whole process! You ( Johnny) was very helpful pressure free, easy communication, he provide me assistance during the whole process! More

Had a fantastic experience at Mini Cooper of Peabody with salesman Johnny You Very professional. My fourth purchase at this dealership. This dealership has an wonderful service department most notably Mark salesman Johnny You Very professional. My fourth purchase at this dealership. This dealership has an wonderful service department most notably Mark. Wonderful wonderful people here. Maria and Ralph More