I was in Blue Mountain for the wknd and went to start my car when the key was stuck in the ignition and the car had no power. Had to have it towed to Mike Jackson dealership and left there as I live 2.5 hours south.
When I came back to pick up my car, I had some questions about what was going on with my car as I found out there were recall problems that were also fixed at the same time.
Fred in the service dept. was was an absolute displeasure to talk to. Not only did he not answer any of my questions so that a person who doesn't know much about the GM recalls could understand, he got mad and wouldn't let me speak. He told me "I can take the new battery out, put the old one back in and see how far that gets you". He turned around and walked away while I was trying to speak to him.
I am just stunned that someone with such lack in customer service is allowed to deal with customers.
I felt so belittled by him and all I wanted was to understand the recalls and my dead battery as they could have both been related (as per a letter from GM)
Fred did get Rick the manager who calmly and politely explained what happened with my car so that I understood, and that's all I needed.
Nobody had explained what had happened to me and when you're about to pay hundreds of dollars I think it should be a given that you get an explanation.
If this were to happen again I wouldn't bring my car to Mike Jackson dealership. I really hope Fred gets some type of customer service training, you can't treat a GM customer that way.
I Recommend This Dealer:
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