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Mike Jackson GM

480 Hume St, Collingwood, Ontario L9Y 1W6
Sales: (705) 445-2222

Makes: Buick|Cadillac|Chevrolet|GMC|Pontiac|Service Center
Average
50% Recommend
3.2

5 Lifetime Reviews

Mike Jackson GM
480 Hume St,
Collingwood, Ontario L9Y 1W6
Mike Jackson GM Info
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5 Dealership Reviews
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Linzirae
1/31/2015
Reason For Visit
Service

"Worst example of customer service"

I was in Blue Mountain for the wknd and went to start my car when the key was stuck in the ignition and the car had no power. Had to have it towed to Mike Jackson dealership and left there as I live 2.5 hours south. When I came back to pick up my car, I had some questions about what was going on with my car as I found out there were recall problems that were also fixed at the same time. Rightfully so. Fred in the service dept. was was an absolute displeasure to talk to. Not only did he not answer any of my questions so that a person who doesn't know much about the GM recalls could understand, he got mad and wouldn't let me speak. He told me "I can take the new battery out, put the old one back in and see how far that gets you". He turned around and walked away while I was trying to speak to him. I am just stunned that someone with such lack in customer service is allowed to deal with customers. I felt so belittled by him and all I wanted was to understand the recalls and my dead battery as they could have both been related (as per a letter from GM) Fred did get Rick the manager who calmly and politely explained what happened with my car so that I understood, and that's all I needed. Nobody had explained what had happened to me and when you're about to pay hundreds of dollars I think it should be a given that you get an explanation. If this were to happen again I wouldn't bring my car to Mike Jackson dealership. I really hope Fred gets some type of customer service training, you can't treat a GM customer that way.

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Overall Experience
I Recommend This Dealer: No

Employees dealt with

Fred

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nmillman
11/18/2014
Reason For Visit
Sales (Used)

"Excellent Experience"

We were so pleased with the service we received at mike Jackson gm. Courtney was able to find us an affordable and safe vehicle for our family, without any pressure. She listened to our needs and answered all of our questions in a professional and caring manner. We would recommend this dealership to all friends and family. A very positive experience overall.

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I Recommend This Dealer: Yes

Employees dealt with

Courtney

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JoanCrawford
4/15/2014
Reason For Visit
Sales (Used)

"Fantastic Customer Service!"

I bought a used car from Mike Jackson GM in the summer time and was blown away by the quality of customer service that the staff was able to provide me. I worked closely with the General Manager, Courtney Jackson, and she was extremely helpful in helping me to find the perfect used car to purchase. Her knowledge of the cars on the lot was extensive and I never felt rushed in making a decision. I have returned numerous times for oil changes and the staff is always extremely friendly and helpful. I will be purchasing future cars from this dealership and will absolutely recommend Mike Jackson GM to others as well.

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I Recommend This Dealer: Yes

Employees dealt with

Courtney Jackson

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2
dealerreporter123
7/17/2013
Reason For Visit
Sales (New)

"What a useless dealer !! This dealership should be..."

What a useless dealer !! This dealership should be closed. All the service people working here are BONEHEADS. They give a very bad name to General Motors. THis dealership should be closed. These people are idiots. THey will not service vehicle if the customer has not bought the vehicle from this dealer. They expect people to buy the vehicles from them otherwise they will search their addresses and damage their vehicles. They should be reported to authorities !!!

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I Recommend This Dealer: No

Employees dealt with

joe blow

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4
replyno623
1/29/2013
Reason For Visit
Sales (New)

"This dealership is worst. IF a customer does not buy..."

This dealership is worst. IF a customer does not buy vehicles, from they will tell the customers to go back to their "home dealership) (from where the vehicle was bought). They will not honour GM warranty. The service manager and the parts department is crooked and useless. This dealership should be closed. Since, they are the only GM dealership in Collingwood, they can get away, by harassing customers. Junk dealership..........

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I Recommend This Dealer: No

Employees dealt with

Service Manager

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