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Mike Finnin Kia
Dubuque, IA
36 Reviews
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36 Reviews of Mike Finnin Kia
Helpful October 13, 2022
Thanks for publicly stating your empathy for me. All I really wanted was empathy privately and with sincerity but I never received that at any point during my interactions with the Finnin service d All I really wanted was empathy privately and with sincerity but I never received that at any point during my interactions with the Finnin service department. Please remove Kirby's name from this response. He has nothing to do with the reviews and information that I am sharing. This is actually a breach of confidentiality. His name should not be reflected in nor attached to a response that came specifically and directly from me. This is directly from me. It has nothing to do with him. On 11/18/2021 our vehicle was with your service department at 96,515 miles. During this visit, the Service Technician completed the combustion cleaner service in accordance with Kia warranty policy and procedures. You stated, "Finnin Kia never saw this vehicle again until September of 2022, 10 months later and with 103,882 miles." You have neglected to check your phone log as I was in contact with the service department continuously during these months. On a monthly and that toward the end a weekly basis. The service department advised me not to add oil, just continue to check the oil with the dipstick and watch for the oil light. The service department knew throughout the 10 months, my concern with the depletion of oil and advised me on such. Linda Snitker More
by Linda S.
Employees Worked With
NA
October 03, 2022
I love my Kia vehicle! So much so that my husband and daughter now own Kia vehicles of their own! However, the treatment that I have received from Finnin Kia has been extre So much so that my husband and daughter now own Kia vehicles of their own! However, the treatment that I have received from Finnin Kia has been extremely disappointing through the years. At 97,000 miles, my Kia began burning oil. I reached out to the Finnin service department, they assured me that they would follow up with my car being so close to the 100,000 mile warranty. They did anything but follow up. I was instructed to continue checking my oil level weekly and regularly communicated my concern. My Kia continued to lose oil and when I took it in at 103,000 miles (after changing the oil at 100,000 miles) with the oil so low it was not measuring on the dipstick, l left my vehicle and waited five days to hear back. I called and was scolded for calling. I waited another two weeks and then initiated another phone call as Finnin waited to hear back from corporate on how they would proceed. I was told that a phone call and message was made a week prior to my husband’s phone. This was a complete fabrication. There was no empathy! Absolutely no missed call, voicemail, or message was made! There was no apology! There was no compassion! I cannot fathom having a vehicle for three weeks without doing any work on it and not saying sorry about the inconvenience or outcome! I am speechless! I was just told that the warranty had expired and nothing would be done! I purchased my vehicle and serviced it there for years hoping to maintain a positive working relationship. I chose to buy local and as a result was treated in a dismissive manner and with a complete lack of integrity by the individuals that work there. I have purchased many vehicles in the past and have never been treated in the condescending way that I have been at Finnin. I will never purchase another vehicle nor use their service department in any capacity. More
by Linda S.
Employees Worked With
Jonathan Kunkler
August 25, 2022
Jon and Markus made a very crummy day into a pleasant day. While traveling from Wisconsin to South Dakota our 2016 KIA Sorento had an engine failure. Those two men bent over backwards to get us set up wi day. While traveling from Wisconsin to South Dakota our 2016 KIA Sorento had an engine failure. Those two men bent over backwards to get us set up with a loaner and had us back on the road. We were taking our granddaughter for a college campus visit in South Dakota. We were able to meet all of her schedules. We were fortunate that our vehicle engine problems were covered by extended warranty for parts and labor. I can’t say enough about how well we were taken care of and made to feel like we were the only customer that mattered. Thank You Finnin KIA. More
by Joe Kwiatkowski
Employees Worked With
Jon Kunklet / Marcus Thomas
June 30, 2022
The staff at Mike Finnin Kia makes you feel like family. Steve Ries has been my car dealer ever since I purchased a Jeep Compass while in college. Every time I am I'm the market for a new vehicle he is the Steve Ries has been my car dealer ever since I purchased a Jeep Compass while in college. Every time I am I'm the market for a new vehicle he is the one I go to. He is very knowledgeable and considers everything and anything from the type of vehicle down to what the payments would look like. Even the service staff knows you by name. If you are in need of a vehicle come check out this awesome team at Mike Finnin Kia. More
by Andie8609
Employees Worked With
Dave Scott
June 09, 2022
This is edited from a previous negative review. There were miscommunications and misunderstandings on my side regarding certain issues, and they have been resolved. I appreciate Amy for being calm There were miscommunications and misunderstandings on my side regarding certain issues, and they have been resolved. I appreciate Amy for being calm as I was definitely frustrated with everything. Appreciate the quick resolve! More
by Dg4
Employees Worked With
Amy
April 27, 2022
My husband and I had the pleasure of working with Keri. We ordered a 2022 telluride back in October. I just picked up yesterday. This was by far the best buying experience we have had. Keri kept me up t We ordered a 2022 telluride back in October. I just picked up yesterday. This was by far the best buying experience we have had. Keri kept me up to date with ETA. Car arrived on Monday we picked it up on Tuesday. Everything was ready to go. She took time to go over the car and answered any questions we had. Keri even messaged me after hours to tell me about the headlights and messaged me this morning asking how our drive home was. I would highly recommend Keri for your next purchase. I know we will be staying with finnin. More
by Erin.ryan75
Employees Worked With
Steve, April Finnin-Rink
March 12, 2022
What an easy and great trade in process! Asked a ton of questions and received answers for every one of them. Thank you David Scott for all of the awesome knowledge and service. You're th Asked a ton of questions and received answers for every one of them. Thank you David Scott for all of the awesome knowledge and service. You're the best! More
by twernergfd
Employees Worked With
David Scott, April Finnin-Rink
March 12, 2022
I truly appreciate great customer service and that is exactly what I received from David Scott at Finnin Kia! Finding my perfect KIA Telluride and awesome delivery information that went above and beyond exactly what I received from David Scott at Finnin Kia! Finding my perfect KIA Telluride and awesome delivery information that went above and beyond my expectations! Thank you! More
by youcaneducate
Employees Worked With
David Scott, April Finnin-Rink
