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Metro Lexus

Cleveland, OH

4.9
2,588 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 2,588 reviews

April 16, 2024

Allison made my experience very pleasant easy and smooth. She is very informative and helpful More

by Leurimom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Metro Lexus responded

Thank you for leaving Metro Lexus a five-star review! We are happy to hear that Allison made your experience a breeze. Have a great rest of your day!

April 16, 2024

Candice Thomas was a delight to work with. She was very friendly and very knowledgeable about the Lexus products. She knew what questions to ask and what information to give to guide me toward More

by Harrisonpac75
Recommend Dealer
Yes
Employees Worked With
Apr 17, 2024 -

Metro Lexus responded

Harrison, we're so glad to know that Candice was able to guide you toward the perfect Lexus for your needs! It's wonderful hearing she made car shopping a fun experience. Thanks for recommending us at Metro Lexus, we appreciate it!

April 15, 2024

We had a fantastic experience at this dealership! The staff was welcoming and extremely knowledgeable. Colin Haire went above and beyond to make sure we found the right car for our needs. During the More

by rmg492
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Metro Lexus responded

We're delighted to know that you had a fantastic experience with us at Metro Lexus! It's great to see how Colin went the extra mile for you and made sure everything was tailored just right. We appreciate your feedback, enjoy your new car!

April 12, 2024

Top notch all the way through the process! Terry was the utmost knowledgeable, sincere, caring person to deal with. Absolutely no pressure felt during the sales process. A very nice experie More

by Beiernancy90
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TySean Yorke
Apr 12, 2024 -

Metro Lexus responded

We're so glad to know that Terry and our team at Metro Lexus provided you with a top-notch experience! We strive for sincere, pressure-free interactions. Thanks for recommending us - we appreciate it!

April 11, 2024

Being a luxury car owner for over 10 years I have high standards. Candice Thomas exceeded all expectations and has now set my bar even higher! She was truly a pleasure to work with: professional, knowledg More

by KSchrader
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Metro Lexus responded

We're delighted to know that Candice was able to exceed your expectations at Metro Lexus! We strive for the highest standards in customer service and it's wonderful hearing about your positive experience. Thanks so much for sharing this feedback with us!

April 10, 2024

Dealership was welcoming and everyone there was helpful! It was nice to be congratulated on my purchase, especially since this is the first Lexus I have bought. Colin did a wonderful job! He was able to an More

by Cindysnider28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Metro Lexus responded

We're delighted to know that you had a positive experience at Metro Lexus and found Colin helpful! We strive for professionalism and are glad it showed. Enjoy your first Lexus, we'll be here if you have any more questions in the future!

April 10, 2024

Abed, in sales, made my first purchase of a Lexus car a very positive experience. All the staff members that I met treated me beyond my expectations. I have shared my car buying experience at Metro Lexus w More

by Peggy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tysean Yorke gets a 5 star rating!
Apr 10, 2024 -

Metro Lexus responded

Peggy, we're so glad to know that Abed and the rest of our team at Metro Lexus made your first car-buying experience a memorable one. We appreciate you sharing your positive feedback with family and friends!

April 10, 2024

Easy to work with and no pressure. Felt very comfortable, would certainly recommend and use again in the future! More

by oliverslawson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Metro Lexus responded

We're glad to know you had a comfortable and pressure-free experience at Metro Lexus! Your recommendation means the world to us. Looking forward to serving your automotive needs in the future!

April 09, 2024

Ryan, in sales, and Julie, in financing, made everything painless. An excellent experience! Highly recommend! More

by MikeMasaveg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Metro Lexus responded

Mike, we're glad to know that Ryan and Julie made your experience at Metro Lexus a smooth one. Thanks for the high recommendation!

April 08, 2024

Ryan provided the greatest car sales experience I've ever had. Absolutely and undeniably wonderful. More

by Vweemsl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Metro Lexus responded

We really appreciate you taking the time to leave Metro Lexus this awesome review! It's great to know that Ryan was able to provide a great car-buying experience. Enjoy your new ride!

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