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Sierra INFINITI of Monrovia

Monrovia, CA

4.6
285 Reviews

821 E Central Ave

Monrovia, CA

91016

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285 Reviews of Sierra INFINITI of Monrovia

February 29, 2024

Deceptive and unethical practices run rampant at Sierra Infiniti of Monrovia. Don't be fooled by their deals – it's just a ploy to lure you in run your credit and possibly steal sensitive information. Upon More

by ArmanT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Cook, Chris Maldonado, Christina Torres, Paul Jacobs
Feb 29, 2024 -

Sierra INFINITI of Monrovia responded

Arman, thank you for bringing your concerns to our attention. We apologize for any frustration you experienced. We take ethical standards seriously and are committed to conducting our business in compliance with the law. After carefully reviewing the conversation you had with our sales team, including your screenshots on Yelp, it is troubling to see that someone suggested using photoshop to alter documents. This does not align with our business practices or ethics. Please feel free to contact me directly to discuss your perspective. I'd be more than happy to assist you. Nicholas Cook General Manager Sierra INFINITI ncook@sierracars.com

January 29, 2024

I have been a customer for over 15 years, since it was still Metro Infiniti. I can say that the service this time was better than when it was under HGreg. More

by ELIS100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jimenez
Jan 31, 2024 -

Sierra INFINITI of Monrovia responded

Thanks for letting us know our service team did a great job! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit!

January 19, 2024

Great experience! The process for purchasing my vehicle was very quick and easy. Mira was very knowledgeable and professional! More

by billweese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mira Taha
Jan 23, 2024 -

Sierra INFINITI of Monrovia responded

Thanks so much for your thoughtful feedback, Bill. We're glad Mira's efforts ensured a truly satisfying dealership experience. Congrats on your new vehicle, and best wishes for awesome travels, from the whole team at Sierra INFINITI!

January 18, 2024

Benjamin is really profesional guy, he take time to explain all detail about car problem !!! Good services More

by BENAVIDES.WALTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Jan 19, 2024 -

Sierra INFINITI of Monrovia responded

Thanks for the positive feedback, Walter! We know how important it is to receive accurate and prompt information about your vehicle's needs, so we're pleased Benjamin's efforts ensured a helpful and enlightening experience for you. Please come see us again some day!

January 16, 2024

We had a fantastic experience with the Sierra Infiniti of Monrovia team who helped us purchase my wife’s dream vehicle. From the moment we walked into the dealership, Guillermo was attentive, knowledgeable, More

by toscanosport
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Murillo, Mira Taha
Jan 16, 2024 -

Sierra INFINITI of Monrovia responded

Your awesome review says a lot about Guillermo and he totally deserves it. Thank you for your lovely feedback on this experience. We wish you and your wife many happy travels in her new dream ride, from all of us at Sierra INFINITI!

January 16, 2024

Good kind staff, service, facilities and coffee. I enjofe my time spent a the dealer More

by NORIMATSUMOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager os service
Jan 16, 2024 -

Sierra INFINITI of Monrovia responded

We're so happy you enjoyed a comfortable visit to our service department! Thank you for letting us know we're doing a great job. Please remember us the next time you have any INFINITI interests, concerns or questions. It's our pleasure to assist you!

January 16, 2024

Great, quality service every time. Advisor Benji always with great enthusiasm. I would highly recommend to anyone. More

by JOEHERRERA1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Jan 18, 2024 -

Sierra INFINITI of Monrovia responded

We're pleased your visits with Benji have been consistently high quality, Joe. Your complete satisfaction is our top priority. Please don't hesitate to let us know when we may assist you again. We look forward to it!

January 16, 2024

Friendly, efficient, clean, accommodating, I had a good experience. They were able to service my three cars in one day. More

by DRAGINH
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Jan 18, 2024 -

Sierra INFINITI of Monrovia responded

Thank you for your trust in our service team! We're happy to have provided all of your vehicles with thorough and convenient service visits in one day. Thank you for choosing Sierra INFINITI for your automotive needs!

January 15, 2024

Professional, courteous, and efficient service. Facility clean and bright. Salesperson especially helpful. Appreciate the discount, too. More

by PURAND13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Jan 16, 2024 -

Sierra INFINITI of Monrovia responded

Thank you for your positive review! We sincerely appreciate your assessment of our dealership, and we hope that you'll think of us the next time you have any automotive or INFINITI needs. Safe travels until we meet again!

January 14, 2024

Husband and I purchase a vehicle yearly and this has been the, “Easiest Transaction Ever!” More

by JRANDLA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cook, Chris Gonzalez
Jan 16, 2024 -

Sierra INFINITI of Monrovia responded

Thanks for the 5-star review of your dealership experience! We're delighted to have provided you with all the support and guidance you needed to make this transaction a breeze. Congrats on the new INFINITI! We wish you and your husband all the best in your upcoming journeys, from everyone at Sierra INFINITI!

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