Merchants Automotive Group - Service Center

Bought two cars bout a month ago still haven’t received our registrations. Not to mention one vehicle had to be dropped off at ford for a service because the horn stopped working was there from a Thursday our registrations. Not to mention one vehicle had to be dropped off at ford for a service because the horn stopped working was there from a Thursday till a Tuesday. Granted it was free of charge but i was still without a car for that time. Still an inconvenience. Here we are around a month later. Still no registration so both vehicles are still being driven WITHOUT a registration or a legal sticker for that matter. First vehicle i bought 6 years ago was seamless. This time not so much. Extremely unhappy and definitely will bot be a return customer at this point.!!! More

Jay was fantastic! Great job Fast and easy to deal with friendly. Drew is ok in my book Great job Fast and easy to deal with friendly. Drew is ok in my book More

Nobody cares after you’ve given them your life’s savings, I bought a LEMON!!! I bought a LEMON!!! More

No issues very professional. I would buy from them again. Thank you to Gene and his team! I would buy from them again. Thank you to Gene and his team! More

Love Merchants! Always receive great service. I appreciate the communication of what will be done to my car prior to the service. I also like that I have been inf Always receive great service. I appreciate the communication of what will be done to my car prior to the service. I also like that I have been informed of possible future services to my car. More

Toby Pena was a great person to deal with he listened to all my concerns and wants when we bought our rouge he made it so easy I would definitely recommend buying a car here all my concerns and wants when we bought our rouge he made it so easy I would definitely recommend buying a car here More

Excellent! ! I am so pleased how they tailored my needs to what I could afford. ! I am so pleased how they tailored my needs to what I could afford. More

First time buyer and Joe was absolutely amazing! Definitely will be going back to get a new car when needed Definitely will be going back to get a new car when needed More

I will say I am incredibly grateful they were able to help me get a vehicle. That being said the vehicle I got was not the one I had originally inquired about and I wasn’t made aware of this until after help me get a vehicle. That being said the vehicle I got was not the one I had originally inquired about and I wasn’t made aware of this until after the loan had been approved and I got down there to sign the paperworkI Also wasn’t made aware that I would not be taking the car home that night that I’d have to wait in an additional two days. To pick it up. When I did pick up My vehicle the gas tank was near empty, there was white residue all over it the exterior, the inspection expires in May, and there was a sticky substance inside one of the rear cupholders. To top it all off I was never given any of my paperwork to Register the vehicle and despite having emailed both my finance manager, and my sales person, I still don’t have the needed paperwork to register it, and my plates expire on Friday. More

They were very friendly and helpful. They helped me to get a good car and helped resolve an issue I had. They helped me to get a good car and helped resolve an issue I had. More