Mercedes-Benz of Westminster

Second M-B I have purchased with Hadyn Roberts' help and counsel. I hesitated to buy one from any other dealer/salesperson. He really knows his stuff! counsel. I hesitated to buy one from any other dealer/salesperson. He really knows his stuff! More

I took my car in on Friday afternoon, called with diagnosis of problem and ordered the parts on Monday. Parts were in on Wednesday. They had the car ready to run and out of the shop on Thursday after diagnosis of problem and ordered the parts on Monday. Parts were in on Wednesday. They had the car ready to run and out of the shop on Thursday afternoon. I was extremely pleased with the service I was kept up-to-date throughout the entire process I would give them credit for going the extra mile. My service advisor was excellent (alex). More

We were headed back to Montana after purchasing a pre-owned Mercedes Sprinter Class B van out of Texas. On our journey we had two opportunities to work with this dealership. On April 7, 2023 we pulle pre-owned Mercedes Sprinter Class B van out of Texas. On our journey we had two opportunities to work with this dealership. On April 7, 2023 we pulled into the service center to see if they could help with Oil overfull issue. They were gracious enough to get us in and fix the problem while we waited. We headed toward Montana. The following morning the van would start but would not come out of park. We were going to get it towed to the Westminster Dealer. The person there on Saturday morning said to have it towed and they would look at it on Monday. They helped with tow service numbers and were as gracious as they could knowing there were no Sprinter technicians there on Saturday. The van eventually went into park and we headed home. Issue ended up being a manufacturer's recall taken care of in Montana. It was a good feeling to know we could have had it towed or driven it back to Westminster to have it looked at on Monday. . I wish we could remember all the names of the folks that helped us. Everyone was working to get us on the road again. Would recommend the service department More

took my vehicle in for service. Trusted the dealer knew what services are required at the cars mileage, they did not... Good thing I read the owners manual to see what service is Trusted the dealer knew what services are required at the cars mileage, they did not... Good thing I read the owners manual to see what service is required, otherwise my car could have been damaged by not performing the required service. Because of this incompetence I will never go to this place again. So If your car needs servicing read your owners manual, apparently the dealer doesn't More

Andre Archuleta and Jeff Blake provided me with a world class customer experience in recently servicing my three Mercedes Benz vehicles. They were professional, courteous, and personable through the entire class customer experience in recently servicing my three Mercedes Benz vehicles. They were professional, courteous, and personable through the entire process. They kept me informed of the progress in servicing my vehicles, answered my questions and provided recommendations and insights regarding potential courses of action. I highly recommend these individuals for providing outstanding customer service. Great job gentlemen! More

Jack Dean, the salesman did a great job getting me info on the car that I bought. on the car that I bought. More

Called to make an appointment and talked to one of the rudest people I have ever had the misfortune to call. She was condescending and not interested in helping me before I even told her what car I had. W rudest people I have ever had the misfortune to call. She was condescending and not interested in helping me before I even told her what car I had. When I gave her the year of the car, I was told they didn't work on cars 2004 and older - nor were they interested in recommending a place. I called MB of Denver - they will now have all my business. More

Very clean, friendly helpful staff diagnosed problem , and fixed it correctly when promised on time and fixed it correctly when promised on time More

This has been the absolute worst experience I have ever had at a dealership in my 48 years... We purchased a Mercedes from Sil Terhar Motors in Broomfield. The moon roof was inoperable when we purchased had at a dealership in my 48 years... We purchased a Mercedes from Sil Terhar Motors in Broomfield. The moon roof was inoperable when we purchased the vehicle and Sil Terhar was willing to pay for the repair. After having their shop look at the moon roof, they told me to take it to Mercedes and they would take care of the repair cost. Mercedes of Westminster is the closest dealer to us, so we scheduled an appointment to drop the vehicle off. From the get go, this was a mess. We scheduled a drop off for about a week later and delivered the car. The car was not even looked at for another 3-4 days. After finally looking at the car, it was determined that the whole inner workings of the moon roof needed to be replaced to the tune of approximately $4,400. After speaking with Sil Terhar, they agreed to pay for the complete repair. A couple weeks passed and the repair was finally complete, but we still couldn't get our car back because somehow, they blew a tire on our car. While the did fix the tire, it took an additional two days just to do that. Sil Terhar was kind enough to provide us with a loaner car during this whole fiasco and offered to pick up our Mercedes, deliver it to our house and take back their loaner vehicle. The first time my wife got back into her car, she noticed that there was damage to the headliner on both D posts in the back seat of the car. When I got in the back seat it was apparent that they had damaged the head liner and I also found a grease spot on the white leather seats and 2 applicator straws like you'd get with a can of WD-40, one on the seat and one on the floor. I called Sil Terhar to inform them what happened and because their tech looked at the car before we sent it to MB Westminster, they were as sure as I was that Mercedes had indeed damaged the headliner. Because the service writer (Kemal) was not extremely helful though the process thus far, I reached out to the service manager Jeff Blake. I spoke with Jeff on November 9th who basically pushed me back to his service writer Kemal. Of course nothing was getting done which prompted another call to Jeff Blake on 11/15, followed by a call to the GM Kevin Steward. Neither Jeff or Kevin answered their phones, so messages were left for both. After leaving these messages at 1 PM on 11/15, I received a call from Kemal at 5PM. Kemal informed me that he was going to reach out to Sil Terhar and ask them to pay for parts to repair the damage and that MB Westminster would take care of the labor. I wasn't sure why they thought that Sil Terhar would take care of anything with this repair because they had nothing to do with the damge cause by removing the head liner, but I let him proceed. Within a few days, I reached out to the manager at Sil terhar to see if Kemal reached out to them. Jake at Sil Terhar said that Kemal had indeed reached out and asked them to assist with the repair and that they were declining to assist because the damage was caused by MB Westminster while repairing the moon roof. MB Westminster provided 2 pictures of the damaged headliner, after they had taken it apart! Claiming that the damage was existing when the vehicle was dropped off. I received a call and email from Sil Terhar and they were amazed that I was being treated like this and that MB Westminster was trying their best to pass the buck. More