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Mercedes-Benz of Tucson
Tucson, AZ
310 Reviews
The Mercedes-Benz name represents vehicles at the forefront of design, technology, and styling innovation. Mercedes-Benz of Tucson is proud to offer this iconic brand to customers in Southern Arizona.
Whether purchasing the Mercedes-Benz GLC SUV or our brand-defining Mercedes-Benz S-Class, our professional staff understands the needs and lifestyles of luxury car buyers.
We at Mercedes-Benz of Tucson know your time is valuable and can help turn your dream of owning a precision luxury vehicle into a reality quickly and without inconvenience.
View our complete inventory online, call us at 520-886-1311, or stop by and visit Mercedes-Benz of Tucson.
We are happy to answer your questions and help you discover the thrilling experience of owning a Mercedes-Benz!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 310 reviews
April 02, 2024
Review:Our experience with Mercedes of Tucson has regrettably led us to consider legal action due to their failure to communicate effectively and honor their commitments. Despite our efforts to maint regrettably led us to consider legal action due to their failure to communicate effectively and honor their commitments. Despite our efforts to maintain patience and resolve issues amicably, the dealership's handling of our car purchase has been deeply disappointing. Here's a summary of key events that have transpired:Nov 17: Did not receive the initial paperwork; requested it be resent.Nov 22: Received paperwork while away for Thanksgiving.Nov 28: Submitted my ID and business documents to switch to business terms.Early Dec: Follow-up inquiries were met with excuses related to Doug's health, leading to no progress.Mid-Dec: Despite assurances from Doug, we received no substantial updates.Late Dec: Continued to pursue the deal, only to be met with promises of a refund due to communication issues.Jan 20: After expressing dissatisfaction, faced vague responses regarding the car's availability and another unfulfilled refund promise.Feb 28 & Mar 9: Repeated assurances from Doug led nowhere, culminating in his admission of the dealership's reluctance to sell us the car and promises of a refund that have not been honored.Late Mar: In response to threats of consumer protection action, Doug made another promise that was not kept.The situation took a definitive turn in late March when Doug finally informed us of the dealership's refusal to refund the deposit for the car. This refusal, coupled with the dealership's earlier reluctance to complete the sale, has left us with no recourse but to seek legal action. We have recorded conversations with Doug acknowledging the dealership's refusal to sell the car and issues surrounding our deposit, along with a series of text messages documenting our repeated attempts to resolve the matter, which will serve as critical evidence.The decision to pursue legal avenues against Mercedes of Tucson is not one we take lightly. It comes after enduring months of frustration, broken promises, and a lack of accountability from a dealership associated with a brand we once respected. This review serves as a caution to potential customers and underscores the importance of transparency, communication, and respect in customer service—qualities that were notably absent in our dealings with Mercedes of Tucson. More
by nllubinski
Employees Worked With
Helpful January 17, 2024
Kind, professional and excellent service. Brandon Gates was more than helpful. I will return for any future purchases. Brandon Gates was more than helpful. I will return for any future purchases. More
by leslierr16
Employees Worked With
September 22, 2023
Fantastic service. ... A special thank you to Shawn for speedy, and excellent service... Also a shoutout to the service dept. who washed my well traveled MZB... ... A special thank you to Shawn for speedy, and excellent service... Also a shoutout to the service dept. who washed my well traveled MZB... More
by dblhmt
Employees Worked With
Shawn Aranda
September 08, 2023
Just purchased my 4th car from MB tucson . Always a pleasurable experience. I’ve also serviced all my cars there with equally outstanding customer and car service. Always a pleasurable experience. I’ve also serviced all my cars there with equally outstanding customer and car service. More
by lizreese13
August 26, 2023
Kayla Diaz who was my service advisor was great. I had a late afternoon appointment for an “A service“ and it was completed within slightly more than an hour and the car was washed and ready in an h I had a late afternoon appointment for an “A service“ and it was completed within slightly more than an hour and the car was washed and ready in an hour and a half. Everything was done very professionally. My only complaint and it is one that I have seen echoed in other reviews of this dealership is the 2.75% credit card fee. I had been forewarned about it, but it is still something highly objectionable from a Mercedes dealership. As someone said in their review back in June, just bury that 2% somewhere in your costs and don’t pass it on so obnoxiously to your clientele. This fee isn’t being done at the Lexus dealer here in Tucson and shouldn’t be done by a high class dealership like Chapman Mercedes-Benz. When I first heard about the fee through a text message I called and left a message with the head of the service department and sadly never got a call back to explain It. He could at least respond to the fact that I had left a message on his answering machine. Can’t remember who that was, but I thought it was the head of service. Again the service advisor and the service itself were wonderful and five stars is for Kayla Diaz. Thank you John J. More
by jjswain
Employees Worked With
Kayla Diaz
August 08, 2023
Lucky Luechtefeld and Clarissa are great assets for Mercedes. They were both kind and professional, they made my service easy and the service department did a great job getting my car in and out. Th Mercedes. They were both kind and professional, they made my service easy and the service department did a great job getting my car in and out. Thank you! More
by james.browder
Employees Worked With
Lucky, Clarissa
July 26, 2023
We received great service. One day turn on the window tinting and gave excellent tutorial on new features. One day turn on the window tinting and gave excellent tutorial on new features. More
by ckjones0
June 08, 2023
One star is for the management, NOT employees. ..We moved our 2013 e class from VT to AZ and in the process needed a repair of the fuel pump. Everything went smoothly and the service advisor (Shawn ..We moved our 2013 e class from VT to AZ and in the process needed a repair of the fuel pump. Everything went smoothly and the service advisor (Shawn) was wonderful and courteous. However, when I went to pay the bill (which was somewhat substantial because it was a large repair), I was told that there is a 2.75% charge for using credit card but no charge for using debit or cash. I felt like I was transported to a small bodega mom and pop shop where they are struggling to meet the overhead, not a large Mercedez-Benz dealership. It felt so cheap and unnecessary. Seriously? These guys need to squeeze that 2% from their customers? And who carries $1500 in cash these days? I am doubtful I will go there again for repairs...I encourage all customers who take their car there for repair to complain about this inane policy (I was told it is new)... More
by Sally Rao
Employees Worked With
Shawn
April 11, 2023
john and his staff were great as expected ! would highly recommend for any mercedes purchase would highly recommend for any mercedes purchase More
by linnisr
Employees Worked With
April 08, 2023
Greg was a pleasure to work with. No pressure and he was the first finance person I purchased a warranty from in over 25 years and probably 40 cars. Both Greg and my salesperson Diego No pressure and he was the first finance person I purchased a warranty from in over 25 years and probably 40 cars. Both Greg and my salesperson Diego made the experience painless and quick, which is much appreciated. More
by Jbnint
