Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Workmanship
Service Time
Service Communication
425 Reviews of Mercedes-Benz of Salem - Service Center
Sort by
Verified Customer
Helpful April 18, 2024
Treated very well on my first time visit. Detailed FSS B 52160 sevice information shared with me. Service completed in a reasonable amount of time. Only problem: When I arrived home I che Detailed FSS B 52160 sevice information shared with me. Service completed in a reasonable amount of time. Only problem: When I arrived home I checked under hood and front Engine Cover right side clip was broken off. Metal portion of left side clip off of mount & laying on air cleaner hose. Using Super Glue gel, I've glued right clip mount to engine cover & reinstalled left clip to engine cover. My vehicle is old, with high miles but in excellent condition. Even though my GLK350 is not a high priced unit, it should be treated with care. ALSO: I was advised Mercedes Benz of Salem provided a complementary wash & vac, which was not performed. More
by larrycrooker
Employees Worked With
April 17, 2024
Many Nice people. However, they Said they would wash a 3 year old Mercedes sprinter while in for service and then later said they won't because the vans take too long However, they Said they would wash a 3 year old Mercedes sprinter while in for service and then later said they won't because the vans take too long to clean. I've had Toyota clean the car the dealership before. More
by ALEX.CLAY
Employees Worked With
April 12, 2024
Always friendly and professional. They communicate very well and also recommend tune ups and upgrades for the best of your vehicle. They communicate very well and also recommend tune ups and upgrades for the best of your vehicle. More
by ADRIANMACEIALG
April 07, 2024
Everybody at the dealership made me feel important. They were knowledgeable, courteous, and respectful. My questions were answered quickly and fully. They were knowledgeable, courteous, and respectful. My questions were answered quickly and fully. More
by DAVE_MENSER
April 06, 2024
Excellent service from the check in person through the service tech; good listening and care for the owner service tech; good listening and care for the owner More
by BMATTOX04
Employees Worked With
April 06, 2024
They are caring, knowledgeable and respectful. There's never any pressure or up-selling. They are great representatives of the Mercedes Benz experience There's never any pressure or up-selling. They are great representatives of the Mercedes Benz experience More
by bevdunigan
Employees Worked With
April 05, 2024
I’ve been taking my GLE SUV to Mercedes-Benz of Salem for several years now and they always provide excellent customer service and take great care of my vehicle. Thank you Don and Tony for the great custom several years now and they always provide excellent customer service and take great care of my vehicle. Thank you Don and Tony for the great customer service More
by Charity
April 05, 2024
Great service… fast! Everyone friendly and helpful! Waiting area comfortable and great coffee as well! Everyone friendly and helpful! Waiting area comfortable and great coffee as well! More
by AMSELMACKIE
