Mercedes-Benz of Portland - Service Center

I brought the car in for some scheduled services and elected to wait on it. People were kind and professional mostly. I will say, for a high end car dealer the service advisor was heavily tattooed on bo elected to wait on it. People were kind and professional mostly. I will say, for a high end car dealer the service advisor was heavily tattooed on both arms. It’s like he just came out of a Russian Prison. I know it’s Portland, but I expect a bit more from a premium car dealership. It would not be a heavy lift to ask to have them covered. More

Very disrespectful staff. I was discriminated against working with Christopher service advisor and his manager Bella. I service my car with them, and after there days, the che I was discriminated against working with Christopher service advisor and his manager Bella. I service my car with them, and after there days, the check engine light came on. They want me to pay for the diagnosis, and informed that they need the car two day for diagnosed, and you don’t provide loaner car. Christopher proceeded to tell me that they only give loaners to owners of 2016 models or higher. So. If you have anything older than that don’t, they don’t give you loaner car. You will receive the lowest customer service because of your car model. Then the interaction with Christopher made it feel very uncomfortable and discriminated against because we don’t have a new car. Not only that. I went there the same day I did the service and asked for Chris, they said he will be right with you, I had to wait with my newborn outside for almost an hour to wait for him. Truly unprofessional More

Mekonnen was very friendly, professional and kept me informed. He answered all my questions in a personable manner! My car was finished ahead of schedule and they arranged a Lyft for me to be able to go informed. He answered all my questions in a personable manner! My car was finished ahead of schedule and they arranged a Lyft for me to be able to go about my day. Much appreciated! More

knowledgeable service representatives And excellent mechanical service. wasn’t waiting area with very good coffee mechanical service. wasn’t waiting area with very good coffee More

Disappointed in last 2 service experiences. Follow-up phone call sounds promising. We will see about the next. Follow-up phone call sounds promising. We will see about the next. More

workers don’t take the job serious. left unhappy more then once. was given my car back making noises it’s never made before. even while i was there other customers were complaining abou left unhappy more then once. was given my car back making noises it’s never made before. even while i was there other customers were complaining about the experience they’ve been dealing with. More

Have received consistent high-quality service at this dealership for more than 20 years. Always courteous and professional. dealership for more than 20 years. Always courteous and professional. More

Very helpful! !! Good service. Just make sure you have an appointment and you should be good! !! Good service. Just make sure you have an appointment and you should be good! More

Professional customer service they pay close attention to details and time. I’m satisfied glad with their service. details and time. I’m satisfied glad with their service. More