Mercedes-Benz of Plano - Service Center

Always very professional. and courteous. Answers all questions and very upfront about all serviices to be rendered. and courteous. Answers all questions and very upfront about all serviices to be rendered. More

Finance department is terrible. Try to gouge loyal customers on prepaid maintenance plan. Received a quote for two prepaid maintenance services, 50 and 60k. Was quoted 2,480. Pu Try to gouge loyal customers on prepaid maintenance plan. Received a quote for two prepaid maintenance services, 50 and 60k. Was quoted 2,480. Purchased exact same plan from a different MB dealer in the Metroplex for 700. less. Will never go back to MB Plano More

This review is a blend of the experience that I had with Mercedes Benz of Plano and Mercedes Benz USA Customer Support. We purchased a new 2022 GLC300 in March of 2022 at Mercedes Benz of McKinney. The c Mercedes Benz of Plano and Mercedes Benz USA Customer Support. We purchased a new 2022 GLC300 in March of 2022 at Mercedes Benz of McKinney. The car had nineteen miles on the odometer. This car has been routinely serviced over the last two years, but not by Mercedes Benz. The warranty expired in February 2024. At about 50,750 miles, the engine misfired and there was a sudden loss of power. I took it to my mechanic to diagnose the issue. He noted error codes for “misfire” and the 3rd cylinder running “lean.” He did a variety of maintenance items that included replacing the spark plugs and coil, cleaning the valves, and finally replacing the fuel injector for the 3rd cylinder. The car continued to idle rough and exhibited a loss of power. He then did a compression check. He found the 3rd cylinder was only 90 pounds. Cylinders 1, 2 and 4 were running between 150 and 160 pounds. So here we are at 850 miles outside of the warranty period (at 50,947 by the time I get it to Mercedes Benz of Plano). They agree with my mechanic and diagnose that the “engine exhaust valves in cylinder leaking, which requires a replacement of the engine cylinder head.” The quote for this repair was an enormous $11,449.44 (with labor charges alone estimated to be $6K). To lend perspective to this service fee, we purchased the car for $52,000.00 (so about 22% of the purchase price going to this repair). Their comment was that the car is now outside the warranty-period, and I was dismissively told it is my problem, like “when you go to the doctor without insurance, you pay the full price.” At least my medical provider assists with prorating medical costs when certain insurances are not accepted by his office. They also implied that if I had the car serviced by Mercedes, there may have been “goodwill” and a portion (or possibly all) of the repair cost would have been covered by Mercedes Benz. My wife and I have purchased six Mercedes Benz. We currently own three. The most recent purchase was from Park Place Mercedes Benz in Dallas, TX in December 2023. It was a preowned GLA250 for my daughter. The 2014 CLA250 is the oldest in our fleet at ten years. It has over 100K miles. After the warranty expired, I stopped going to Mercedes because of the distance to the dealership and the inflated cost of their service (as referenced above). The car has been well maintained and runs great. To imply that I was the cause of the failure for the GLC300 above because we do not have the car serviced at the dealership is unfounded. We now have no faith in Mercedes Benz USA, the team at Mercedes Benz Plano or the cars that they sell. To not own a repair of this magnitude with the car less than 1,000 miles outside of the warranty period is outrageous. To this point, I am seeing an unusually high number of ratings for only one-star for Mercedes Benz of Plano. It is either a one-star or a five-star rating as I run through the most recent reviews. At the moment, it looks like the one-star ratings are leading with 7 out of 10 ratings. This feels ironic to me, as the staff at Mercedes Benz USA and Mercedes Benz of Plano kept telling me that the quality of the service provided by Mercedes is much higher. This is even documented in the final decision letter. Again, I stand by the quality of the maintenance that has been provided by “my mechanic friend” and I do not appreciate the quality of the work being dismissed. Lastly, at the close of my final call with Darrell H at Mercedes Benz US, he stated, “Thanks for being the best part of Mercedes Benz.” What a slap in the face after being totally disregarded, by a multi-billion-dollar corporation whose people decided not to stand behind their product. Definitely not living up to the Mercedes Benz reputation. More

I am looking into changing my dealership for services on my 2022 CLA 250; if I could give a negative -5 rating I would. On Saturday, December 16th I left my car for maintenance at the dealership. They gav my 2022 CLA 250; if I could give a negative -5 rating I would. On Saturday, December 16th I left my car for maintenance at the dealership. They gave me a loaner and said they would call with the analysis of what was needed. I received the call after 3:00pm and he said my car needed two new tires. I declined the service and asked about the brakes, he said he would call after they checked them; he never called. At 4:40pm we received a text that the car was ready for pickup, so we headed to the dealership and arrived at 5:10pm. The manager informs us that they close at 5:00pm. How do you text at 4:40pm and expect the client to be there before 5:00pm, and you don't have the courtesy of calling and explaining that they close at that time? Also, the reason we were in a hurry to get there before they closed is that they told us that if we kept the loaner, they would charge us. We had to wait for the car more than 20 minutes, when I see the car it was not washed, but that is not what upset me. On the receipt it said that they had checked the tire pressure and put some air on those that needed it, but the tire pressure light was on, and when I checked the App, the tire pressure on three of the 4 had a warning. I took pictures of the App and of the warning light. I cannot believe they would return a car without addressing the tire issue and have the nerves to write on the receipt that they had fixed it. Also, the tire that was replaced was all dirty and greasy, no one had the courtesy of cleaning it. Very bad customer service and a lack of communication. I need to find another place where to service my car. More

I had my car returned to me after leaving it over this dealership for 2 days of service; with some areas of the car not clean and the windshield fluid not topped up. So much for whopping $2,040 for an “A dealership for 2 days of service; with some areas of the car not clean and the windshield fluid not topped up. So much for whopping $2,040 for an “A service. Disappointed is an understatement! I am beyond xxxx at this point. More

Scheduled oil change on a 2022 AMG GLC Coupe with 7k miles. Since I wouldn't pay extra for the maintenance vs just oil change, so they wouldn't turn off the service light. While the car was being servic miles. Since I wouldn't pay extra for the maintenance vs just oil change, so they wouldn't turn off the service light. While the car was being serviced, I was going to purchase a new AMG SL43. They lost a sale and I'll never go back to these money grubbers again. Go elsewhere. More

Warning, Mika is Selling service not needed… Just had my Carbon cabin air filter changed and she sold it to me again for the A7, she would not listen to me explain it was just replaced and she said she does Carbon cabin air filter changed and she sold it to me again for the A7, she would not listen to me explain it was just replaced and she said she does not look at the 50,000 as that was 10,000 miles (6 Mo) ago… and if I wanted the A7 maintenance reset I had to pay 619 dollars.WHAT A RIP OFF for an oil change. Learned my lesson and will not be back. More

Appointment was easy service team professional and knowledgeable in addressing my concerns and keeping me up to date on the servicing of my vehicle knowledgeable in addressing my concerns and keeping me up to date on the servicing of my vehicle More

Took my vehicle in for a fuel leak recall. Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER asked for or gave approval for them to replace. The fuel pump cover under the seat in the passenger compartment was not sealed correctly and bolts were missing. The sunroof was not installed correctly and wsa not corrected after taking it back. So summary... shoddy work and doing work not authorised or requested. More

Very patient and took the time to answer all my questions. Sent me detailed quotes and what is critical maintenance. Got my car back as promised, changed the battery in my key fab and cleaned my ca questions. Sent me detailed quotes and what is critical maintenance. Got my car back as promised, changed the battery in my key fab and cleaned my car. Great experience. Used Alto for transportation and that was a great experience as well. More