Mercedes-Benz of Oxnard

Worst dealership I’ve ever dealt with. They sold me a car with 9 year old tires and almost no brakes. When I went in to make it right their manger basically called me stupid and told me th They sold me a car with 9 year old tires and almost no brakes. When I went in to make it right their manger basically called me stupid and told me they couldn’t do anything. Which by the way both the tires and brakes is illegal to sell like that. On top of the fact that they didn’t give me my paperwork for a month after going on the run around. I feel that they felt they could take advantage of me because I am young. More

In my opinion, cheaters would be an appropriate word. To get a value for my trade in, they input false information into the system to lower the price of my trade such as check engine light is on even tho To get a value for my trade in, they input false information into the system to lower the price of my trade such as check engine light is on even though it’s not, the car needs tires even though my tires are 3 months old,…etc. not to mention that the car I was going to buy that passed their rigorous inspection is anywhere near ready to be road worthy. One day they’ll get away with all of that under the pretence of new management but regardless shame on the owners of this establishment and shame on Mercedes Benz corporate for allowing it. More

Buyer Beware! I was buying a used car from them, first they entered the wrong information doing the credit check so they had to do it a second time, causing me to I was buying a used car from them, first they entered the wrong information doing the credit check so they had to do it a second time, causing me to lose twice the amount on my credit score. We had agreed upon a price for the car and while I was waiting for the link to do a wire transfer they sold the car to someone else. This dealership is the reason no one trusts car dealerships or salesman. Stay away from this dealership at all costs! More

My worst car service experience ever. On 19 May 23 I went Mercedes Benz of Oxnard to address two issues with my car. 1. When charging at level 3 charger message appeared that vehicle is On 19 May 23 I went Mercedes Benz of Oxnard to address two issues with my car. 1. When charging at level 3 charger message appeared that vehicle is not accepting DC charge and service is required. 2. When parked, front suspension going down, unbeknown to me causing damage to front end shroud on parking curb/stop when backing from parking spot. Service Advisor stated that parts need to be ordered and it will take at least 10 days maybe longer since holiday was coming. After two weeks I called and was advised That parts are in, so I made an appointment to bring in the car, 28 June. At this time there was mention of the cost of the repairs, I was under impression that it will be covered under warranty. Few days later I check on the status and was told that parts need to be order, I stated that parts should be in. On 7 July I was presented with $1362.3 bill with statement that it was my fault that car was damaged, that I must have push the button to lower my car (US models do not have that function) and was advised not to park over parking curb/stop. Repairs were done haphazardly, front panel and side panel are misaligned, when I pointed this out, service advisor said why I did not show it before, where is the quality control? During my last visit on 20 July, I was given phone number to Mercedes Benz Customer care. More

Mario Lopez was absolutely amazing & extremely helpful. Thank you for being so patient with me & taking care of our wants & needs. Thank you to Ms. Maria as well for helping us finalize everything. It was Thank you for being so patient with me & taking care of our wants & needs. Thank you to Ms. Maria as well for helping us finalize everything. It was a pleasure doing business with you guys. More

The service personal at Mercedes Benz in Oxnard were caring, considerate and hospitable. Especially Barry Taylor who I wish to personally thank! Keep up that loving spirit to your customers! Cheers caring, considerate and hospitable. Especially Barry Taylor who I wish to personally thank! Keep up that loving spirit to your customers! Cheers More

I read all the negative reviews of Mercedes Benz of Oxnard and thought I would write a positive one. We purchased our Sprinter about 2 years ago and worked with Javier and Gerard. They were nice sale Oxnard and thought I would write a positive one. We purchased our Sprinter about 2 years ago and worked with Javier and Gerard. They were nice salesmen and seemed fair. It was 2020 at the beginning of the pandemic and we were looking at any dealer that had a van or could get the van we wanted. At that time the supply was very limited and Gerard gave us a call and said he had one coming in that met our specifications. We paid full MRPS and we were happy with that because of the lack of inventory. We have brought our van in twice for service. Once for a couple of recall items and just recently for our 2 year service. Barry and Zeev in the service department were great. We have had not had any proplems or issues with our Sprinter and it has been an awesome vehicle so far. I would recommend Mercedes of Oxnard because from my experience everyone I have been involved with there has been professional and courteous. Service is not cheap for these sprinters but I believe the work Oxnard dealership does is excellent. More

Please avoid this place at all costs. Or it will cost you lots of time. If they break something while they are working on your car they will deny it. Even if it’s very obvious it doesn’t Or it will cost you lots of time. If they break something while they are working on your car they will deny it. Even if it’s very obvious it doesn’t matter because they will lie about it. This happened when I had a windshield repaired and they damaged the headliner on the interior. They said it’s impossible for this to happen because they do it from the outside. I think they are in denial because it did occur. When somebody lies to you they usually try and flip it and make it sound like you are the liar. That makes it worse. When I brought it in to fix the headliner and do other work, another new sound from my axle started after I brought it in. They could not figure out the problem after having it in their possession for a week. So, my attorney advised me to get the car from them before next step. I am getting the problem fixed at another shop and they will document the problem for my attorney. If you’re reading this do not go to this shop they are a disaster. More