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Mercedes-Benz of Natick - Service Center

Natick, MA

4.8
829 Reviews

829 Reviews of Mercedes-Benz of Natick - Service Center

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April 28, 2024

Sure, here's a review for Fred: I recently visited the Mercedes-Benz dealership for a check engine light issue and had the pleasure of working with Fred, the service rep. Fred was not only helpful and cou More

by mmathew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

Hi thanks for taking me on the las minute Brian was very help full and knowledgeable More

by Revadanortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Great service experience! Everything was taken care of and properly communicated. Thank you very much. Great day! More

by dipuks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Mercedes-Benz of Natick responded

We're glad to know you had a great service experience at Mercedes-Benz of Natick! Communication is key for us, and we appreciate your positive feedback. Enjoy the rest of your day!

April 23, 2024

Brian was excellent and helpful, l was completely satisfied with his help and input. Very happy with this experience!! More

by allanslew49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Mercedes-Benz of Natick responded

Hi Allan! We're delighted to know that Brian was able to provide you with excellent service at Mercedes-Benz of Natick. Thanks for sharing your satisfaction with us, we hope you continue enjoying the experience!

April 23, 2024

I have been working with Fred Romsey for many years and I’ve always been taken care of the way I like to be. Fred is very experienced with these vehicles and is always helpful to make sure they can be ke More

by hancockey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Mercedes-Benz of Natick responded

We're glad to know that you've had a great experience with Fred at Mercedes-Benz of Natick over the years. It's always our goal to provide top-notch service and keep your vehicle in prime condition. Thanks for sharing this positive feedback!

April 22, 2024

Friendly and efficient. Provided me with a timely appointment and made any necessary recommendations that were needed. More

by Sfa2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Natick responded

We're glad to know you found our service at Mercedes-Benz of Natick friendly and efficient. We always aim for a smooth experience with timely appointments! Thanks for the review, we appreciate it!

April 20, 2024

Outstanding service. Every associate helpful professional and provided great service. Could not be happier and more satisfied with the service More

by Haresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolls Oloko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Prince in sales department
Apr 22, 2024 -

Mercedes-Benz of Natick responded

Haresh, we're delighted to know you had an outstanding experience at Mercedes-Benz of Natick. Thanks for sharing your satisfaction with our service!

April 14, 2024

I bought a used GL350 from another Herb Chambers dealership and needed the MercedesMe updated. Jonny Pham went above and beyond to get my SUV updated. He was knowledgeable and made sure everything w More

by Long.paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Mercedes-Benz of Natick responded

Hi Long! We're so glad to know that Jonny was able to assist you with your GL350 update at Mercedes-Benz of Natick. It's great hearing about our team going above and beyond for customers like yourself!

April 13, 2024

My service yesterday, 5 star! ! Luis is always professional addressing all my questions and concerns, resolving all. Luis has serviced my car 2 years now. I’m very confident in More

by Tara.unis20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Mercedes-Benz of Natick responded

Tara, we're glad to know that Luis has been able to provide you with excellent service for the past two years at Mercedes-Benz of Natick. Your confidence in him means a lot! Thanks for your review and we look forward to continuing our relationship with you. Safe travels!

April 11, 2024

Brian did a great job with my car. In and out and he saw I had service next month so he took care of it at this appointment so I didn’t have to take my car in again. More

by lisaclifton4759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Mercedes-Benz of Natick responded

Lisa, we're glad Brian provided such efficient service for you at Mercedes-Benz of Natick. Thanks for sharing your experience!

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