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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.7
596 Reviews

10231 Atlantic Blvd

Jacksonville, FL

32225

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596 Reviews of Mercedes-Benz of Jacksonville

April 25, 2024

I have been going to Fields for many years. I have been working with Ali Foltz for almost 2 years she is always helpful, kind, responsive and so helpful! She goes to bat for her clients!! I wou More

by heidi.zawacki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Foltz
April 23, 2024

I always like how helpful everyone is and how easy it is to get any job done. More

by Mrath100699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blair Sharpe, John Pelinski, Lee McMillan, Aaron Mong, Anna Sackel, Josh Tanner, Barry Lamb
Apr 23, 2024 -

Mercedes-Benz of Jacksonville responded

We are honored to receive your support. Thank you! - Mercedes-Benz and Sprinter of Jacksonville Team

April 23, 2024

Service with a smile 😎! It is always a joy to have my automobile service work completed at Fields! Very easy to setup an appointment, with fast, efficient and reliable ser More

by robert_jaudon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hill
Apr 23, 2024 -

Mercedes-Benz of Jacksonville responded

Robert, it's great to know that Jonathan and the team at Mercedes-Benz and Sprinter of Jacksonville made your service experience a joy. We appreciate you taking the time to share this feedback!

April 22, 2024

Very professional, and excellent communications. Also very flexible in Waze to make the service convenient. More

by BillS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hill
Apr 22, 2024 -

Mercedes-Benz of Jacksonville responded

Bill, we're glad to know you've found our service at Mercedes-Benz and Sprinter of Jacksonville professional and convenient. We strive for excellent communication, so it's great to see that reflected in your experience!

April 22, 2024

Always receive great service. Dalton Langner is my service advisor and never had issues with service. More

by njgrady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Langner
Apr 23, 2024 -

Mercedes-Benz of Jacksonville responded

We're glad to know you've consistently received great service from Dalton and our team at Mercedes-Benz and Sprinter of Jacksonville. Thanks for the positive feedback!

April 19, 2024

I was very upset by the services center of Atlantic Blvd this time, my sister dropped my car at this center for an emergency case yesterday, and today I received a text msg from Someone named Bryan Wilson t More

by Halla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan wilson
Apr 22, 2024 -

Mercedes-Benz of Jacksonville responded

I'm really sorry to read about your recent experience at our service center. This is not the level of customer care we aim for and I apologize if you felt left in the dark regarding your car's status. We would appreciate an opportunity to discuss this further with you, so please feel free to reach out when it suits you best. Thank you, Josh Tanner - Service Manager - (904) 777-5900

April 17, 2024

Dalton my Service Manager and the service team at Mercedes Jacksonville always does an excellent job preserving my investment. Great Team!!! More

by cedking72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
Apr 17, 2024 -

Mercedes-Benz of Jacksonville responded

We're so glad to know that Dalton and our service team at Mercedes-Benz and Sprinter of Jacksonville have provided you with a 5-star experience. Thanks for the shout-out!

April 16, 2024

Service center and personnel are impressive. Worked with Camile and she was very helpful and communicative. More

by Dale O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camile Maddow
Apr 16, 2024 -

Mercedes-Benz of Jacksonville responded

Dale, we're glad our service center and team, especially Camile, left such a positive impression on you. We thank you for this great review and hope to see you again at Mercedes-Benz and Sprinter of Jacksonville!

April 16, 2024

I had an emergency situation on the road and they accommodated me. Diagnosed the issue and had me back on the road. Behar was great and communicated throughout the process. Very helpful , friendly More

by Gary Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behar
Apr 16, 2024 -

Mercedes-Benz of Jacksonville responded

Gary, we're glad to know that Behar and our team at Mercedes-Benz and Sprinter of Jacksonville were able to assist you during your emergency situation. We always aim for efficient communication throughout the process. Safe travels!

April 13, 2024

I always have my CLS 450 serviced by Jonathan Hill. He’s fantastic. He’s the only one I work with, is my go-to guy, and works hard to get what I need done as fast and as smoothly as possible. I’ve owne More

by jill r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hill
Apr 15, 2024 -

Mercedes-Benz of Jacksonville responded

We're delighted to know that Jonathan has been providing you with fantastic service for your CLS 450 at Mercedes-Benz and Sprinter of Jacksonville. We appreciate the trust you've placed in us over the years, and we look forward to continuing our relationship!

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