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Mercedes-Benz of Ft. Lauderdale
Fort Lauderdale, FL
795 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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795 Reviews of Mercedes-Benz of Ft. Lauderdale
April 01, 2024
Mercedes-Benz of Fort Lauderdale is the BEST place to purchase a vehicle! They’re consistent with providing the EXCELLENT customer experience, professionalism, teamwork, vehicle delivery, and follow-up purchase a vehicle! They’re consistent with providing the EXCELLENT customer experience, professionalism, teamwork, vehicle delivery, and follow-up (to name a few). I’m soooo EXCITED about the new car! Thank you Mercedes-Benz of Fort Lauderdale! More
by Wm. H
Employees Worked With
Elie, Peter and Joe
Helpful March 30, 2024
The process was quick and easy. Sal really took the time to explain and show me how all the features work. I would definitely use Sal again on my next benz. Sal really took the time to explain and show me how all the features work. I would definitely use Sal again on my next benz. More
by sharonchazon
Employees Worked With
Sal
March 25, 2024
My service advisor Polo did a great job for me during my last visit. He was prompt, professional and courteous. I've had some issues here in the past so I'm very happy to be able to work with him. He gets 5 last visit. He was prompt, professional and courteous. I've had some issues here in the past so I'm very happy to be able to work with him. He gets 5 stars. I rated the dealership a 4 overall because of some prior issues as mentioned. More
by toddpell2020
Employees Worked With
Polo
March 09, 2024
The dealership was amazing as well as our sales person Jason Dutton. Jason’s personality could not have been any better, as well as his knowledge regarding our vehicle. He took all the time that was neede Jason Dutton. Jason’s personality could not have been any better, as well as his knowledge regarding our vehicle. He took all the time that was needed to go over everything we need to know and helped us set up all apps that were needed. He also made sure our car was shipped to Georgia unharmed. GREAT EXPERIENCE!!!!!! More
by rhonda
Employees Worked With
Jason Dutton
March 08, 2024
Very professional and courteous way to walk me through the process. I finally got the car I was dreaming of. They were always ready to listen and explain everything to me. Very pleasant experience. Reall the process. I finally got the car I was dreaming of. They were always ready to listen and explain everything to me. Very pleasant experience. Really 5 star service from first phone call to the moment the car was unloaded at my driveway. More
by 01veranda_studs
Employees Worked With
Cardoso, Charlie
February 26, 2024
Everybody was helpful and courteous. Raul helped us get through the process of my new car knowing the product. It was overall a pleasant experience. Raul helped us get through the process of my new car knowing the product. It was overall a pleasant experience. More
by Mariasbel Tamayo
Employees Worked With
Raul Fernandez
February 19, 2024
Unfortunately I do not recomend you at all this dealer, also Mercedes Benz is a big dissapointed to me, as user for many years of MB and Audi, the difference in the service is hughe. I felt at thise dealer also Mercedes Benz is a big dissapointed to me, as user for many years of MB and Audi, the difference in the service is hughe. I felt at thise dealer absolutely ignored or missvalued inmediately after bouth the car.. not a cheap car, a 150K AMG V8 Biturbo GLE 63 S Coupe... I had problems from the very fist minute after receiving the car with nobody explaining the car features to my wife, like if we bought a standard car with nothing to exaplin about... later factory details weren´t checked by the dealers team or QC at MB itself... but I can understand some problems and after many discussions with their aftersales team close the issue... but a week later, an alarm of the engine came up on the dashboard and there start again a unsolved history... The car has not became 6 months old and my wife been 5 times to the dealer for the same alarm!!! once they took the car 2 weeks and the day after we take it our the alarm came up again!... they don´t care, just tell you "bring the car please", and you need to left your life to bring the car to the dealer, wait the time they have a mule car (some times we need to wait a couple of weeks with the new car, remember 150K USD, with the alarm on the engine on!!!) after a few days come to look it up again... and this repeated 5 times in 6 months!!! so, they had our car more time than us yet!!! My question is : How much value a car with an engine alarm come out every month, almost ZERO, who will buy it? Can I sell it at any price? I've paid 150K USD for a car with no value? How much time I need to lose for MB to solve the matter, even if they need to change the entire motor? The brand image values nothing to them yet? I've requested several times to talk to the General Manager, I would like to have his opinion... is he aware of this situation? Just don´t care? At this time (the 5th my wife bring the car there, nobody call me from the managmente team... 19/2/2024) More
by Martin Fraire
Employees Worked With
Randy FanFan
February 09, 2024
Had 2 appointments. First appointment I arrived and then told warranty work had to be canceled. 2nd appointment, left car all day. Only to be told that the warranty s First appointment I arrived and then told warranty work had to be canceled. 2nd appointment, left car all day. Only to be told that the warranty service had not been completed and I needed to reschedule. I now have a third appointment and scheduled a rental car with dealership. I’m hoping that this warranty work finally is completed. More
by Talleho2
Employees Worked With
Nora
