Mercedes-Benz of Colorado Springs

I drive my Mercedes in for recall repairs only to pick it up and it totally shut down.i meet 3 other Customers In which the same issue happened. I just met another customer of Mercedes from BBB in which we d up and it totally shut down.i meet 3 other Customers In which the same issue happened. I just met another customer of Mercedes from BBB in which we drive the same truck and Mercedes messed his truck up in like fashion. Only for operation manager and shop managers to act as if we damaged our trucks. Even the desk reps knew these guys messed up our vehicles More

I had my 2020 Mercedes repaired there and they painted a new bumper which is a completely obvious different shade of color than the car, and since I’m in California, they are refusing to reimburse me the am new bumper which is a completely obvious different shade of color than the car, and since I’m in California, they are refusing to reimburse me the amount they were paid by the insurance company to do a bad paint job! More

I had a flat on my 2017 SL. It was a run-flat tire so I drove to the dealership. Not having an appointment the Service Writer, Ken Davis, asked that I take a seat and have a cup of coffee while he worked drove to the dealership. Not having an appointment the Service Writer, Ken Davis, asked that I take a seat and have a cup of coffee while he worked me into their busy schedule. Shortly thereafter Ken advised me that the tire was not repairable and it would be the next day before they would have a replacement. They drove me home, picked me up the following day and returned me to the dealership. My car was ready, freshly washed and I drove home. All this took place once I arrived and Ken took charge. Great dealership and personnel. More

Just AWESOME!!!! Love my vehicle but more importantly the staff. Jeremy D. was so great...he educated me about my new vehicle...he made my deal possible and not once d Love my vehicle but more importantly the staff. Jeremy D. was so great...he educated me about my new vehicle...he made my deal possible and not once did I feel pressured. I left the dealership feeling like I was part of the Mercedes-Benz family. Thanks everyone😘🤗 More

Service with a Smile I recently took my wife's GLK into the dealership for scheduled maintenance. Upon arrival, Service Advisor Ken Davis met me while I was still in the I recently took my wife's GLK into the dealership for scheduled maintenance. Upon arrival, Service Advisor Ken Davis met me while I was still in the car. I had Ken explain what services would be performed and he described the required items as well as a Mercedes full vehicle inspection. I told Ken I would wait for the vehicle to be serviced. While waiting in their customer area I enjoyed a good cup of coffee and a pastry. During my wait the Service Manager, Steve Crosby, took a moment of his time to speak with me. When the service was completed the vehicle was washed. I would encourage all Mercedes owners, if they haven't used this dealership, to give them a try, More

Mark Jenks is great! I have purchased multiple vehicles from Mark Jenks and always had a professional and easy transaction. I have felt like I am always treated fairly and I have purchased multiple vehicles from Mark Jenks and always had a professional and easy transaction. I have felt like I am always treated fairly and with respect. More

Stole my trade-in Phil Long Mercedes/Phil Long Toyota, Trinidad took my BMW as a trade-in, couldn't provide financing and sold my car AND didn't pay it off. 3 months la Phil Long Mercedes/Phil Long Toyota, Trinidad took my BMW as a trade-in, couldn't provide financing and sold my car AND didn't pay it off. 3 months later, I'm paying my BMW payment. Had to get an attorney because, on top of stealing my trade-in, they put products I didn't want on the loan i.e. Extended warranty, etc. Do NOT buy your cars from these thieves! More

Service With a Smile I'm a senior citizen and I expect honesty and professional service. I took my wife's car in a couple of days ago to have it serviced, and as usual I I'm a senior citizen and I expect honesty and professional service. I took my wife's car in a couple of days ago to have it serviced, and as usual I was greeted by a service writer upon arrival, paperwork completed and I took a seat in service waiting area. The service writer, Ken, periodically stepped in to keep me advised as to how the service was going. Upon completion they had the car washed and pointed in the right direction for me to leave the dealership. I read the reviews and I am always puzzled by what appears when I see a low rating for the dealership. My experience has always been satisfying. Over the years dealing with this dealership I am fully aware that upper management, like any business, has the responsibility to see that "all customers" are treated properly. Whenever I see a bad review and I am in the dealership I discuss the low rating and the response is that they have never spoken with the person writing the review or had any contact. So, as a senior citizen I would ask that you elevate your dissatisfaction to a level of management to see if they can resolve the issue. More

Genuine Outstanding Customer Care Greg Horton went above and beyond in explaining the process of buying a new care! Greg made this the most amazing car buying experience of my life! Pr Greg Horton went above and beyond in explaining the process of buying a new care! Greg made this the most amazing car buying experience of my life! Professional courteous and completely undersold and over delivered! My husband and I have been looking for a new car, Greg listened to our wants and did not try to push us into something we didn't want and stayed exactly where we asked to stay. Never once did he try to over sell us on anything! I can not reiterate what a joy working with Greg has been!!!! We will be back or follow him one of the two! More

AVOID This Dealership Service and management lack in communication and follow through, sadly this dealership continues it's poor practices without nearby competition, shoul Service and management lack in communication and follow through, sadly this dealership continues it's poor practices without nearby competition, should you too be dissatisfied, MB Denver will pickup your vehicle and treat you far better. More