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Mercedes-Benz of Brooklyn
Brooklyn, NY
987 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 987 reviews
April 15, 2024
Idk where to start, but I have heard that this MB location got the BEST customer service compared to other MB dealers all over Brooklyn, so I thought to give them a try and let me say they did not di location got the BEST customer service compared to other MB dealers all over Brooklyn, so I thought to give them a try and let me say they did not disappoint, a service advisor by the name [Gary Marajh] went above and beyond handling my case, he’s polite and knowledgeable and treated my car with lots of care, dealing with him was a breeze! Make sure to ask for GARY, he will not disappoint, I promise!! More
by Don Dada
Employees Worked With
Gary Marajh
Helpful March 22, 2023
If I can, I don't want give any star on this review! I recently purchased a 2023 GLE350, as time went by, I have been told by so my friends and relatives that I over paid a lot on this car, I paid the o I recently purchased a 2023 GLE350, as time went by, I have been told by so my friends and relatives that I over paid a lot on this car, I paid the original price plus the "Market Value adjustment ", after Covid, dealers can charge different amount on the"Market Value Adjustment". I just found out that, the other people purchased the same mode of car, in the same time as my, our "Market value adjustment" price is $10,000 higher, so when you guys looking for buying cars, have to go to different places to check, to compare before purchase..... that's my bad purchased experience at Mercedes Benz of Brooklyn. Some dealer, different brand name's car, they don't charge on the Market Value Adjustment" anymore..... but I found out too late..... good luck to the people who's looking for purchase car.... Hope my experience can help..... More
by Janet
Employees Worked With
Ken Li
November 27, 2022
Got my car for serviced I had a great experience with Brooklyn Mercedes She communicated all the time and keep me up-to-date very good experience my service writer Natalie Torres is great Danny Bruno Brooklyn Mercedes She communicated all the time and keep me up-to-date very good experience my service writer Natalie Torres is great Danny Bruno from parts absolutely the best and most knowledgeable parts person Jason from sales one of the best Mercedes sales people I dealt with More
by Steve K
Employees Worked With
Danny Bruno, Bin Chen
November 03, 2022
Had purchased new car from other MB dealership about 3 weeks ago. Issue involving check coolant light that kept coming on. Didn't want to drive all the way to Jersey dealership where I purchased the vehic weeks ago. Issue involving check coolant light that kept coming on. Didn't want to drive all the way to Jersey dealership where I purchased the vehicle in case something serious was wrong. Decided to go close to my house at MB of Brooklyn. Apparently, one needs appointment unless dealership deems it an emergency. Next availability wasn't until beginning of December. Luckily, I met MIKE ALESSANDRINI, the service manager.He listened to my problem patiently and helped me with my problem. He understood I didn't want to leave the car if nothing was seriously wrong and knew I couldn't wait almost a month to diagnose the problem and leave the car laid up in the meantime. He came up with a solution and had me on my way. I just want to say thanks to him because I believe he went above and beyond. More
by playfellow
Employees Worked With
MIKE ALESSANDRINI, Rui Costa
August 03, 2022
Absolutely the worst customer service. Dropped car off on a Tuesday to have satellite radio repaired. Called late Wednesday to get an update. Was told they very busy. Car had nit been asse Dropped car off on a Tuesday to have satellite radio repaired. Called late Wednesday to get an update. Was told they very busy. Car had nit been assessed. Did not hear from them so I called late Friday evening. I got an apology text listing 4 other possible repairs with prices attached. Was told radio had been repaired. I picked up the car and only AM & FM radio was working. No satellite. I was told that did mention satellite radio which is xxxxxxxx. I return Saturday and they want to charge me more money to assess the satellite radio. After speaking with a mgr whose mind was already made up. I thanked them and left. I get a block away and realize the FM & AM is not working. A rep followed up with me via telephone. I shared my plight with him. He said he wanted to help me get my radio fixed but he had to speak with his supervisor and he would get back to me. I am still waiting on a call back. Oh I forgot to mention that they had to wash my car again. I was told it was washed but sat in lot 2 day. Very Interesting! This is my 3rd Mercedes. All purchased in NY and Florida. I am a snowbird so I go to Brooklyn when I am in New York. In the future, I will patronize Manhattan. Mercedes Benz Brooklyn is a dive. Go at your own risk. More
by Chingadere
Employees Worked With
Arnold Muicela
May 02, 2022
Very nice peoples helpful I almost worlk away from the place when Olivia chalet make me change mine and make the deal happened. Thanks again I feel so happy to get my new car and I recommend you guys to place when Olivia chalet make me change mine and make the deal happened. Thanks again I feel so happy to get my new car and I recommend you guys to visit when you decided to buying a 🚘 More
by Abderrazakessoubai
Employees Worked With
Jerry Petitto
