Mercedes-Benz Peterborough

Lacey, Your dealership had ample time to inspect the truck. You came to a fair market value on your inspection and you wrote up a bill of sale. You signed it along with Rheal. Rheal signed over the truck. You came to a fair market value on your inspection and you wrote up a bill of sale. You signed it along with Rheal. Rheal signed over the ownership to you. You promised to send the cheque via Purolator the next day. Nothing was received the next day Thursday November 30th, plus no phone call. As far as l'm concerned you have bought a truck but didn't follow through with your end of the deal. The truck has never been in an accident nor was any damage of the undercarriage been seen or reported to us prior to this. Rheal listed the truck on Auto Quest Group because of the following reasons.. Quick & Hassle-free Process Same Day Payment Guaranteed Safe & Secure • We Buy All Makes & Models Free Valuation & Inspection No Trade-ins Necessary No Hidden Fees Hassle-free Process Convenient Drop Off Payment Guarantee No Car Preparation Needed Why sell my vehicle through Auto Quest Group? Auto Quest Group offers you the quickest way to sell your vehicle. You get paid instantly! We use real-time data research to analyze your vehicle's value and ensure that you get the best price possible. We as well purchase any make or model in Canada and take care of everything to guarantee a hassle-free process from start to finish. To start no payment the same day the vehicle was sold. Rheal trusted you to come through with your end of the deal. You admitted this has only happened twice where someone backed out of a deal and you will no longer be using the service of Auto Quest Group. I believe you made this statement because you know you can't get out of this deal. This is a signed document and you are obliged to finish the deal. So they returned my vehicle to my driveway, left the keys and signed ownership in my mailbox. We contacted OMVIC, they said we are in the right, but we would have to sue them, we don't have the money or time right now to deal with this. Very Disappointed with the way this was handled and the lack of customer service. More

Update on Mercedes overfilling my oil during a simple oil change, as well as returning my car to me with a window that doesn't work so the door won't close. Instead of rectifying the door/window, problem change, as well as returning my car to me with a window that doesn't work so the door won't close. Instead of rectifying the door/window, problem that happened at there shop, they said they can't and won't fix it. They don't have the equipment to diagnose cars like Porsche. Hmmmmmmm? That explains why they overfilled my oil I guess. They are clearly incompetent. They have suggested I take my vehical elsewhere. Little do they know, I " was " negotiating a price on a G-Wagon with one of there sales team. That's one sale they won't get. The thing is that I had 6 to 7 years trouble free as a customer of Mercedes while Jordon was manager of the service department. Well a lot of changes have happened at Mercedes including Jordon, who has gone on to better things. In my opinion, and many others like me who have found out the hard way, Mercedes is a mess and mistakes are happening all the time. My concern now is that they don't want my business because they did even more damage to my Porsche than I am aware if, yet. Guess I'll find out soon enough. More

Since the service department MGR left in 2022, the service department has gone way down. I just had an oil change completed at Mercedes so I could put my Porsche away for the winter, all cleaned and service department has gone way down. I just had an oil change completed at Mercedes so I could put my Porsche away for the winter, all cleaned and winterized when the ( CHECK ENGINE OIL LIGHT ) came on. I checked the oil and it was full, perhaps too full. I sure hope not! So I made an appointment and drove in the rain and am currently waiting for the service department to tell me, in there oppinion, what happened. More

Asked Mercedes for an oil change. What i got was something different. Mercedes returned my car with a non-functioning door/window and overfilled my oil so my " check engine oil " lig What i got was something different. Mercedes returned my car with a non-functioning door/window and overfilled my oil so my " check engine oil " light came on. In a nutshell, I booked my limited edition ( 987 in the world ) BLK Porsche Boxster S in for an oil change. When I got the car back it appeared fine so I drove home. I took my Porsche for a short drive a day or two later and the " CHECK ENGINE OIL " indicator came on. I checked the oil through the console and it said full, which indicated that it was too full. This is very dangerous and can destroy an engine. Consequently I booked an appointment at your dealership where I have been taking my car for over 6 years without incident ( while Jordan was head of service department). When I arrived for my appointment I was told that they didn't have a hoist to look at my car so it would have to remain there. 5 hours later I phoned to find out that it was ready and was told that the car was fine but they indeed had overfilled my oil during the oil change, but only by a "tablespoon", meaning a tiny tiny amount. When I arrived at your dealership, I retrieved my keys from Ann and went to my car. The first thing I noticed was my driver's side door was not fully closed. I opened the door and tried to close it, but it would not close and the window was not functioning properly. I immediately went back into Mercedes and demanded to speak with the MGR and mechanic who worked on my vehical. The next hour was spent listening to both Ray and Doug explaining how it's a simple mistake to overfill oil in a $150,000.00 car and I shouldn't be concerned. They then went on to explain to me that whatever happened to my door had nothing to do with them. They said it was just bad luck that my car, which has never had anything go wrong with it in 10 years (with the exception of a recall on a clutch chain) just happened in the 5 hours while they had it. Bad luck they said, but certainly not there responsibility. They said they could research the matter and give me a call. I'll be very surprised if they research anything or call me but I am furious and don't believe in " Bad Luck ". They didn't even offer to check sensors and said I could leave it with them but it'll be sitting outside for days before they even knew anything at all. I took my broken vehical home and parked it in my garage with the window half way down as that is now the only option for closing my door. Extremely unsatisfied. Finelly, i recieved an email directly from Frances Morano, the service MGR, himself. Mercedes doesn't fix problems, they tell the customer to not return. I guess it's easier that way. So I'm no longer welcome as a customer which is ironic because I have no intentions of bringing a $150,000.00 car there again for an oil change only for them to overfill it, break my window, and send me on my way. Bye bye Mercedes. More

Overall I am giving 2 stars. However I am giving 5 stars for quality of work - I am sure the technician is excellent and very skilled. It's more about what they didn't do and h However I am giving 5 stars for quality of work - I am sure the technician is excellent and very skilled. It's more about what they didn't do and how they reported things wrong to Carfax. Exceptionally disappointing. I've held off posting a review while I have been talking to the dealership but I feel it's not been addressed properly. I have given them opportunity to work with me to correct the issues but that hasn't worked. So if they reply to this review saying they want to help; it's only because I shared my experience publicly. -Didn't do work they said they would -Reported inaccurate service information to Carfax, declaring that they completed work that they did not even start -Refused to fix Carfax saying it was 'done by an algorithm' which is not true and told me that I have to fix the Carfax report myself! I booked in my car weeks in advance for new spark plugs, a coolant flush, and instructions for checking for vacuum leaks because of intermittent idle issue, and then checking things like engine mounts, flex discs and transmission mount. Dropped off 8am. Told to collect following morning. Get a taxi following morning to be told car is not ready. Get a call later in the afternoon that car is ready. Upon pickup, I get a $800 bill for the general check over of the car, but I am told that spark plugs were not ordered for me, and not in stock and coolant flush was not done, and they don't know why - basically no reason or excuse.. Spark plugs could have been ordered well in advance, or even the day before I picked it up. No idea about the coolant flush other than they didn't care to do it. The icing on the cake was the quote I was given for over $15,000 of additional work that I should book in because it's important. So they won't do what I ask, but will absolutely encourage me to spend $15k on other stuff. They didn't replace the actual things I asked to be replaced - I paid $800 for the luxury of getting a $15k+ quote. Finally a week later I get a notification from Carfax asking me how my service was. The dealership have recorded on my vehicle's Carfax history report that they changed spark plugs and did an oil change - of which they did neither. They did offer for me to bring the car back in to do the coolant flush, but the spark plug job would need to be booked in when they can order the spark plugs (not sure when that would be - even thought they are absolutely readily available), and they refused to fix the Carfax entry and instructed me instead to go to Carfax myself and fix their error. I will also add that my car was at Mercedes-Benz of Toronto less than a year ago and they noticed none of the $15,000 list of things to be done, short of valve cover gaskets and flex discs. My car has also spent time at two independent Mercedes-Benz specialists (ex-Mercedes techs) and nobody else has mentioned that there is any kind of severe, $15k worth of work that needs to be completed. The consensus from friends that work at other Mercedes-Benz dealerships, and friends that own independent mechanic shops is that this is the dealerships way of just ensuring I don't come back because they simply don't want to work on an older Mercedes, or my car specifically for whatever reason. I have no issues spending money on maintenance. This is why I brought it to the dealership in the first place - I am fully aware of their hourly rate, I just don't appreciate what has happened here. I was particularly disappointed because when I dropped my car off there were other cars present of the same vintage. So they obviously do work on these cars - I guess it's just comes down to who you know. Going forward I will be paying for my vehicle to be shipped to Toronto to be worked on. I feel that because my car is older and perhaps less valuable than some of the newer vehicles I have been treated differently, and poorly. If this is not true, and I have been treated the same way as everyone else, I would definitely choose to go somewhere else if you have the opportunity. More

Hands down best dealership out there. Always impressed Hands down best dealership out there. Always impressed with the service. Always impressed with the sales team. Michael Grzesniak always makes sure t Hands down best dealership out there. Always impressed with the service. Always impressed with the sales team. Michael Grzesniak always makes sure that I am up to date with the recalls and oil changes on my sprinter van. I took my sprinter van for an oil change and Jordan Batten went above and beyond and even cleaned the van out for me and polished the tires. Thank you Mercedes Benz Peterborough! More

Awesome Customer Service We recently purchased our first Mercedes Benz from the Peterborough dealership. From the minute we stepped into the dealership the customer service w We recently purchased our first Mercedes Benz from the Peterborough dealership. From the minute we stepped into the dealership the customer service was exceptional. Every individual we meet was friendly and so nice to speak with. Our sales rep, Robert Brunsch was fantastic and such a pleasure to deal with. He was very knowledgeable about the vehicle we purchased. Clearly the employees at Mercedes Benz Peterborough work together as a team providing a very enjoyable experience and giving us the confidence that from sales to any of our future service needs we will always be looked after. Also, want to give a shout out to the ladies in the service department who took care of our puppy while we completed our sale. Absolutely a dog friendly dealership :) More

Purchase of a new 2020 GLC Marsha Purchased a 2020 GLC Thank you Michal Grzesniak for making the purchase of my new Mercedes a real pleasure. From the moment I walked into Marsha Purchased a 2020 GLC Thank you Michal Grzesniak for making the purchase of my new Mercedes a real pleasure. From the moment I walked into the dealership, I was greeted by a very friendly and knowledgeable staff. who went above and beyond to make the experience enjoyable. I look forward to dealing with this company for many years to come. Thank you. More

Purchased a 2016 GLC Thank you Mercedes-Benz Peterborough. You sell a superior product and stand behind it. I have never encountered better service from any corporate enti Thank you Mercedes-Benz Peterborough. You sell a superior product and stand behind it. I have never encountered better service from any corporate entity, automobile or otherwise and you have thereby ensured that we will come 1st to you in future before considering any other vehicle. Thank you to the entire staff, with special thanks to Francis and her entire service team for their ongoing help and support with my 1st Mercedes, a 2011 GLK; Rob, who spent an inordinate amount of time orienting us to our new vehicle with assistance from Mike; and Mark for his help. A further special thank you for the time Rob spent orienting my husband to the GLK, which he seldom drove but has now taken over. We could not have asked for better service all around. More

Purchase of a Mercedes 2019 GLC Coupe Mercedes Peterborough is an outstanding organization. Everyone you encounter is pleasant, helpful and welcoming. Having not purchased a car for some t Mercedes Peterborough is an outstanding organization. Everyone you encounter is pleasant, helpful and welcoming. Having not purchased a car for some time with no knowledge of the brand I had a significant learning curve. The amount of time required for this was never an issue. Thorough explanations of all features and differences model to model. Special mention to Jonathan Maxted and Josh Middleton who made it such a unique experience. More